Customer did not leave a comment.OCIE M.
Customer Reviews for Elle Event Rentals
(U-Haul Neighborhood Dealer)
Pearland, TX 77584
(Inside the SilverLake Business Park)
Services at this Location:
- Mon-Tue: 9 am - 2 pm
- Wed-Fri: 9 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: 8 am - 11 am
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Monica J.
The customer service is excellent.WILLETTA B.
Customer did not leave a comment.DOUGLAS R.
The truck was very messy.ERWIN P.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.CHRISTOPHER JAME D.
They charge me for 58$ for three hours and then they charge me another 174.73 extra and won't answer the phone nowROY H.
Very efficient!MALIKA W.
Well, will be nice if the Truck rides smoother. I felt like the drive was rough & like I felt every bump on the road. Well, this was my 1st time of being in a truck in 20 years so I don't know if trucks are supposed to be rough always of if they can smoother like cars or suvs.CHINONYEREM N.
Customer did not leave a comment.Fabiana P.
Truck I was reserved for was not onsite. Cost me an extra hour I didn't have.Mark D.
Customer did not leave a comment.Stephen J.
Nothing. Great job!Johnny A.
It took us a minute to find the key box. Consider adding its location to the map on the app.Brandon S.
Customer did not leave a comment.Claud R.
The parking for trailers is very difficult to get out of and back into. I ordered packing blankets and was told they were in the trailer. When we got to our destination there were no packing blankets. We were an hour from the rental location so we tried to find some material to protect the furniture from rubbing but when we got to our house it had rubbed on the hutch so now I've got to fix that. When we returned the trailer they were closed so we used the online return and noted that we did not receive the packing pads. We also called the number for the location and spoke to a young man that said we wouldn't get charged but we did. This is the 3rd trailer we've rented this year and by far the worst experience.Jonathan H.
Customer did not leave a comment.Glen B.
The young man did end up eventually cleaning the truck cuz I asked him to it was dirty inside just had to wipe off some things. Now making contact with anyone in that office was very hard. I did Express my disappointment concerning that and the young Personnel was very apologetic concerning it and he handled things fairly I would like to personally thank him again . thank you for your service.Denise D.
The sales agent was amazing and understanding!Jordan J.
Customer did not leave a comment.Monique T.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Omar P.
Excellent experience! I will definitely be going back.Nedra C.
Make sure equipment is cleanKaren B.
Customer did not leave a comment.DEBORAH P.
I chose Truck Share 24/7 to pick up my truck at 6am Saturday. The pickup was a total mess. First I ordered a 20' truck. All my emails and confirmations indicated such. When I logged in to the app to pickup it had an error that I was not authorized to use for pickup. I also noted it had been changed to a 17' truck. I phoned the U-Haul number and it took over 50 minutes before I got an agent to speak with. The agent was able to give the app access and change it back to a 20' truck. So I continued with online pick up. I chatted with the verification agent and noted that there was not furniture dolly and they said the would note that. Yet I was still charged the the dolly. When I got the keys from the lockbox they did not fit the truck. I could call back and wait for another hour but since it was about 7:50am and 10 minutes before the location opened. Now 2 hours after the 6am pickup time I spoke the the person at the location and was able to exchange the keys for the correct truck. So some of the errors were: 1. My account was not allowed for online pickup 2. U-haul support to get my truck took over 50 minutes to answer 3. Truck was changed from 20' to 17' truck without notification. 4. Wrong keys were supplied for the truck I rented. Major FAIL by U-HaulSean M.
Customer did not leave a comment.TIM V.
Vehicle was very cleanLATOYA SHONTEL G.
Elle Event Rentals did a good job under the circumstances. U-haul can improve EVERYTHING for the next customer. Reservation not ready and no communication even though the rental store contacted the main office. During my search for a replacement, the agent who answered the phone didn't provide a solution and was supposed to send an email but didn't. I had to call around myself to find things out. Received trailer at same location a day late - same location so no reservation guarantee. I had the tire fixed myself because I had to get on the road so no tire repair reimbursement. I placed a ticket to have it reviewed and the manager left a message but would not answer a return call and his inbox is full so no voice message possible. No one bothered to resolve my ticket. Anybody can provide a service. Question is how it gets handled when there's an issue. U-haul failed completely in my experience.Gary B.
great guest serviceTYRONE C.
Customer did not leave a comment.Claud R.
Returned vehicle after hours.William T.
Customer did not leave a comment.Melanie P.
The service was prompt, and attendant was very helpful.Matthew W.
The trucks were dirty. I settled for a second truck which had less dog hairs in it. You would think with the Covid-19 they could spruce up the trucks before renting them. I used Clorox wipes to clean the inside when I got homeWinona R.
Customer did not leave a comment.ANTONIO D.
Great customer service, thanks Chris!RAMON R.
Customer did not leave a comment.STEPHEN T.
Customer did not leave a comment.Jorge P.
Customer did not leave a comment.CHINKATA ODOCHI O.
Customer did not leave a comment.LENTHELL DWAYNE S.
Customer did not leave a comment.Don L.
Sign on the door said nobody was at the location to check in the truck. Within 5 minutes of being there, someone walked out to assist with the check in contrary to what the sign said.Cameron P.
