Customer Reviews for Elba Banquet Hall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Elba Banquet Hall

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John E. on

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John B. on

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Elba site needs a hand railing to get into building. I believe you could be looking at a huge lawsuit if somebody slipped on the stairs getting into the building.

Sean R. on

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Jennifer S. on

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The location & person where I got the rental were great. Uhaul costomer service was terrible! Could not get my rental on rhe day I wanted because even after spelling my name several times during my call to make my reservation they spelled it wrong so I couldn't do express check out. I spent 2hours on several calls to customer service and they said they fixed it but because it was spelled wrong they couldn't email me my code because of the error and there was no way to send me my code. I then asked for some sort of compensation. They said they would give me a 20 dollar gift card towards my rental. But when trying to use it it was for my next rental. I really don't think I will ever use Uhaul again after this experience! Poor customer service & poor quality technologies.

Daniel T. on

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Great value!

Thomas S. on

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When they only have it for an hour don't charge him$58

Douglas H. on

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Selected a furniture dolly by accident when i was ordering the truck and it wasn’t included with the truck. It worked out as they removed the charge without any issue. Overall very satisfied with the entire experience. Thank you.

Denis S. on

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Friendly, helpful and very nice.

rosemary d. on

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Stephen B. on

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Dropped off after hours, location was big enough that it was easy to park the trailer. Also was easy to find.

Kurt S. on

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Allen B. on

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Sheila R. on

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clerk was so nice and helpful. Very kind

Joseph M. on

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JUSTIN O. on

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Timothy M. on

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Quick and easy checking the equipment back in ad drop off.

MICHELLE L. on

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Nawar J. on

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Charlene A. on

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Linda P. on

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I reserved a 26" truck at a location on Davidson Rd in Lapeer because my storage unit was there. U haul redirected me to another location 4 miles away. When I arrived they did not have any truck for me and I had to drive another 10 miles for a much smaller truck. My new home was 55 miles away and as a result and to make 2 trips to my storage unit because of the smaller truck. It wasted 3 to 4 hours of my day with waiting to find another truck and having to make the additional hour drive each direction for the 2nd trip. Especially when I was told that "my" truck was suppose to be returned 3 days earlier and they couldn't get in touch with that rental customer. Why did you wait until I walked in to start looking for a truck for me. I should have been notified before that morning. Horrible planning on Uhauls part

Barabra E. on

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Christian M. on

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ALBERT R. on

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FRED K. on

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Edward M. on

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Mike N. on

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After the worst run around I have ever seen to start a rental experience, Elba banquet hall manager was phenomenal. The local dealer on lapeer rd in Davison was incompetent and rude.

Doug K. on

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Vincent A. on

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I never received the confirming phone call; they texted a landline instead. When we showed up, they didn't have the size we requested, so they had to give us a larger one. They didn't know how to do the paperwork, and had to call the area manager for help completing it. They put it through twice, claiming the first one didn’t go through, but my VISA shows two charges. If the erroneous one doesn’t drop off pending, I will have to call the area manager again to have it credited. The truck itself needs mechanical work - the steering wheel was permanently tilted to the left, making it harder to drive, and the overall suspension was extremely bad.