Customer Reviews for Elk Crossing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Elk Crossing

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AMBER L. on

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Customer did not leave a comment.

lynda E. on

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Fast and easy! I really liked the cargo van. Clean and fun to drive! I will definitely be renting again ??

Michele S. on

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Lousy website and terrible check out process

Frank T. on

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Attendant very pleasant and helpful.

Leticia C. on

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Perry S. on

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Crappy little shack for your employees with apparently bad internet service. Hard to do their job. I visited this "office" to setup a truck rental and came away with the understanding that my rental couldn't be guaranteed until the day before we needed. That is crazy! Then, my wife spent time on her own firming it up to which we received a guaranteed reservation. When it came time for me and my son to show up to get the truck, we waited 15 minutes behind two other people (one didn't have a reservation) before we could, what I hoped would be to just get the keys, have to reenter all of our personal information and find out the price was almost double but told I could probably get this cleared up later. This part of the process took another 20 minutes. In the end, we were able to get it cleared up once we returned the truck but the entire process was no way to run a business.

Barbara S. on

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The lady working never acknowledged us when we walked up. Rude manner and very poor attitude. We had used the precheck in online for faster service and the lady continued to lecture us about how that does not work and was a waste of time. She did not speak to us when walking around truck before hand off and then just walked away to help another customer.

serra P. on

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Thank you so much!

Mark J. on

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Jeff R. on

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WADE B. on

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U-Haul’s overall policy for renting the car hauler cost me several hours and made the moving of the vehicle more difficult than it needed to be. Very disappointed you have caved it a bunch of attorneys.

Luke T. on

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John went above and beyond to help us with a vehicle. He even picked us up from the airport! Super nice guy and terrific service.

allison T. on

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Staff not friendly, Uhaul dirty and on empty when i picked up so immediately had to go to the gas station, i filled it up but only ended up using 1/4 tank so i am out like$60- I will rent in The Dalles verse this location in the future.

John B. on

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Paul L. on

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The service rep John was very helpful and responsive. Overall a good experience. The U-Haul app was a little frustrating when I picked-up my rental. I had to fill out several screens of information and upload photos of my DL AND myself. It took 20 minutes to get the key code so I could be on my way.

Patrick A. on

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McKensie B. on

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Well first off I reserved a car transport and online it said to pick up in the dalles or so I when to pick it up and they said that they don’t carry that equipment there and that I was supposed to pick it up in hood river but they closed an hour ago so I called hood river and the guy was still there and nice enough to stick around so I get there and the guy said if I can’t pay with a card to kick rocks but all I had was cash I got that figured out to with help from a friend then after that he asked me where I would like to drop it off at and I told him on sandy blvd in Portland or and he said okay that works so I take a picture of it next day I drop my car off to get worked on then I go to drop off the uhaul in Portland and the guy there said I’m supposed to take it to Tigard and that he won’t except it here unless I pay twice the amount of money I already paid to rent the equipment after the guy from hood river told me I could drop it off there luckily the nice lady that he called said she wasn’t going to make me drive it all the way there but end of story I would not recommend uhaul to anyone at all and I’ll never use it again the most unorganized company ever

TIMOTHY P. on

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Thanks Bill and Abigail for going out of your way to make my 15’ truck rental an easy and economical process. Highly recommended location !

Joshua A. on

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The car hauler had a flat tire I had to point out out to the young man. The truck windshield was covered in bugs. I asked him to please clean the windshield..which he did. Most of the other equipment was not available at this location even though it was reserved online. After all of the waiting around for the tire to get replaced and the windshield to be cleaned I got bump to the back of the line and was told he was going to help the other two customers that arrived after me.....needless to say I was not impressed with that locations customer service. Corporate made it right and gave me a couple extra days. This location was an hour fro where I live not very

CHERYL R. on

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Very quick and helpful. Great drop off place.

Nancy S. on

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Abigail was friendly and professional, made my unexpected renting Uhaul process easy and trouble free. Thank you Abigail it was nice to have met you!

Kim G. on

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James R. on

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I've used this location multiple times and the owner is very helpful. I always enjoy talking with him, but didn't have the chance this time since I dropped off after hours.

Dennis H. on

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Robin E. on

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Mark W. on

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my only regret was that this location is only open from 9 am till noon, makes it hard if you only need a truck a few hours and say can not return it say at 3 pm instead go the next day or leave it parked outside a gate overnight, other than that the guy was very very helpful and knew what he was doing and yes i would rent again if i needed to

Glenn V. on

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KEITH D. on

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Paul C. on

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Justin S. on

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Andrew H. on

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Glenn V. on

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