The check out/in is at the same counter, and by the same people as the gas station checkout. So, if there is a line of people buying drinks or gas, you have to wait. When I checked in, she wasn't able to go out and inspect the vehicle, but advised me to take pictures. It was fine, just kind of unprofessional. Like if something had damaged the vehicle after I dropped it off but before someone came out to inspect it, I know they would have come after me for the money. When a business tries to do too many things, it's hard to be good at those things.TERRIREID V.
Customer Reviews for Elco Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAELANDREW B.
Customer did not leave a comment.Brittany W.
The truck was new and in good condition, the cab was fairly clean, but the inside of the box had not been swept out by previous renter - I had to do myself. The key was not in the lock box, but instead on the counter in the store - needless to say, this added stress to an already stressful day!! I did need to use the restroom at Elco Market, which I know Uhaul has no control over, but it was down-right filthy!!Paul M.
The inside of the back of the truck was filthy. We had to sweep up socks, metal, toothbrushes, curtain rods, etc. Not acceptable at allPAULDEAN B.
Customer did not leave a comment.Brad C.
Customer did not leave a comment.Yosef S.
not a thing it was easy and fast service.MARCIALEE C.
Customer did not leave a comment.Kelly S.
The store owner needed someone else to help. We had to wait for him to check out the truck in between regular customers!!John T.
Customer did not leave a comment.TERRYGEROME H.
After returning the truck with a walk through, the rep failed to close my reservation which I found out the next day after a U-haul rep called me to reminded me of the possible late fees for not returning the truck. After numerous calls to the location, a rep advise that everything was taken care and that my reservation was close; however, once again the rep didn't apply the correct dates and caused extra charges to my credit card. After this, I was not able to reach them back and ended up contacting the 800 number to get assistance. After all, remind me why do I have to wait 3 days for someone to reach back to me and give me a refund for something done wrong from the beginning.Melina B.
My only complaint about the location is that it's a little confusing where you go to actually pick up the rental. There are no uhaul signs inside. Also, the gas station attendant is also the uhaul guy so it took a while to get the trailer checked out because he also had to ring out gas station customers.Jason B.
Thank youALISONLEIGH E.
Customer did not leave a comment.Terry H.
I was told I could only pay cash (100) deposit and when I returned it he would give me the money back. I returned it and received 60 back and the charges were not 40 so I expect UHaul to refund this difference this week. I waited forty minutes to secure this trailer as he had a lot of problems with UHaul.Jeffrey J.
Took 1 hour to get rental, although associate was very friendly he was working alone and uhaul systems were down. Very busy he had to keep taking store clients which made my wait one hour. Due to mileage a 3 hour rental turned into a $200 expense plus $40 gas bill -I was not happySaraellen B.
He failed to connect my electrical but I caught it at my first stop. I was charged for a utility cart but did not use oneMarvin C.
Easy peezy! Very very very helpful and nice!John L.
Nothing! Everything was great! Nice size truck, clean, and location was super close to where we were moving our stuff to! Also it was wonderful being able to setup everything online and only having to sign and verify license when we got to the store. Very convenient and the gentlemen that helped us was super friendly. We will definitely rent again soon, possibly this weekend!Brandon E.
its not the location its the uhaul system experience. We made an reservation through uhaul. it said we reserved a truck and trailer at one location, instead i get there and they send me to a location miles away to pick up a truck. so now im 25 dollars from having to take a uber. plus because of having to go back to the other uhaul to pick up a trailer, i went a mile over mileage when that uhaul was less than 4 miles away from the arriving destination. Both Money and time wasted due to this.samuel D.
Attendants were very courteous and professional . The trailer was in very good condition.David M.
Not a dedicated U-Haul facility. Took a long time to get the truck and equipment. Had to drive to another location to pick up hand truck.Joyce O.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.jianseng Z.
Customer did not leave a comment.Rapheal C.
Customer did not leave a comment.Ronald C.
Management was so helpful!Sheila H.
Customer did not leave a comment.Carolyn H.
Everything was great.staff took care of me on short notice..Susan G.
they trouble getting on computer to take my return. no help to unhook trailer. will not use this s drop off point again.MICHAEL W.
I will advise anyone I know against ever using Uhaul, this is the second time I've had issues with returning a truck to an incredibly inconvenient location, costing me extra money in mileage.Taylor H.
Customer did not leave a comment.Philip E.
They had trouble checking us out. Then when I went to return the truck and trailer. The drop off location said the pick up location never put the trailer in the systems as it was with me. Not good. I could have kept the trailer and they would have never know where it was at. Until they sent cops out looking for a stolen trailer. Also when I got to the return location. They said I was post to have paper work in hand and I had open hands. UmmmmmmmmStephan R.
Customer did not leave a comment.Tim M.
It is a back of a gas station. Employees worked very hard but did not have what they were supposed to have nor were they ready.James M.
Very friendly staff. Excellent vehicle.alvin H.
Customer did not leave a comment.David W.
Amit is really attentive to needs for helpIng make our moving experience smooth and uneventful. Great dealer for Uhaul to work with. Will go back to this location for his superior customer service and making sure we had everything we needed for our move.Patricia W.
I would prefer a printed contract/receipt instead of everything being emailed. Overall, the transaction was easy & quick. Thanks!Linda B.
Customer did not leave a comment.Marvin A.
Customer did not leave a comment.Jennifer A.
Customer did not leave a comment.Kerry L.
Customer did not leave a comment.Alexander H.
Handled confusion in a professional manner, and reassured us that he would get everything fixed correctly.patricia h H.
I would.recommend having someone working there that can properly accept the equipment. I dropped the trailer, went inside and the lady stated she would.just write my name down and give it to the correct people when they arrived. No inspection. Didn't even look outside to ensure that I did drop off the trailer.Calvin L.
Customer did not leave a comment.Pamela Bland and D.
When I came to pick up this uhaul it was freezing cold and rainy and I had to drive it away with the windows up, and the interior completely stunk of cigarettes. I had to leave the windows open all night to air it out. Maybe check for that next time, see if your uhaul needs a little breeze before you rent it to someoneBrianna B.
Have someone available to assist. I am a man near 60 and had to attach 6 x 12 trailer lifting trailer hitch from the ground. Then I discovered there was a lock on the door left by last customer. I was 200 miles away from home when I discovered this. When I called the location I was told to get bolt cutters. I don't normally carry them with me. I had to go to hardware store and purchase some. What a horrible and expensive day.Robert K.
Pick up and drop off went well.rudy S.
Drop off is super easy and fast.rudy S.
The Biggest mess I've ever gone through!!!William P.
This site shell 3990 Williamsburg road Sandston va is excellent this is Elko shell both pick up and return visit was far beyond the call of duty these people are great!!!! Thank you so much so very helpful and kind which in today's world is far and few I just can't say enough!!!! Thank you againTina G.