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Gretchen Kirtley
Customer Reviews for Elite Coast Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful at drop off
Glenn EdwardsThe location was difficult to maneuver with a big 26' truck. But the representative was outstanding (I can't remember her name). I would recommend her for sure!
Scott GloverWhen calling the location they never answered the phone. When I arrived the clerk was on his personal phone and stayed on it the whole time with his end on mute. Now he was able to get me a truck a day early but had to get it back a day earlier than I needed it. You could tell that the truck wasn’t cleaned in the cabin or the back.
Brittany ReyesA good rental.
Alfred BergbauerI think that in the aspects of agility, friendliness and availability in the service they were very good. I will be able to give a more accurate opinion on my next visit. thank you
omar zavelaN/A
Richard BeitzNo one at location
Joe HarnerSuper easy drop off
Eric DuerrKeep up the good work
david chinI have used uhaul many times. I have never had a bad experience. I feel that I never will. I will always use uhaul for my moving. Kudos.
Deborah HodgesThe manager was often unavailable during business hours. His location was very limited in truck parking space. But when available, manager was top-notch!
Kathie JohnsonUnwilling to take the trailer until I insisted. Said he had too many trailers on his lot. Sorry, but that is your problem. After a 500 mile pull, I don’t want to hear about your problems. Refused to checkin the trailer.Said he wanted logistics to get it and check it in. Again, NOT MY PROBLEM!!!!!
Leaman RomigDropped off a trailer, friendly service.
Craig Jamesdropped off with no issues.
Dennis MacyI reserved a cargo van online. When I arrived the agent informed me that because of my out of state drivers license I was not allowed to rent a cargo van even though my reservation was accepted online. Why would you let me reserve a cargo van online with an out of state drivers license when you're not able to do that. The agent allowed me to rent a moving truck for the same rate which I did appreciate on his efforts. However, I’m very disappointed in you haul and your policies. I think it's very poor on your part with your customer service to allow someone to book a reservation and then turn them down when they get there. In the future I will search for another alternative other than U-Haul.
TROY TAYLORElite Coast are very helpful and effective with customer service.
Guy Rookthey didn't answer their phone but once I saw them in person communication was fine
BRIDGETTE WARDVery easy rental system thank you
Thomas LinkDamien met us when we drove up. Very friendly.
Marsha LightfootQuite pleased with my experience of rang the tow dolly, a gentleman I dealt with was very friendly and courteous and helpful. I got there just at the close of business to return it, and he stayed a few minutes to help me.
George Vander WoudeVery Conveniently located with a big, paved parking lot fir returns. - I did after hours drop off
Clint GharibThe guy was professional and friendly. Fast and easy rental process.
Lacia cunniI don’t understand having to travel so far to drop off and pick up equipment
Kim PhilpotAwesome and fully equipped
Moreen DavisonThere’s nothing they could improve! The service was professional and quick! I didn’t have a reservation but I was out of there in 7 minutes!
MarlaGaye BarnettBusiness was closed during normal operating hours - there was another customer that had been waiting for over 2 hours. Luckily, I was just dropping off, but was sure to take plenty of pictures as proof.
Joseph BaileyBest location on the beach.
Emelio CrooksThe guy were super sweet.
monica De marcoExcellent customer service..
BOB MORRELLNothing - Divine was extremely professional, knowledgeable and friendly.
Rob LopezThe guy was great and helpful
Greg WatersChecking in and out process was WAY too long considering I did everything online. Also, we were not informed ahead of time online we needed Florida DL to rent. Luckily we had them. The guy we worked with was super nice. I didn’t catch his name.
Laneschia PhillipsGreat service!
Tim DanforthQuick, efficient and easy process.
Gordan Clark SmithFriendly, helpful and lots of smiles. A great combination when facing a move
John TomasiLessen the number of texts.
Michael Brownjust an after-hours drop location for me.
Kelly ThomasNothing! This is a great location and the staff are pleasant and professional.
Audrey GillianNothing! This is a great location—excellent customer service and service.
Audrey GillianExcellent Customer service agent at location.
Patti ValianteCheck in was way too long. Never had to verify by having call 2 people. Delayed me. Location was ran down. Truck had warning lights on and the passenger side door handle was broken. Was a very odd experience
Coty Hays