Customer Reviews for Effingham Motel
(U-Haul Neighborhood Dealer)

366 reviews

702 E Fayette Ave   Effingham, IL 62401

(217) 342-7422

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(217) 342-7422

702 E Fayette Ave
Effingham, IL 62401

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Getting in and out is a little tricky but everyone was very friendly and accommodating.

Pam H. 
Rating:
1.0

I opted for on line check in. My truck was to be ready at 6:00 am. Did all required paperwork prior. On the morning of 30 minutes prior I was told I could not get it til 8.00 am. U haul said it was the fault of the pickup location. I was to reimbursed $50. (Not enough for my trouble). I have not seen the credit.

Andrew K. 
Rating:
3.0

I only used it for maybe a couple hours n the price was rediclous n if I would have known it was gonna b that expensive I would have just used a tow strap n chain to pull it

james E. 
Rating:
5.0

Customer did not leave a comment.

Bill T. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
2.0

It's a pretty skanky hotel. The Indian gentleman there was not very communicative or helpful.

Bob V. 
Rating:
1.0

Not write people signature on documents

Kayla G. 
Rating:
4.0

Customer did not leave a comment.

Lyle T. 
Rating:
5.0

Great experience!

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Lyle T. 
Rating:
3.0

Parking area was tight for a 26' truck with a 6x12 trailer in tow. Staff was very helpful!

Lyle T. 
Rating:
3.0

Organize the office area and give a receipt

Kevin L. 
Rating:
3.0

Tight parking lot

Jill O. 
Rating:
5.0

Nice folks running the place.

john P. 
Rating:
5.0

Customer did not leave a comment.

Jane S. 
Rating:
5.0

Customer did not leave a comment.

RAMIR M. 
Rating:
5.0

At the office they told me to return the truck with the same level of gasoline, I did, but they charged me $ 20 for gasoline, it is not pleasant when you comply with what they ask and they surprise you with an extra charge.

martin Z. 
Rating:
4.0

Customer did not leave a comment.

LEVI A. 
Rating:
5.0

Customer did not leave a comment.

Gregg B. 
Rating:
3.0

Location not convienently located!

HAROLD B. 
Rating:
5.0

The staff were very friendly in receiving the trailer and truck, even though it was getting pretty late.

James M. 
Rating:
3.0

Need better head lights, they were not bright enough and they shined to the right! Couldn't see at night!

GARY F. 
Rating:
3.0

Customer did not leave a comment.

RANDY B. 
Rating:
1.0

Give a return receipt. Learn to speak English. "Back property" is not a clear direction of where to park a big truck. Clean up the office & put the moving supplies on a shelf instead of the floor in a heap. Staff should look professional instead of dirty. We'll never go to this location again.

BRANDON B. 
Rating:
3.0

Customer did not leave a comment.

ERIK S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

denis P. 
Rating:
5.0

Regional Office gave me the run around. I called Saturday night and reserved this trailer at my location only for the regional to call me Monday morning to tell me I would have to travel 48 miles out of the way to get the trailer. I would suggest that the 1-800 reservation center to know where this equipment is at. I called to cancel the reservation called the other location and they were $200 cheaper for a one way pull and drop. So consistency on prices. This has nothing to do with the pickup or drop off location. There is miscommunication between the 1-800 reservation center and the regional office in Springfield.

LARRY S. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
3.0

I don't live very far from The Home Center which had the size truck I needed, but had to go into Effingham to get truck. Called to see if I could get this changed, but received no help. The person at The Home Center talked to his manager, but he was no help either. I will probably never use U-HAUL again.

BRIAN G. 
Rating:
2.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Gregg B. 
Rating:
1.0

Showed up to a trailer with 2 flat tires and was told by the lady running the Uhaul business to go ahead and take it. We told her thats dangerous, no. She insisted we take it and that if anything happened call for help. We called Uhaul immediately, they sent out a tech. It took 1 hour for him to get there. 1 hour to put 2 tires on. Worst experience of our time with uhaul. I am surprised shes in business.

JOSEPH K. 
Rating:
4.0

Good service and helpful

Khamtanh C. 
Rating:
4.0

Returning vehicle was a problem but thanks to Brittney all went well

TED B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Very helpful, went above and beyond to help the customer.

David G. 
Rating:
5.0

Customer did not leave a comment.

DON D. 
Rating:
5.0

The Uhaul system was down which was annoying, but the location handled the issue well.

Brandon W. 
Rating:
4.0

Customer did not leave a comment.

Veronica V. 
Rating:
4.0

Customer did not leave a comment.

BRENT E. 
Rating:
5.0

Customer did not leave a comment.

RALPH R. 
Rating:
3.0

Pretty straight forward at this location

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Leland H. 
Rating:
3.0

Something was wrong with the wiring on the trailer. It shorted out everything in our truck and our truck died. Took trailer back within an hour. Hopefully we get refund.

WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

Gerri W. 
Rating:
4.0

28 miles and 68 dollars--2 hours. wow

DAN B. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
4.0

Customer did not leave a comment.

Randall N. 
Rating:
5.0

The lady was very nice. I would recommend them .

JAMES A. 
Rating:
3.0

Difficult place to return the item. Had to try to back up and turn it in a very small confined area.

Robert W. 
Rating:
5.0

We're grateful and appreciate being able to use the truck.

DANNY H. 
Rating:
3.0

None

MARVIN F. 
Rating:
1.0

Customer did not leave a comment.

Raymond K. 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
3.0

Customer did not leave a comment.

KIRSTEN B. 
Rating:
5.0

We decided after picking up the rental that it would be easier for us to drop off at another location. I called the 1-800 number to see about changing and was told I could not change it. This is an option, for an additional fee of course, that shouldn't be so hard to do, or just not at all.

John A. 
Rating:
5.0

Customer did not leave a comment.

ASHLEIGHDAWN C. 
Rating:
2.0

The employee didn't speak English. She called someone and they went through things on the phone. The woman that didn't speak English gave me the key and never showed me the truck, it didn't have a lock on it for the cargo door. Just not my traditional experience.

pamela J. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
1.0

The truck was clean and easy to access. We requested 60 moving pads, but the location only had 20 available, which were retrieved from a pile in a very dirty old garage filled with leaves, dust, and junk. There was no alert that we were only going to receive 20, which could have given us time to acquire more elsewhere.

Karen R. 
Rating:
3.0

Customer did not leave a comment.

Jill M. 
Rating:
5.0

Awesome, quick and easy, I'll definitely use them again in the future.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

jeff W. 
Rating:
3.0

Parking space at minimum as located in an “apartment”/old motel complex. When we returned the u haul my husband had to lift the trailer himself and move it out of the way of the vehicles located in the lot while the owner yelled at him. Ease of online reservation was a plus!

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

KARSON P. 
Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
1.0

The drop off location The Paradise Motel is not even open it is deserted and when u walk in the office there is a phone number to call for help with U-Haul. The second drop off location The Days Inn, the man was very rude and dismissive and told us he could only send a check for our deposit after we were told by the office in Chicago that we could get our deposit back in cash, since we paid cash. The last location the Effingham Motel she was sooooo nice and sooooo helpful and we were able to get our $100.00 back

Barbara S. 
Rating:
4.0

Customer did not leave a comment.

KARSON P. 
Rating:
4.0

Customer did not leave a comment.

lindall L. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Theresa M. 
Rating:
5.0

The lady in effingham was great. The u-haul web site and organization is very bad. Made a reservation 3 weeks before hand and came time to pick it up at another location i was told they do not have it. Called u haul and they told me effingham has it. But when I got there they did not. The lady helped me and worked things out.

LAWRENCE B. 
Rating:
3.0

Customer did not leave a comment.

Philip W. 
Rating:
3.0

Customer did not leave a comment.

Trever F. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

It was hard to maneuver into the parking lot with the trailer attached, otherwise excellent

Nora H. 
Rating:
3.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

rivercity S. 
Rating:
4.0

get more trucks available,i needed a 24 ft,,,all they had was a 15ft, and aa sm trailor,,I couldn't get all my things in those,,now I have to move a second trip,im 70 years old and this moving is hard enough as it is,now I gotta go back and I cant afford another truck

Carol H. 
Rating:
4.0

Customer did not leave a comment.

Leon D. 
Rating:
5.0

Excellent customer service. They drove over 40 miles, one way, just to be sure my 2 26' trucks and transport trailers were conveniently placed for me to pick up. A+++

Rick J. 
Rating:
5.0

Customer did not leave a comment.

kkathy F. 
Rating:
4.0

Parking lot is a little tight to turn in, but manageable. The service was very friendly and knowledgeable.

William R. 
Rating:
5.0

The lady who helped us was very nice and helpful, will rent from this location again!

Holli S. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Did not have utility dolly when we got there for our move

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

Nidia T. 
Rating:
2.0

They don't speak clear English. It was difficult to understand and they gave the wrong information for drop off. Told me I could drop it off at any Uhaul and assigned a location but when we went to drop it off they didn't accept larger tricks so we had to call Uhaul change drop off time and go to a different location. Plus the radio on the truck didn't work and they didn't tell us that.

pam J. 
Rating:
4.0

Customer did not leave a comment.

Ann U. 
Rating:
1.0

Let the company actually have a U- haul drop off with experienced professionals on the site that will oblige the consumer honestly and not a motel with a U haul sign dangling from the same hook as the motel sign.

forever T. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Excellent place. Great Job...

jose M. 
Rating:
4.0

Customer did not leave a comment.

CUSTOM F. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
No reviews have been submitted for this location.

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