Customer Reviews for Elite Detail Services LLC
(U-Haul Neighborhood Dealer)

229 reviews

800 NE E St   Grants Pass, OR 97526
(On the corner of E street & Mill)

(541) 787-4866

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 787-4866

800 NE E St
Grants Pass, OR 97526
(On the corner of E street & Mill)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Super helpful and friendly service.

Judy S. 
Rating:
3.0

Customer did not leave a comment.

Barbara D. 
Rating:
1.0

Customer did not leave a comment.

Handy F. 
Rating:
5.0

Customer did not leave a comment.

D. Mike B. 
Rating:
3.0

They were closed but since uhaul.com had my return to Redwood City location. - I was unable to complete my return online and they called me Monday morning when they got my message from the weekend and finish the check in

Dorie L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
4.0

They said they would make sure the tires were changed before renting it again.

Brad A. 
Rating:
5.0

Customer did not leave a comment.

Tyler N. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA ROBERT E. 
Rating:
5.0

Outstanding and friendly service.

Chandra S. 
Rating:
5.0

Couldn't have been better, quick in and out.

Isabelle P. 
Rating:
5.0

Customer did not leave a comment.

ANTONI R. 
Rating:
5.0

Customer did not leave a comment.

ROGER H. 
Rating:
3.0

Nobody was around and the place was locked up during "service" hours. Hard to recommend when no one was there to provide service. I did not like checking in the truck on line, your stores need to have someone there during service hours.

Kent B. 
Rating:
5.0

Best uhaul experience ever. Just really nice people on both ends.

Gail D. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Lots of help from these guys. Jumped right in to disengage from 26' truck. Very quick and efficient. Helpful, great attitudes, and had me on my way in less then 5 mins.

Carl M. 
Rating:
5.0

Very kind and helpful staff.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Customer did not leave a comment.

Deborrah D. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

Great experience. Clean and well maintained equipment, friendly and knowledgeable staff. Highly recommend!

Jarad A. 
Rating:
5.0

Customer did not leave a comment.

CALEB MARK W. 
Rating:
5.0

They were so helpful and accommodating to my needs!!!

LaJohna A. 
Rating:
5.0

The on-line reserving was kind of a joke. I looked to find places with a 26' unit available and found one at the Grants Pass location, so I reserved it. 3-4 days later I got a call saying the nearest 26' foot van was in Myrtle Creek which is quite a long way (1+ hours) from my home. Luckily, everything fit in the available 20' unit, but what if it didn't? What is the point of signing up and reserving on-line and then not be able to get what you reserved? Better system needs to be in place. Other than that, the locations and people were very helpful and polite.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Shane B. 
Rating:
2.0

This is a small busy spot where parking to pick up a vehicle is not well defined.

CONSTANCE EVA B. 
Rating:
4.0

Customer did not leave a comment.

JIM M. 
Rating:
5.0

Great . Very friendly and easy to talk to unlike most Uhaul locations I have dealt with . Didn't try to push me to buy items I didn't need or want .

Ralph W. 
Rating:
5.0

Buyer beware: Don't rely on the gas gauge or the guide they give you for how many gallons to put in the tank, to replace the gas back to the original level. The form said to put in 20 gallons to raise the level from empty, back to half full. I put in 20 gallons, and it filled the tank completely. At $3.25/gallon I just gave away $30 of gas to Uhaul, and they don't refund you for returning the truck with extra gas.

Joanne L. 
Rating:
5.0

Quality control... Vehicle inspections

glen H. 
Rating:
3.0

Customer did not leave a comment.

Jill I. 
Rating:
5.0

Customer did not leave a comment.

NAOMI NADINE T. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
3.0

The different location I picked up my trailer rental did not have the two sets of furniture pads I requested so I had to go to this second location for one set of pads. While the clerk was pleasant, when I opened the pads, I found one pad to be very wet and at least two others to be quite damp. Consequently I was not able to use the pads and could not recommend this dealer. . I have requested a refund for the one set of pads from the dealer were I dropped off the trailer and both sets of furniture pads. .

Martin S. 
Rating:
5.0

Only problem I had was that the truck smelled like Pot in the back end. They should at least have aired it out. Very strong and not very pleasant. Truck was good, service was good-nice people to work for--need to think about oversight on the smell thing.

JAMES ARTHUR S. 
Rating:
5.0

Very nice people down here. Laid back, friendly and courteous. Called to check up on our move to see if we were on track to return on time and pick up/drop off were super easy.

Dustin V. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
1.0

Terrible customer service. They should NOT have a U-Haul account

Bobbi B. 
Rating:
3.0

Closed due to COVID.

Kimberly W. 
Rating:
4.0

The price per mile is pretty spendy considering you are already paying for gas. Would have liked it to be more affordable especially since the COVID has created a already tight budget. With all the additional fees for a quick trip can break the bank. Possibly a refund on the additional insurance if the vehicle is returned in good condition, you didn't use it so should be refunded. Just some thoughts

Tammy K. 
Rating:
5.0

Customer did not leave a comment.