Customer Service was phenomenal!Sharon G.
Nice location, clean and well maintained vehicles. My appt. was courteous and prompt.Charlene H.
Not at time, no complaints, keep up da great customer service work, thanks ðŸ™Jerome D.
Customer did not leave a comment.ULPIANO J.
Customer did not leave a comment.Joel P.
Very professional staff and outstanding communication.MATTHEW B.
Customer did not leave a comment.Latoya R.
Customer did not leave a comment.Andrew D.
Customer did not leave a comment.Shelia P.
Customer did not leave a comment.Morris D.
Customer did not leave a comment.GIOVANNI C.
Customer did not leave a comment.Darren H.
I was charged twice for my rental. Very disappointed.UGOCHI A.
At first it was a little confusing on where to go to get the keys due to it being a small sign out front but once I got with a rep inside everything ran smoothly!SYMONE LASHAY C.
I was charged for 25 gallons of fuel after returning the truck with twice as much fuel as I received it with. The utility dolly/furniture movers that I requested were not available at the pick up location. i'm afraid that if I had picked up before business hours as I had planned, that these items would have been part of my contract and I would have had to pay for them. The person at the store changed my contract multiple times between one-way and in town until I was confused with what I was even getting. I drove enough miles that the other plan probably would have been more economical for me ($0.40/mile instead of $0.99/mile). In order to try to made up for not having the requested items ready for pickup, the representative offered to waive charges for the furniture pads, but those were on my contract and I ended up having to pay for them. This experience has definitely made me think twice about using UHaul in the future or recommending you to anyone else.Daniel S.
This is a great location, the process is always quick and easy.TERRENCE K.
Customer did not leave a comment.KIMBERLY L.
Customer did not leave a comment.Ginger V.
More explicit description of location of lock box and vehicle itselfBrian O.
The facility did maintain posted business hours...WILLIAM C.
The entire reservation process with this vendor was a nightmare and I would never use them or recommend them again. The truck was originally booked at an E location and was switched to this location. We booked it for first thing in the morning to try to get an early start. Because we didn't get there till 730 they timed out our reservation and we had to start over because of the physical location the drivers license and credit card would not update properly then they timed us out a second time then the only truck that was visible was a 10 foot truck we called the owners didn't answer any of the numbers that they had listed for them and then we finally got a hold of a regional person who told us that was a 10 foot truck that had to stay in Houston so we had to drive her to college station and back. That was unacceptable we called another U-Haul person that person called every phone number they could for L Reno and no one bothered to answer the phone. I don't understand how someone in this business doesn't have a night or emergency number. We then got a regional U-Haul person on the phone who was amazing and helped us and was able to redo our reservation for the third time and told us that the trucks were hidden in the back of the warehouse so we finally found the truck when we obtain the key the key was the wrong key for the wrong truck so she directed us to another truck which happened to work. In the end the customer service person at U-Haul was amazing however we wasted two hours in the morning and my new college daughter was hysterical crying and my ex-wife was screaming on the phone because the process was such a mess. I would never ever rent from this location or recommend this location again. and I'm gonna wonder if anyone from L rental will ever call and apologize to us.Andrew P.
I requested to have a furniture dolly and a utility dolly in addition to my truck and furniture pad rental. I then received confirmation that my whole order was ready for pickup over 24 hours before pickup. When I arrived I was told that the dollies that I had requested were not available. I was given no heads up and had to go pick up dollies from a different location. I would recommend that other location instead of this oneTrevor H.
The guy I dealt with, was great and friendly too.JOSE A.
No mask onKAVINE J.
Everything was good. Close to home, quick in and out. Good customer service.TERRENCE K.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.TED RILEY B.
Customer did not leave a comment.JOSE E C.
Customer did not leave a comment.RONNIE S.
We booked our reservation and were called the day of being told the equipment wasn't available and we had to drive 40 minutes to pick it up elsewhere. We arrived there to be told the furniture dolly wasn't abaiable and we had to pick it up elsewhere. So after two stops and being 40 minutes out of the way we had our stuff. We were them given Incorrect drop off info and had to make 3 phone calls to get it sorted. This was the most chaotic experience from start to finish.JUSTIN R.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.Clayton G.
Customer did not leave a comment.TACHARRA W.
Customer did not leave a comment.AZANIA S.
Customer did not leave a comment.Jaqueline B.
Customer did not leave a comment.Paul N.
Customer did not leave a comment.Kia J.
Customer did not leave a comment.Grace S.
Customer did not leave a comment.ANN D.
Customer did not leave a comment.Ralph H.
Customer did not leave a comment.Sergio L.
Fine as is.Carolyn H.
Customer did not leave a comment.CHARLES P.
Nothing moreJean F G.
Was hard to find. Just a small note on door about key drop off location. No particular instructionsRalph M.
Customer did not leave a comment.Roberta W.
Customer did not leave a comment.Phong V.
A bigger sign that people can see so they can find the place would be very, very helpful. We were driving around for a while and had to call to find them. Although the person there was very friendly, it seemed to be a 1 person shop so we had to wait a while before they could help us. The best thing I can say about this location was the proximity to my location for drop offCeleste M.
Self return of truck was fast and easy.Justin G.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Yolanda F.
Customer did not leave a comment.Eddie L.