Customer Reviews for EKS Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of EKS Storage
Barney N. on
Fast,friendly
Shanan B. on
You need more than one teenage girl running the counter on a Saturday morning. The APP is completely useless!
Sara H. on
When you have 6-7 customers waiting to check out rental equipment on a sat at 10 am and you have 1 employee answering all the calls and checking everyone in-well that's just not smart. I waiting for like an hour to get my trailer. When you are dealing with people that are moving the likelihood that there on a deadline is high and taking this much time isn't going to make anyone happy.
Lori S. on
First of all the truck that I reserved at one place wasn't there and I was told I needed to pick up a truck at a different location, which added to the few miles I was allotted! Secondly, I requested a ONE WAY TRIP! I had to return the truck back to Logan WHICH ADDED MORE MILES!!!!! I shouldn’t have been charged for those miles! Third, when I did pick up the truck, the paperwork was filled out for one truck and I was given A DIFFERENT TRUCK! The truck I ended up with didn’t have a full tank...,it was 3/4 full. The paperwork said FULL! So I was charged for not returning the truck full! I took a picture of the gas gage and called! When I returned the truck, the person checking it back in didn’t even want to see the picture....just wanted to charge me more! I was 45 minutes late returning the truck because I had to work the midnight shift, and figured I should take a short nap before operating such a large vehicle. I am a single mom, working two jobs to make ends meet, but for this company it was just out to get as much money from me! I will not do business with this particular site ever again and I’ll make sure NOT to recommend.
tony J. on
Get the entire reservation right.
Monty R. on
Just a GREAT experience all the way around.
Troy C. on
The right tail light was nonfunctional when we picked it up.
Christa J. on
Nothing, everything went very smoothly- thank you!
Jessica M. on
This was the fastest I've ever checked out or checked in rental equipment.
Rose M. on
I had originally reserved this truck for 3 days but rain all weekend made it impossible for me to use the truck for 3 days. Returned it one day early and they only charged me for two days. Very thoughtful! Thank you, EKS!
Lee T. on
Awesome service!
Carol B. on
I dropped off after hours. The area was organized and easily accessible.
Mohammed H. on
Just keep doing what you’re doing
Shari P. on
Thanks for being super easy to work with. It made that one part of moving much easier, knowing that pick up and drop off was going to be so smooth. I will easily use you all again for moving!