What good is asking if the equipment needs anything if you aren't going to follow through? I noted the smell and the tire pressure light being on when I dropped it off and you rented it out again a couple of hours later without doing anything about either one. I know because the drop off location was a grocery store and they called me asking how to get into the truck because the next renters were there to get it!
Rebecca B
Customer Reviews for El Charro Tienda
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Increase the allowed mileage for one way rentals. I'm not going from the pickup location straight to the drop off location... its ridiculous. The staff at the pickup location was kind, thorough and accommodating.
Ayana Mgreat customer service
chastity wYou over charge me every time within minutes after I leave you charge me 300.00 dollars and it takes a while to get it back vender is good but UHaul should be ashamed 9/26/23 Daryl Gay Lilburn Ga.
daryl gVery nice man running the operation and great friendly customer service.
Darren KYou need to stop stealing people’s money without working for them,I’m going to file a lawsuit against you coz you took my money $93:68 for $19 trucks rental
arasaki aLove the owner of El Charro Tienda. Very personable and quick. I've rented from him several times
PAUL LYour tires are always low the way they charge is stupid they pend charges just charge a deposit and collect when truck is brought back
daryl gService was top notch!
genet gEverything was great.
ATHON CI got to my location on time for pickup and waited over 30 mins for the store owner to return the truck I rented. Will not be using this location again
Whitney SLorenzo was incredibly helpful. He called and texted me several times while we in transit to see if I needed anything and then He arranged for two guys to help us unload the trailer. He is tops at customer service, going that “extra mile” to help us. And so friendly!
Elin STruck ran fine on both drives to Florida...
Tom pExcellent customer service
CORTNEY CThey didn't have the Dolly I reserved and he sent me to another uhaul store and there I had hell getting one they didnt do one way utility dollies so I had to get the apliance Dolly and pay $20 not the $12 that I reservado for the small Dolly. IT was a horrible experiencia I hope I never have to rent a uhaul ever again
Anna mI want a refund of part my rental due fact of no one attended store or to me when returned truck. I stood in empty open store for an hour. No lock box. Very unprofessional service. Truck did not run well and needs an alignment. I am so disgusted at how i was treated on yesterday at end of rental. When agent finally got to store he thought it was funny to have me waiting for an hour in his open empty store location. Who goes and leave store doors open unattended.??? Insane.
Treshon sEverything good Keep it up !!!
Denekew GThe location owner is exceptionally pleasant. He is very easy going in the rental process and came out to meet me immediately at the truck upon return. It was a very easy process!!
Marshall fThis store is a scam. They scam you by including additional charges.
John MNothing my experience was excellent and most refreshing.
GARVETTA Cgreat location in the city of lilburn ga
JERRY Lgreat location in lilburn
JERRY Lgreat servives
JERRY LCheck Engine Light is on. Otherwise A++++
BRAD LGoes above and beyond to meet customers expectations
Joyvet JGreat service with a smile
JERRY lThis place literally charged my credit card for an additional rental day that I did not even have the truck as well as two after hours fees. Please rent from an actual UHAUL location & not any 3rd party places! People work really hard for their money, this is crazy to fraud hard working people out of money when we’re in such hard times as an economy. God has a special place for people like you all!
Mercedes dI never got my $87 deposit back that they said I would get . And they never told me it was $160 until I called the next day when I saw it on my bank .
tara agreat service
JERRY lThey did not have the dolly I ordered and the truck I was rented ran horribly. The check engine light was on and it consumed a lot more fuel than it should have. The guy who was there to rent me the truck didn’t know what he was doing and the older guy who was there when I returned the truck didn’t put in the information correctly so I was charged incorrectly. I have been to many uhaul locations and this was definitely the worse!
Kristan SDoor handle was broken off, drinks left in door, missing ordered equipment.
Julie dMore than 24 hours before I picked up my truck there was a scheduling conflict which created a situation where U-Haul moved our location. However, on the day of pick up the truck was delayed 3 hours and the system took 3 hours off my original time. I don’t think that’s fair to any customer. We can’t fix people who keep truck longer than expect but there should be a way where we still honor the time of the customer who is unfortunately caught in the middle.
Damien kthat does not try to deceive the customer by charging extra things, adenas saying that he has a full pond and is not, unpleasant.
Rodrigo Ilocation and fast service
JERRY l.very happy with service
JERRY LGreat service
JERRY Lvery clean truck
JERRY L