Jim R.
Prices are a little high
Customer Reviews for EKS Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of EKS Storage
Amberlie B.
The cab smelled like cigarette smoke
Kendall B.
The staff did a great job. Both picking up the equipment and returning it went very smooth and quickly. Definitely would rent again from this location.
Kent J.
The check-in process on-line at U-Haul.com made picking up and returning the trailer a breeze.
Don P.
Thanks for the awesome service!
Hillary P.
Wear a mask consistently, the employee who rented us the van walked into the office without a mask and then put it on after being near us. The back of the Uhaul was full of unfolded, unorganized packing blankets. We had to do a U-Turn in the parking lot which turned into a 15-point turn. I did appreciate that the windshield was defrosting when we picked up the truck.
Rex D.
Right as I checked out the truck I slid sideways on the ice on a slight hill. This was a near miss and easily could have been an accident. It was where the water runs off the storage units. This is an accident waiting to happen. Other that that my experience was great.
Janet H.
Amanda was friendly and definitely went the extra mile to help us. Thank you.
Zan S.
Equipment was not serviced or checked out, spent 3 hours try to get tires changed in the early morning hours, I should get paid to work on your junk.
Mike J.
Great help and friendly
Jordan H.
When I went to return it there was a younger lady on the phone who was being a total jerk and wouldn't open the door and sat on her phone . It's like she didn't want to work
Jeremy O.
Expenses to rent a trailer
Jeremy C.
It would be nice to get an estimate of how long it takes to get approved.
Linyi Z.
The mobile phone self check system is terrible. The reviewing process took very long. the process of finding the key was painful. There is no sign to suggest where the office is. The system put down the wrong location of the key. In total, the whole process took almost an hour. Will never try to pick up the truck using the app again.
Jerry H.
The truck windows were very dirty and difficult to see thru. The check in girl very efficient and helpful.
Jennifer K.
Very informational for the return process
TOMMY R.
Good people very good to work with.
AUGUST M.
Fast, efficient, will definitely use again.
RICARDO N.
Check that the equipment are you giving it's the right one. You should know at least what equipment you have left.
Zachary G.
Be sure the trucks are clean and in working order. My 10' truck only got ~2-3 mpg and I drove slow and carefully. There was also garbage and debris in the back of the truck when I received it. I had to clean it myself before using.
Eldon B.
The online paperwork should allow a way to edit what is already in the system AND the updated conditions of rental seem cumbersome. These are suggestions only. My lifetime experience with Uhaul has always been good.
Arno C.
Not make the customer do the work that employees are supposed to do like unhook trailers and move them to where the rep wants them stored.
Alicia B.
The process was very easy and I had no problems.
Julie T.
We left it after hours which was very helpful.
Louise P.
Take better care of the truck, there were too many at the location and that detracted from the care of the vehicles
LARRY J.
Customer service rep was busy but incredibly efficient and very customer-focused. She deserves a thank you. Please pass mine along.
Colleen R.
The cab if the truck had a child's shoe and candy left under the seats. The A/C didn't work and I had a 3 1/2 hour drive in 91° weather. Not impressed at all.
Susana C.
The truck I rented had very loose steering. The transmission was presenting problem finding the right gear, and the tires could have had more tread. Not the typical service I am use to.
Bob J.
Very friendly and helpful in getting our reservation expedited.
Josefina V.
EKS had excellent customer service, were very helpful and I could tell that they care a lot about their customers. Thank you!
Jason A.
Something about sitting in a cab with other people's dog hairs and a dirty windshield
Renae S.
Quick and contactless!
Kari O.
When I picked up the truck I was told it was at full gas, but the gauge said 3/4 tank I assumed faulty gauge.. When I brought it back I had filled it up to full and the gauge went up to full. So, I'm not sure where the discrepancy was.
Joshua F.
This was my first time. So I dont know what a good uhaul experience is. Next time, I will give you a more informative answer
Jason R.
I'm upset that I didn't get the 4 dozen blankets I pre-ordered 1 month in advance. There was damage to some of my stuff because I didn't have them.
Derek P.
Truck had holes in roof which leaked while it poured rain. We didn't have time to inspect truck before being hurried to leave.
Sorrel J.
nil
Hyrum H.
Great customer service.
James J.
My first time to rent a van - it was a good experience. I would recommend EKS Storage to friends and family. Thanks
Ron B.
Nothing, everything was perfect.
RON H.
It worked out with ease and handled very efficiently. The truck operated as expected and the projects were handled successfully. It was a great day.
Brackon C.
Everything went as It should. Thanks again.
Taara A.
There were just a couple knickknacks in the back of the truck, but we took them out and tried to make sure we didn't leave anything. Greatly appreciate the services & customer service. Thanks!!
Michael H.
It was just too easy
James A.
Tell us where to find the ID number for the truck we rent! : ) That aside, very good staff.!
Scott S.
Nothing. Great people
Tyler C.
Nothing, you all were great.
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