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JOSE C
Customer Reviews for El Encino Auto Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe it is not of your concern but, to install the arnés (which I brought with me) on my truck I was charged $80, which I think was a little bit excessive. Apart from that, there are no complaints, personnel was very kind and friendly, all the time in service attitude.
Luis DSlow.Agent did not seem to care. Was not communicative.I could not tell if he was ignoring me or continue with what he was doing when I arrived. I was in a hurry as I was going to miss a flight and expressEd my concern. He did not respond to my questions. It was only after I was assertive and asked repeatedly. No thank you or reassurances he understand my concerns. Plus I was ask to return the rental to another town while I passed up a few other Uhaul location. Not happy. Still waiting on my refund!!!!!
JUAN CWorst experience ever!!! Fucking so unorganized and on top of that the place where I picked up the shitty u-hula charged me 60 for a unknown charge! lol hey just charged it with out telling me what it was for! I’m definitely reaching out to the Better business Bureau!
MIchael THowever I got a call from U-Haul the next day wondering if I had returned the truck. Concerns me that they had not done their work.
pat rOwner was late and employee didn't seemed concerned with helping me. Movers were due at my house and I was running late due to their slow service.
Anton CExcellent customer service.
Jorge GApp for return purposes was useless and wasted a lot of time. I had to call customer service and was directed to use a link I was emailed.
JC LVery good service.
GERARDO GVery nice guy , much helpful , thank you
Francisco MExcellent service!!!!
Luis MEverything was perfect, I can't believe this.
Rolando MGreat service
JOSE LService was very slow, seemed like no one knew what they were doing, they were very attentive but a clueless. Truck was great condition and cost was vert affordable
Melissa MI did not like that my location for pickup was changed to a different location which was further away. More milage. More $$$. And then you all wanted to change my drop off even further.
Cecilia MAt the time I picked up the truck, I was told the drop off location was 217 S. J st in McAllen ,Tx. It is apparently not an active U-Haul location. Other than that, everything with the rental was great.
James BVery nice and helpful staff.
Lauro GFriendly staff, unfortunately after going to THREE different locations we landed here. The trailer that I ended up taking was ok, but was missing the power cord for the lights, and the right brake/flasher did not work. I was now desperate, so I drove it as is.
Kathy DToo tight and small for backing up large trucks
miguel rAbel and his colleagues were very kind and nice. I would like to recommend this location other people.
Seulki SWaiting for more than an hour just to return a uhaul truck worst customer service ever owner went upstairs to his office and still hasn't came down to tell me what's the wait!
JUAN CThe 10-foot truck cab has some comfort issues, especially the window crank hitting the driver's left knee. Cruise control would also have been very helpful, especially on a trip of about 1300 miles. No problems other than truck design. Both U-Haul locations did a great job.
Michael S