Customer Reviews for Eldridge Self Storage
(U-Haul Neighborhood Dealer)

973 reviews

2210 Eldridge Pkwy   Houston, TX 77077

(281) 530-2994

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9:30 am - 5:30 pm
  • Sun: 10:30 am - 4:30 pm

Services at this Location:

Contact Us

(281) 530-2994

2210 Eldridge Pkwy
Houston, TX 77077

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9:30 am - 5:30 pm
  • Sun: 10:30 am - 4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Vehicle looked very old and making creeky noises while driving

VIJENDRAKRISHNA K. 
Rating:
5.0

Customer did not leave a comment.

MOUNIR H. 
Rating:
5.0

I had the greatest experience! Alexa went above and beyond to help me get a uhaul in time for what I needed. In a world where customer service has fallen pretty low across the board, it's refreshing to come into contact with someone like Alexa who really cares about helping you out. I highly recommend this uhual location.

WILLIAM JAMES K. 
Rating:
5.0

Holly is great. Very Helpful.

KAYLYNN D. 
Rating:
5.0

Caroline and Holly are great at what they did for my storage and U-haul needs. Dropoff box is very convenient.

Adrian I. 
Rating:
5.0

The inside of the truck (in the front) was dirty. Was there trash? No. But the floor board was quite dirty. The cup holders were dirty. And we wiped the steering wheel, seats and commonly touched areas with a sanitizing wipe and… yikes.

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY O. 
Rating:
5.0

Since we're in the COVID Era, it would be nice to either wipe down the interior/spray inside with disinfectant.

LASONDRA R. 
Rating:
5.0

Customer did not leave a comment.

VANESSA B. 
Rating:
5.0

Great customer service at this location. Well done

JAMES O. 
Rating:
3.0

I would like to know why I was charged an additional $30 over what I was quoted with taxes and fees included?

BRIANNA S. 
Rating:
5.0

Walking into the storage unit I was immediately impressed by the awesome customer service the ladies showed. The office was very clean the organized. The ladies that work there were knowledgeable, very helpful and very sweet. I definitely recommend this place for anyone who would like to rent a storage unit. The security is great and the storage units are clean.

OLGA IRIS P. 
Rating:
5.0

Customer did not leave a comment.

IBRAHEEM A. 
Rating:
5.0

Customer did not leave a comment.

VANESSA R. 
Rating:
5.0

Good attentiion

ALEXIS L. 
Rating:
5.0

Y'all have great staff working the desk. Thanks for all the help!

PATRICK M. 
Rating:
5.0

No improvement necessary! You don't fix what isn't broken! From the moment I walked through the door I felt welcome and at ease. My reservation was ready and waiting as promised. Paperwork was simple and fast to complete. Returning the vehicle was even easier. Thank you Alexa for your sincere effort in making this happen as described.

RONALD LEE S. 
Rating:
5.0

You have an excellent customer service rep, Alexa! She was so very helpful, professional, cheerful, and determined to have us safely underway with our rental as soon as possible. She made picking up a trailer easy for me!

ANNE W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

The staff were helpful, professional and friendly. They took time to help me and give me options.

SARAH M. 
Rating:
5.0

Customer did not leave a comment.

EDITH L. 
Rating:
5.0

Customer did not leave a comment.

WARREN B. 
Rating:
3.0

When I make a reservation for a pickup truck to come and pick up at 5:45pm and get to the store and see it not there anymore because someone else rented it out to someone else even though I reserved it. So I had to rent a box truck that I didn't want but had no choice because of someone's bone headed doing. Not cool!! Then send me the wrong receipt and still haven't sent me the correct and adjusted receipt. Not cool again!! Still waiting for my receipt which I have to have to turn into my work as an expense. I need my receipt!!

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

LALANEY TEKEIA S. 
Rating:
2.0

Customer service was not very good, when I went to pick up the equipment and also when I delivered it. The two ladies were very rude.

