Great drop of location - staff very helpful
EDWARD A
Customer Reviews for Eldersburg Carroll Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Price per mileage is pretty steep
Joseph SCan’t think of any they’re doing fine
william mThe van was well maintained with the exception of the tires. the low pressure tire light was on - and the attendant was quite agreeable and helpful with putting air into one of the tires, but as I left the station, the light came back on. When I got home, I called and reported the low tires and again the attendant was quite helpful, telling me how to find out what the pressure was. It was 48 and he said that as long as it wasn't in the 20's it would be ok. I figured to trust that, especially since I was only going to drive a short distance. Overall, the van was well maintained, ran well and suited my purpose.
rebecca bU-Haul sent me a 600$ fee 2 days after I returned the truck
RASEAN ACarroll Fuels is a great location to pickup. They are always friendly and professional. Please put some more technology into your app, however. It is very difficult to use because it consistently hangs up and/or takes multiple attempts to upload photos. Check in and check out always takes 10 to 15 minutes with the app.
ERIC TKeep up the great work!!!
Anthany Wgood
penny rThe truck was not cleaned out. I swept the cargo area when I picked up the truck and at drop off. Blankets were left in the back of the truck in the floor. The truck cabin had a lot of dirt on the floor. The odometer read higher mileage than what was on the app. The staff at this location is very nice.
Eric TSnow covered truck at pickup time; dolly and requested number of blankets not in truck, attendant not focused on completing order. Small, crowded lot serving mainly as a gas station.
Vaden SDennis was amazing.
Edward CVery simple and easy drop off and check out.
Kenny DEasy and convenient, great service!
Meghan MI rent trucks frequently for my small business.I always go to Carroll Fuel because the employees always make it so easy and fast for me to get in and out. I really appreciate how well they take care of me! Bonnie
Bonnie LN/A. Experience was very easy.
gregory rEasy - pleasant staff - thank you!
JAMES ONothing the Carrol fuel location has always been great to deal with,the young man at the counter was wonderful.
Donna WRented two utility equipment weren't available. Asked us to upgrade to appliance dollies. We found one utility dolly but was informed that he can't change the rentals now but feel free to take utility dolly at price of appliance dolly.
Jieun IReserved my trailer one week prior online, all fees were upfront and no hidden charges. On day of my pickup representative professionally helped me to hooked up a trailer. If I need a trailer again definitely will rent in the future at this place.
Denis PTHE GUY SAM WAS GREAT WHEN HE LEFT A MESSAGE N VERY FRIENDLY N THE GUY JEFF HAS VERY UNDERSTANDING N PASSIONATE N WILL BE RENTING AGAIN SOON..THIER VERY UNDERSTANDING ABOUT OUR BUGET.THANKS GUYS
joseph gI don’t blame the people at the facility. But there was no vehicle for me to use and I had to go spend more money, drive much farther for a different vehicle.
JASON MCustomer service was friendly, polite and easy to deal with. I would recommend this location without any hesitation.
DRUCILA KThe folks at this location are always very friendly and extremely helpful! This is my favorite location even though it's in a tricky spot to access from a busy road.
Troy RThe morning and evening staff at the Carroll Fuels location went above and beyond to make my experience a great one. Evening staff were already on their way outside when I pulled up to drop off the trailer! Pickup nor drop off was no longer than 5 minutes total. Knowledgeable staff goes a LONG way, and these fella's were it!
Jaclyn MRead above
Macario ANothing
William GTerrible terrible
Macario AThe lady in Salisbury was very helpful, pleasant, and knowledgeable. Very rare these days.
Constance GExcellent
Maged SMobile check in was too complicated and took too long
William SThe guy at Carroll Fuels in Eldersburg MD was awesome. He didn't stress over the fact that I was 30 min past the due time and did my check-out while on the phone with someone with a UHaul question. That's exactly what I need: timely service and low-stress
Nicholas Bimprove your web site to make it eaiser to use and understand.
Stephen CCharged for double the miles I put on the vehicle. I would like an area manager to contact me please.
TONI Pvery helpful and profesional as well.
Amanda UGreat customer service. They are very helpful and get you on your way in minutes. This is my third rental from this location.
Sean NIt was fine. The guy was very friendly.
David WGreat experience and helpful staff.
Sean NNa
JULIUS NU-Haul changed my reservation from my original location to this location, 25 minutes further away, without telling me. I received no email, phone call, or text message. I found out when I showed up at my reserved location and they told me they had no record of my reservation. The location manager told me it's best to call ahead before pickup because you can't trust U-Haul.
William MI had to return my rental to the same location which caused an extra 25 miles to my bill. I should have been allowed to return the rental to a location into the area which I moved to.
Valerie MIt was super quick getting in and out. I appreciated that!
Rachel MNo one helps unhook the trailer and I damaged my vehicle getting the trailer unhooked.
Jack LExcellent
Maged GGood experience. Easy to pick up and return the trailer. Thanks!
Joseph JOverall, great service and equipment.
David LTruck had a lot of mud inside the cabin. Otherwise, overall a good experience.
Chaudhry WEasy process, no issues, friendly technician (Anthony); vehice ready to go -- will engage again
John MDriver side rear tire constantly needed air my credit card was hacked from that store my reservation for some reason was canceled it took them over 2 hrs to get a contract so I could leave then I had to go to Walmart to get a 7 prong plug step down to flat 4 prong plug I was told by the store they had converters also told I would be given extra days for my inconvenience a very disappointing experience would strongly advise anyone not to rent from this store location
Gary SEmployees assisted in hookup. Much appreciated.
TEEKA SOutstanding customer service.
Mack B