Customer Reviews for Elliott Furniture
(U-Haul Neighborhood Dealer)

205 reviews

712 Lake Land Blvd   Mattoon, IL 61938

(217) 235-9480

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 235-9480

712 Lake Land Blvd
Mattoon, IL 61938

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
3.0

Worst experience ever

Amber P. 
Rating:
5.0

Always prompt friendly service every time I rent.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

ROBIN A. 
Rating:
5.0

Customer did not leave a comment.

Shane W. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
3.0

The owner greated us with respect. Called me by my name. Checked the equipment and did all paperwork in a timely manner. When I asked questions he answered them. This buisness was very clean.

Joanne R. 
Rating:
5.0

Customer did not leave a comment.

CHAD G. 
Rating:
1.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Joni K. 
Rating:
5.0

Friendly, prompt, helpful - would use again!

Heidi M. 
Rating:
5.0

Awesome people and very friendly and helpful!

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Ian W. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Rex very helpful, no hassle

bruce P. 
Rating:
4.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

I forgot to return the dolly when I dropped the truck off in Chicago can I return it to the pick up location in MATTOON Illinois? Thanks

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Tabitha B. 
Rating:
5.0

Customer did not leave a comment.

Bryan J. 
Rating:
4.0

Owner/operator was fantastic. Let us pick up equipment earlier than posted hours and was very helpful in answering our questions.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Chandra T. 
Rating:
3.0

I rented the truck from another place had to drive to this location to pick up. the person doing the paperwork had my id and still could not get it right he had me going on a 4 day trip instead of a 48 hour rental what was supposed to be simple was not. wasted time trying to do a simple task

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Sereno B. 
Rating:
3.0

Some how make sure trucks are returned when needed so the person who has it reserved gets exactly what they reserved. In the end it looks like we were well adjusted for all the trouble

donna W. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Makaela N. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Allen D. 
Rating:
5.0

Very nice and pleasure to pick up truck at this location.

Rick A. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

The staff at Elliott's were very friendly and helpful.

Marta L. 
Rating:
5.0

Customer did not leave a comment.

Brad G. 
Rating:
1.0

I have rented from Uhaul many times and I will not use them again. We filled the Uhaul up with gas less than one mile from the return location as to which I have my receipt. My husband pumped the gas and I even had him put a extra gallon in just to make double sure the gas was correct. I get a call today that says I did not put enough gas in and it will be an additional $23 or else I can come filled it up. I told the gentleman that called that we did fill it up to almost a 1/2 tank as per my contract. He insisted it was not filled up and was rude and laughed at me when I said I have my gas receipt and I know how many miles I drove and there is absolutely no way that it was not filled up to where it should have been. He still continued to be rude and again laughed at me and said I'll put you down for a promisery note for when you rent next and hung up on me. I am still shocked at this. I asked him perhaps the gauge is broke or someone took it out or there is a leak because I know I filled it up and I know how much I put in it. I am just in shock at the lack of professionalism and trying to figure out what happened. He just wanted me to pay or he didn't want to hear about it. If i owed you I would gladly pay you but I do not and I will not pay it. Very sad that you lose a customer over such a small amount of money.

Darren C. 
Rating:
4.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

loretta H. 
Rating:
5.0

Customer did not leave a comment.

alexis M. 
Rating:
5.0

Customer did not leave a comment.

Brad G. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

susan D. 
Rating:
5.0

Customer did not leave a comment.

Angelic C. 
Rating:
5.0

Customer did not leave a comment.

Brad G. 
Rating:
5.0

The guys at Elliott Furniture were very helpful!

Toni T. 
Rating:
5.0

Truck share 24/7 needs to be better user friendly for pickup. Return was simple.

Heath S. 
Rating:
4.0

Customer did not leave a comment.

FRED K. 
Rating:
5.0

Years ago when we rented a U-Haul we were able to actually purchase the moving blankets at the U-Haul location. Evidently that's not done anymore. It'd be nice if U-Haul would allow that again.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

carrie R. 
Rating:
5.0

UHaul experiences are always good. Your tires have good tread and your trucks are well maintained.

Paul G. 
Rating:
5.0

Always friendly service that goes above and beyond every time I use their services.

Lisa H. 
Rating:
3.0

There should be a price break on milage if you are going round trip over 500 miles.

michael D. 
Rating:
5.0

Employee helped disconnect and very friendly

james R. 
Rating:
5.0

Treated great. Very easy transaction! Very nice to work with

keith O. 
Rating:
3.0

I was over charged....

Savanna S. 
Rating:
5.0

I have now used Uhaul to rent 3 trucks and trailers in the last 60 days. By far, Rex (who is a co-owner of Elliott Furniture) is the most helpful, courteous and professional representative I have dealt with at all the Uhaul locations. He went above and beyond to help my wife and I during the very stressful period of moving. Thank you Rex!

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

paula N. 
Rating:
5.0

Liked the use of phone to check in and out the truck

Paula M. 
Rating:
3.0

Considering I had previously checked-in on-line the day before, I cannot understand why it took 30 mins to get my truck from them. It should take less than 5 mins with prior check-in.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

VERNON M. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
3.0

Customer did not leave a comment.

Katherine V. 
Rating:
5.0

Very easy pickup..Great service and friendly..

William H. 
Rating:
5.0

Customer did not leave a comment.

zach S. 
Rating:
5.0

The best!

Douglas M F. 
Rating:
3.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Have truck at location customer needs it.

Edwin E. 
Rating:
5.0

Incredibly friendly and helpful. Pleasant experience

ROY S. 
Rating:
5.0

Rex is great to rent from . This is my " go to" place to rent U Haul equipment.

Brad G. 
Rating:
5.0

Rex and his crew are the best . However my experience with uhaul over the phone and booking agents was awful and out right lied to me and with no promised follow up .

Brad G. 
Rating:
5.0

Customer did not leave a comment.

aubrie M. 
Rating:
5.0

Customer did not leave a comment.

Susan Y. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Friendly service thank you again!

RON S. 
Rating:
3.0

Customer did not leave a comment.

Chad G. 
Rating:
5.0

I've rented may times in the past and this location was by far the easiest to use! Great service!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Brad G. 
Rating:
5.0

Very courteous dealer. Explained everything. Will definitely use your services again.

william K. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

Customer did not leave a comment.

dannie L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Ben E. 
Rating:
5.0

Great customer service.

Connie L. 
Rating:
4.0

Nothing...all was great!

kevin S. 
Rating:
5.0

Courtious service was very much appreciated.

John Z. 
Rating:
5.0

It needed a couple of rubber keepers on the chains and the left tail light was loose.

jason V. 
Rating:
2.0

I had to use a smaller truck because they did not have the proper equipment. I was not notified until the last minute and they did little to help the situation.

JESSICA K. 
Rating:
5.0

Trucks should have cruise control and CD players!

Denise M. 
Rating:
5.0

Customer did not leave a comment.

Meghan O. 
No reviews have been submitted for this location.

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