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
1.0

Train your employee. She doesn't know u haul grantees to give me truck otherwise some compensation. She told me to go to other location. And after I returned, I called and ask her why I am charged extra. Instead of explaining she said I am 100% right. I even said do you listen to me and open the picture and contract copy so I can explain she said no here is number for our area manager. He was nice and he listened and solve my problem. So my worst experience with that location

MUHAMMAD SOHAIB I. 
Rating:
1.0

I booked a 20' truck to travel 630 miles. I was given a truck with a completely blown out tire at the Eldridge location. I have a photo. I called the Eldridge location and was referred to the Westheimer UHAUL center for repair. Upon arrival I was told tire repairs were not performed there. Austin the GM at Westheimer saved the day once he understood what I was telling him. Austin went above and beyond to assist me, even though I did not spend my money in his location. I was mad at the situation, cussing even-and Austin managed to diffuse the situation. Please recognize him for a job well done!

DANNIELLE T. 
Rating:
5.0

Customer did not leave a comment.

Roni K. 
Rating:
5.0

Great service fast and friendly

ERICA S. 
Rating:
5.0

I am happy to have chosen that location. Alexa and Crystal were very helpful. They are very kind and patient. They look for solutions to everything. Yes, of course I would recommend that location to my friends. Actually when one is moving it is full of worries and you arrive with them and they make it seem that everything will be easy. Thanks for everything.

MILENA J. 
Rating:
5.0

Customer did not leave a comment.

JAMEKA T. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO A. 
Rating:
5.0

Customer did not leave a comment.

CHERYL M. 
Rating:
5.0

Very friendly and helpful staff!

FRANK H. 
Rating:
5.0

Customer did not leave a comment.

KENDRICK S. 
Rating:
5.0

They were very helpful and friendly made sure trailer was hooked up correctly

Randy C. 
Rating:
5.0

Customer did not leave a comment.

NIRESHA M. 
Rating:
5.0

Alexa did a great job in helping me despite the fact the truck was not ready. She was professional and willing to do whatever she could, all while being friendly. Great customer service!!

ESTANISLAO R. 
Rating:
5.0

Customer did not leave a comment.

EBENY B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Representative was Awesome

Diane W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

ALEXA RAE provided the best customer service skills that I've ever experienced at U-Haul in my life. She was knowledgeable, polite, patient, understanding, friendly, and showed eagerness to help and sincerity towards each customer. It was only her taking care of customers, checking out and returning rentals, answering the phone and with all that going on, she still walked me out to my rental. I had a few questions before we left and she answered them with a smile on her face. As I looked back on my experience to write this review I realized I was selfish and should have waited to ask her the questions. They weren't urgent and she had a lot going on at that moment. I've been in customer service my whole life and recognize and understand how it feels to be the one person working, there's a line, you gotta pee, and 5he customer confront of you just said she needs to speak to the owner... Not once did Alexarae loose focus or professionalism. And she never rushed me once. Thank you so much for reminding me that there are people who genuinely care and do their job correctly.

SAYDE F. 
Rating:
5.0

Awesome thanks

Mark L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

SIMI K. 
Rating:
5.0

She was excellent

KEVIN A. 
Rating:
5.0

Christa and team were organized and very quick to get me in and out the door. Very impressive staff! I will be back! Regards Don Duttlinger

DONALD FRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

KINGSLY N. 
Rating:
5.0

Krista and Alexa were amazing!!! I wish they were everywhere i went there customer service as above and beyond. They gave my daughter water on a hot day after my car broke down allowed me to keep my car there over night until i could get it towed i couldn't ask for better people to meet moving into Houston

Justine A. 
Rating:
5.0

Customer did not leave a comment.

JACK LYNN S. 
Rating:
5.0

Krista is awesome! Friendly, personable, informed and just an all around great service provider

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

TARRYN H. 
Rating:
5.0

Customer did not leave a comment.

HILTON O. 
Rating:
5.0

Customer did not leave a comment.

RONNY M. 
Rating:
5.0

I had an additional charge of 35.15 on my card and I'm not sure why?

BORIS ARMEL N. 
Rating:
1.0

App did not allow me to upload odometer reading which prevented me to finish my return quickly. i wasted almost 40 minutes due to manual return.

Ashutosh S. 
Rating:
5.0

Customer service was excellent and made for a great rental experience.

