Nothing , everything was good .
Bradley R
Customer Reviews for Elliott Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They like to add insurance even if you selected no on ur reservation request. 2nd time at this location
Robert SRex with Elliott Furniture provided a smooth UHaul rental experience. Convenient location, and excellent customer service.
Sara ALuckily this place was open because the first place was a joke and I was there forever trying to get a U-Haul and wasted quite a bit of time
Scott Wi ordered the larger size so that it would come with a loading ramp and dolly. i went to pull out the loading ramp and it would not come out, had 3 other people try and it would budge. also there was no dolly located in the truck at all and was under the impression i would have access to one.
whitney fThey were awesome, professional and kind.
MCQUEEN DMake the 2 wheel cart free. It was almost in the way of us loading a couch in the tail end and I did not want to break the seal and pay $7 more. Not fair to put it in the customer's way creating an inconvenience. Otherwise a very good experience.
bruce pWe were a little surprised by the final bill. The vehicle was in good condition and we had no trouble.
Donald HThe U-Haul app. Make it easier to use. It took me over a hour and four different people to get my rental done.
Jenny FOwner is awesome!!! Very helpful and friendly!!! Highly recommend this location. Fast service!!!
Colleen DI just Dropped off and left key in Drop Box as instructed since it was being returned after hours But next business day I received receipt of return ,parking lot was well lit and felt very comfortable returning after hours!!!
lisa HThere were no packing pads, just an empty bag.
Glenn PVery friendly and helpful .
JANE TVery good place to rent from. Quick, easy, friendly.
Merry sAgent was professional and pleasant and friendly and went out of his way to accommodate my needs. Excellent service and quality thank you
MARY aTruck needs new wiper blades and the check engine light was on then went off.
Michael BPlease let customer know that they have to download the app in order to be successful in picking up and returning truck. The website is useless.
NITA RWas very professional and well run location...very pleased
Darren GCannot improve..... went perfect
DIANE WNot a thing. The whole experience was awesome and hassle free!!!! Thank you!
crystal cRex was very pleasant, efficient and helpful.
PAMELA WAll was good. The engine light was on the truck I rented. Other than that, fantastic experience!
LORI DVery helpful. Recommend to others for sure
angela nOwner was super friendly and very helpful...clean pick up location
Colleen DThey were amazing, friendly and gave me pointers on how to save gas. The truck was parked in a easy location to just jump in and go.
Denise SThe truck had hardly no brakes and ran awful
Lisa WWorst experience ever
Amber PAlways prompt friendly service every time I rent.
Lisa HThe owner greated us with respect. Called me by my name. Checked the equipment and did all paperwork in a timely manner. When I asked questions he answered them. This buisness was very clean.
Joanne RFriendly, prompt, helpful - would use again!
Heidi MAwesome people and very friendly and helpful!
Michael HRex very helpful, no hassle
bruce pI forgot to return the dolly when I dropped the truck off in Chicago can I return it to the pick up location in MATTOON Illinois? Thanks
Scott gOwner/operator was fantastic. Let us pick up equipment earlier than posted hours and was very helpful in answering our questions.
Mark JI rented the truck from another place had to drive to this location to pick up. the person doing the paperwork had my id and still could not get it right he had me going on a 4 day trip instead of a 48 hour rental what was supposed to be simple was not. wasted time trying to do a simple task
Jeff SSome how make sure trucks are returned when needed so the person who has it reserved gets exactly what they reserved. In the end it looks like we were well adjusted for all the trouble
donna wVery nice and pleasure to pick up truck at this location.
Rick AThe staff at Elliott's were very friendly and helpful.
Marta LI have rented from Uhaul many times and I will not use them again. We filled the Uhaul up with gas less than one mile from the return location as to which I have my receipt. My husband pumped the gas and I even had him put a extra gallon in just to make double sure the gas was correct. I get a call today that says I did not put enough gas in and it will be an additional $23 or else I can come filled it up. I told the gentleman that called that we did fill it up to almost a 1/2 tank as per my contract. He insisted it was not filled up and was rude and laughed at me when I said I have my gas receipt and I know how many miles I drove and there is absolutely no way that it was not filled up to where it should have been. He still continued to be rude and again laughed at me and said I'll put you down for a promisery note for when you rent next and hung up on me. I am still shocked at this. I asked him perhaps the gauge is broke or someone took it out or there is a leak because I know I filled it up and I know how much I put in it. I am just in shock at the lack of professionalism and trying to figure out what happened. He just wanted me to pay or he didn't want to hear about it. If i owed you I would gladly pay you but I do not and I will not pay it. Very sad that you lose a customer over such a small amount of money.
Darren CThe guys at Elliott Furniture were very helpful!
Toni TTruck share 24/7 needs to be better user friendly for pickup. Return was simple.
Heath S