Customer Reviews for E-Lube
(U-Haul Neighborhood Dealer)

1003 reviews

12431 West Ave   San Antonio, TX 78216
(Just south of Nakoma and West Ave)

(210) 348-8774

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 348-8774

12431 West Ave
San Antonio, TX 78216
(Just south of Nakoma and West Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nola O. 
Rating:
5.0

Customer did not leave a comment.

Alma G. 
Rating:
3.0

I would recommend this location. But I would recommend several other before this one. Very small parking lot. Very difficult to get the truck out of their lot.

Charles O. 
Rating:
4.0

Customer did not leave a comment.

Sylvia E. 
Rating:
5.0

My Uhaul location of choice...excellent service

NED E. 
Rating:
5.0

This location is GREAT and the owners are remarkable. The only issue I have is the UHaul site which is temperamental whether I'm reserving/checking in from my own pc, or in person at the UHaul location.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

Enrique G. 
Rating:
5.0

Customer did not leave a comment.

Catherine Z. 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN S. 
Rating:
5.0

The best U-Haul Location that I have ever rented from. The lady and the shop guys that work there are great!! If I ever need another U-Haul rental truck, I will definitely only go to this location.

Scottie S. 
Rating:
5.0

The owners of this location are remarkable! I consider myself a Client of E-lube / UHaul.

MICHAEL M. 
Rating:
5.0

Great service. Great easy experience. Would use this location again. Everything went smooth.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Wish they can extend drop off hours during the weekend. So far the location wasn't to bad at all for the drop off.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

kris R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Georges E. 
Rating:
1.0

Customer did not leave a comment.

Nathalie T. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Bright accessible parking area

Jim Karlo A. 
Rating:
5.0

Friendly and efficient service.

John C. 
Rating:
4.0

Customer did not leave a comment.

Ana E. 
Rating:
5.0

Customer did not leave a comment.

Mark C. S. 
Rating:
5.0

Customer did not leave a comment.

Arturo C. 
Rating:
5.0

The lady who works there was friendly, very thorough, and very helpful.

Julia L. 
Rating:
4.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

No issues with the drop off I appreciate the drop off after hours it made it much easier for me with work and current COVID-19 issues.

Sylvester O. 
Rating:
4.0

Customer did not leave a comment.

Arlieta M. 
Rating:
4.0

Customer did not leave a comment.

Marc G. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

smooth transaction

xavier S. 
Rating:
5.0

Very helpful and informative, lady at counter was extremely friendly. I've rented here before and there has never been a problem getting a truck in a timely manner. I did have problems with the mobile site and app when returning the truck after hours and had to call to confirm return.

Hoyle H. 
Rating:
3.0

Site was not prepared as app states. Keys were not readily available and using the app to check in did not seem to save any time. Drop off with the app after hours was very simple.

Rene A. 
Rating:
4.0

Customer did not leave a comment.

Jesus M. 
Rating:
5.0

Customer did not leave a comment.

Mohand A. 
Rating:
5.0

Customer did not leave a comment.

Peggy B. 
Rating:
4.0

Customer did not leave a comment.

Clement M. 
Rating:
1.0

The woman who was dealing with customers was very rude both in person and over the phone. Completely unnecessary.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer service was great! Vehicle was excellent

Chantae P. 
Rating:
5.0

They are always very professional. I rent vehicles for my business and they willing to help me when they can.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

PAUL E. 
Rating:
4.0

Customer did not leave a comment.

Roger T. 
Rating:
5.0

Very helpful and friendly staff

Peggy B. 
Rating:
5.0

Dropped Off after hours

Cindy A. 
Rating:
4.0

The lady that helped me was really nice.

John W. 
Rating:
5.0

Movers were great!!

Dawn C. 
Rating:
5.0

Everything was great. Very nice personnel!!

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Herman G. 
Rating:
5.0

The woman that helped me was so professional and amazing customer service!!

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Nigel H. 
Rating:
3.0

The personnel were great, very friendly and efficient with taking care of business. The location is small, but they find a way to make it work. I would go there again.

Darrell A. 
Rating:
1.0

Crappy and such a waste of money.

Andrew R. 
Rating:
5.0

Was a quick and easy process and the staff was friendly.

Salomon R. 
Rating:
5.0

The man helped take off the car hauler and it took him less than 5 minutes. Inspection and check out was fast and I was only there for about 15 minutes. They were apologetic and even said they would not have put me on the road with the equipment they saw I had.

Kathy G. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Location at Nacogdoches is where I had reserved my trailer. There was a long line, after waiting for 30 minutes I finally left and got my trailer at the west avenue location.

Christopher C. 
Rating:
5.0

The employee who checked me in and assisted in gettting me ready for my move was excellent ????. She was very helpful, and extremely knowledgeable, and professional. I was completely pleased with this experience, will definitely use this location again, and have already recommended the location to my friends. Thank you for all you do. You took the stress away, and that is priceless.