Gustavo R. 
Rating:
5.0

The employees were so nice and helpful. We will rent from this location again. Thanks!

Kristi M. 
Rating:
5.0

Customer did not leave a comment.

GLADYS A. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

Minardo G. 
Rating:
5.0

N/A the staff was really helpful and it took a little bit of time but the wait wasn't long or anything like that.

Areli G. 
Rating:
5.0

Customer did not leave a comment.

JACOBY A. 
Rating:
5.0

Ms.Vicki is excellent. She goes above and beyond to help the customers. She is the rock ⭐️

RAJESH M. 
Rating:
5.0

Customer did not leave a comment.

MODUPEOREOLUWA O. 
Rating:
5.0

Customer did not leave a comment.

REYNIER A. 
Rating:
5.0

The manager was super professional, knowledgeable, and friendly. When needed I will use this location going forward.

TEMPRISS J. 
Rating:
5.0

Customer did not leave a comment.

Hector F. 
Rating:
5.0

Customer did not leave a comment.

KATE H. 
Rating:
5.0

Customer did not leave a comment.

RANGARAJAN S. 
Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

Everything was perfect 💫

PAMELA R. 
Rating:
5.0

Customer did not leave a comment.

Mariela M. 
Rating:
4.0

Customer did not leave a comment.

Christina R. 
Rating:
3.0

Customer did not leave a comment.

Ricardo E. 
Rating:
5.0

Customer did not leave a comment.

rosebeth A. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S. 
Rating:
5.0

Keep Vicki because she was very helpful and I just love her customer service.

JIMMIE S. 
Rating:
5.0

The lady was very nice and kind. This will be my new location of renting my UHaul trucks from now on

HAKEEM A. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Overall the experience was great. The lady at the desk was extremely nice and helpful. The uhaul truck that I rented was well kept and in good condition. After I rented it, I called the store once again and they provided great customer service.

FERMIN F. 
Rating:
2.0

I had a reservation for 10:15 AM. I arrived at around 10:05. The truck I had reserved was not available because it had not been returned. It was scheduled to be returned at 10 AM. I patiently sat and waited for the truck to be returned. The person that had rented the truck prior to me did not return until round 11:15 AM. I realize this was beyond Uhaul's control, but probably could have been avoided if the reservation time had not been made so close to the return time. I would have felt better about the situation had I been offered something for my inconvenience.

SONJA V. 
Rating:
5.0

Chrystal is awesome. I love her customer service skills and she is good at the job. I hope to see her when next I need a truck. Thumbs up.

TAIWO M. 
Rating:
5.0

I've used Uhaul for all of my moving needs and I've moved over 12 times in the last 20 years. This location was, by far, the most efficiently run location I've dealt. The office was relaxing and the Assistant Manager was the nicest person I've ever had the pleasure of dealing with. I will most definitely use this location of Uhaul again and hopefully will have the pleasure of dealing with the same person.

GISELLE B. 
Rating:
5.0

Customer did not leave a comment.

BAHRAM Y. 
Rating:
5.0

Customer did not leave a comment.

Elijah E. 
Rating:
5.0

Customer did not leave a comment.

JOHN W G. 
Rating:
5.0

Customer did not leave a comment.

RAY EZELL II S. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Christa was amazing!! She knew her equipment and all of the products and services that U-Haul had to offer. Super professional!! I will visit this location again and again just for the kind presence of Crista. Thank you for making my move a lot easier!

DAWN A. 
Rating:
5.0

Keep Ms. Christa ! She was very professional and nice!

Erica P. 
Rating:
1.0

I had requested a dolly, an appliance dolly, and 50 furniture pads- none of these were on the truck when i picked it up. Ended up buying a dolly from Home Depot to facilitate a very large move.

Jean Philippe G. 
Rating:
5.0

Excellent customer service Vicky was very helpfull and nice.

JULIA O. 
Rating:
5.0

Nothing

DEBRA R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

Great service

Walter C. 
Rating:
5.0

The Manager was super understanding and helpful. She has no idea how much that was needed during this time in my life. Thank you Vickie!!

JEROME A. 
No reviews have been submitted for this location.

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