Dorothea T. 
Rating:
5.0

Quick, dedicated hook up of the trailer.

Michael M. 
Rating:
5.0

Great team at this location!!! Very helpful and friendly. Any future U-Haul moving needs for myself or family/friends we will be definitely headed to Elite Detail. Double thumbs up!!!!

Jasmyn J. 
Rating:
5.0

It look me about 30 minutes to pickup my truck using the online check in and yet I was asked to have the truck back by 3:30 this worked out ok for me but I wondered why my 4 hours didn't start at the time by pick up was complete. . The windows were spotty and the back was not quite broom clean but I didn't mind.

Lenay S. 
Rating:
3.0

I've been told that usually there is a broom in the back of the vehicle for cleanup, I had no such broom and so was charged a cleaning fee of something that I could have done myself in 25 seconds if I simply had the option of a broom available.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Corey C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

A very convenient location in town with a big parking lot. Easy to turn and park the truck. The truck was clean but the window could have used some attention, a bit of bug spatter from the previous user.

bill P. 
Rating:
4.0

I arrived early, but the vehicle was ready, so I was able to start my day.

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
2.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Great place to pick up a rental. Truck was filled up and clean. Dave was great and after hours drop-off was super easy. Would highly recommend.

Jimmy H. 
Rating:
5.0

Customer did not leave a comment.

Demetrio A. 
Rating:
5.0

Before calling a customer to see if a unit has been returned, they should first check with the site to see if it has been returned. Calling a customer to see if something has been returned seems to me to be the wrong thing to do.

Robin A. 
Rating:
5.0

The staff was friendly and eager to please don't know if they could get better

William C. 
Rating:
5.0

Amazing experience Friendly people

Billy jo J. 
Rating:
5.0

Customer did not leave a comment.

JERRY P. 
Rating:
5.0

Customer did not leave a comment.

Adam A. 
Rating:
5.0

None that I can think of

Emma C. 
Rating:
5.0

My overall experience of the location the crew and the lovely associate Dave who helped today was so extremely helpful, kind and professional. As a customer, who is in the position to need to obtain a rental vehicle the situation is always slightly stressful. However, the crew at the Elite Auto Detail, in Grants Pass, Oregon we by far some of the nicest and professional men I had the pleasure of meeting and doing business this afternoon. I would recommend their services or this location to anyone. Thank you.

nicole I. 
Rating:
4.0

Very polite and quick service. Check out and check in was very easy. Thank you

Scot Z. 
Rating:
4.0

Nothing. Very good service.

William T. 
Rating:
5.0

Customer did not leave a comment.

Tiffany A. 
Rating:
5.0

Customer did not leave a comment.

Chynthia D. 
Rating:
5.0

Location super friendly everyone there so nice and helpful. Prices reasonableness

Jessica V. 
Rating:
4.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Ben J. 
Rating:
5.0

Customer did not leave a comment.

erick T. 
Rating:
5.0

Great customer service!

Luke W. 
Rating:
4.0

Smile, actually try to have a conversation.

Scott S. 
Rating:
5.0

Elite Auto Detail were excellent!

Ken B. 
Rating:
5.0

Customer did not leave a comment.

Keyah H. 
Rating:
4.0

Customer did not leave a comment.

sonja A. 
Rating:
5.0

The attendant did a great job making sure to address all my questions. Thanks

John C. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Ed S. 
Rating:
5.0

Customer did not leave a comment.

Ivon B. 
Rating:
5.0

I got cheap and rented the 10 foot unit The next units larger have more headroom We had trouble fitting refrigerator into this smaller unit AND it has no RAMP. Lesson learned!!!

Duane W. 
Rating:
5.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

The agents at this location were very helpful and courteous.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

Dian T. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
2.0

Went to pick up my uhaul at the location I chose, they told me that they didn't have the truck and my rental was scheduled for a pickup across town. I was late and the guy was rude, ended up costing me $14 more than what I was quoted when I made the reservation. They guy at the drop off location was rude also.

STEPHEN K. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
1.0

Poorly marked location and only one open trailer on the lot. Hard to know it was a dealer. Staff was indifferent. Not a good experience. Uhaul can do better!

Carlton H. 
Rating:
2.0

Those guys didn't seem to care one bit about greeting me and discussing the checkin process. I won't be back!

Carlton H. 
Rating:
2.0

Customer did not leave a comment.

CARLTON H. 
Rating:
5.0

Customer did not leave a comment.

Jackie I. 
Rating:
4.0

The ignition switch was difficult as it took some getting used to. Otherwise good experience

Beau S. 
Rating:
5.0

Excellent service. Friendly staff and individual attention is why I choose Elite.

Lorie H. 
Rating:
3.0

I would see it too communicate between employees when you get a phone call stating that you are going to run a few minutes late and that you won't be getting charged of the third day I should have only got charged two days and I'm hoping that that immediately gets fixed other than that it went pretty smooth except my truck did not have a ramp which was a little inconvenient

Michael J. 
No reviews have been submitted for this location.

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