LaVona A. 
Rating:
5.0

Over all excellent service

Luis C. 
Rating:
5.0

No improvements needed

Kenneth C. 
Rating:
5.0

Everyone was so nice and the equipment was very well taken care of, would definitely return!

Kevin C. 
Rating:
4.0

U-Haul associates were good but U-Haul Inc. misled me into thinking that total cost would be $20 via quote on-line. I was charged $91 for a van for less than 3 hours. COMPLETE RIP OFF!! 5 x what is was quoted and I would like a partial refund. I all for being fair but NOT being ripped off!!

James M. 
Rating:
5.0

Customer did not leave a comment.

Armin W. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

couple that own location are a good team. fast & efficient.

Matthew K. 
Rating:
5.0

The agent who helped me was very polite, pleasant, and explained everything in a thorough manner.

Andrea Guadalupe D. 
Rating:
5.0

They're very friendly and accommodating and very professional . They go out of their way. They also helped my 88 year old father get his keys out of the locked car after he had given me a ride. They are a God send.

Kimberly B. 
Rating:
5.0

Nothing. It was GREAT!

Daniel Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Richard Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

The system was having issues and didn't accept my card but the customer service was good.

Kimbley Yvette C. 
Rating:
5.0

Customer did not leave a comment.

ANDRES I. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Norma at this location was very helpful and friendly

Karen H. 
Rating:
4.0

Customer did not leave a comment.

Erwin R. 
Rating:
5.0

Lady at front desk was super helpful. She walked me through every step including walking around the vehicle and answering any question I had. Would rent here again thanks to service.

James C. 
Rating:
5.0

Lady who helped us was great

Jenny D. 
Rating:
5.0

Customer did not leave a comment.

JOMO H. 
Rating:
5.0

Customer did not leave a comment.

Edward William J. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA A. 
Rating:
5.0

Nothing, working with these folks was an absolute pleasure. Will definitely use them in the future!

Lucinda Lee S. 
Rating:
5.0

Customer did not leave a comment.

Maged Magdy M. 
Rating:
4.0

Went very smooth, no recommendations for improvement.

Paul E. 
Rating:
2.0

Experience overall w/ Uhaul was terrible! Tried to go to 1 location and reserve a truck. No one would come to the door but they were inside. Spent over 40 minutes on the phone, answered all questions, had to share references since they couldn't upload TDL, etc... Then ... after 40 minutes was told, wait, sorry, we won't have that truck available. Let me call you back. Then they call back, and we go through things again, and supposedly good to go. (By the way, I was calling on Tuesday for a Thursday pickup) Then get a voicemail on Wednesday simply telling me they "Moved" my reservation somewhere else. Couldn't even understand the name of the place I was moved to. Call back ... very frustrated. I get to the new location for pickup Thursday, and they start completely all over, as if I hadn't spent over 40 minutes on the phone previously. Will not recommend Uhaul to anyone at this time.

Kenneth H. 
Rating:
5.0

Thank you for the rental and understanding

Cindy A. 
Rating:
5.0

In the future, try harder at smoothing out the in-person check in process, specifically the paying part, for Norma, the office manager. You all made life terribly stressful for Norma yesterday by not addressing your website and making customers wait up to two hours to check in and that included me. It's a good thing Norma was patient. Don't blame the situation on Covid-19. Fix the website so that people can rent their truck and get on with moving their stuff. Thank you, Scott Simpson.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Estela R. 
Rating:
5.0

The lady was very friendly and helpful and got in and out fast

Frank A. 
Rating:
4.0

When I got a call the day before pickup, ibwas asked if I wanted to pick up before 5pm that day and not have to pay for that extra half day. I politely said no thank you and the representative hung up on me without saying thank you, goodbye, or anything. That was rude. When I picked up the cargo trailer, the employees were very helpful, kind, and quick.

Duane Z. 
Rating:
5.0

Just stay humble an nice !! Thank you Jesus Christ Loves you all.

Tina R. 
Rating:
3.0

It was a bit awkward, since I was set up for a mobile pickup, but the unit assigned to me was blocked in by trailers that had to be moved. Fortunately, the facility was open and there were people there to move them, but it should have been contactless.

Christina H. 
Rating:
4.0

Fast friendly service. Will rent from there again.

Duane Z. 
Rating:
5.0

Customer did not leave a comment.

Meagan D. 
Rating:
5.0

Customer did not leave a comment.

Crystal D. 
Rating:
5.0

Customer did not leave a comment.

Norman K. 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
5.0

Great service by the owners

James S. 
Rating:
3.0

Customer did not leave a comment.

Thomas P. 
No reviews have been submitted for this location.

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