Customer Reviews for Emad Tobacco & Groceries

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Emad Tobacco & Groceries

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terry S. on

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Alina H. on

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Goldsmith C. on

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Anthony R. on

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Tiffany J. on

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This comment isn’t for this location but overall uhaul must provide better over the phone customer service. Even the supervisor was unprofessional over the phone. My past experience makes me no longer want to use uhaul for my moving needs.

Anthony B. on

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Nice equipment very kind people to work with

Joseph C. on

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Robert R. on

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Truck was a "RENT A WRECK". I'm a mover...this truck should not be on the road. Loose steering, tow/haul not working, poor shifting, weak reverse. But very clean on the inside.

Benjamin S. on

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I was originally quoted 162 miles included with the rental when I checked out with the online reservation. When I returned the truck, I was not informed of anything other than "is the gas where you got it and the mileage okay?". I then got an email charging me extra for miles over the rental agreement (~140 total), because the rental only included ~120. I was not pleased.

ROBERT R. on

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Great job!

Emad S. on

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The best customer service ever

Larry N. on

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The best customer service

Calvin S. on

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Nino a really nice guy.

alvin P. on

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Nothing

Ronnie E. on

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The published telephone number associated with this location , they do not answer the telephone. My pickup was scheduled for 7:15 am and I was trying to confirm my reservation was ready because the last time I had a reservation at this location, the trailer was not there / available and I had to go across town to another location. After calling for over an hour, I finally drove to the location. The polite young man behind the counter informs me that that numbers rings to the manager's / owner's home. He then begins to enter my info using his cell phone instead of the notebook on the counter behind him which is still broken reportedly since Jan 2018 as noted by another customer review that encountered the same issue. In using the cell phone, he encountered technical issues that kept kicking him out of the Uhaul system and he has to start registration / rental process over again. This happened three(3) times causing me to wait at least 45 mins. After his 2nd attempt, he called the manager/ owner of the location for assistance. This was frustrating standing there giving him the same info three(3) times. After his 3rd attempt, he said he was sorry for the technical issue, and I should come back later in the evening to process my rental when the manager / owner would be there. Being quite annoyed and upset, I asked for the manager / owner telephone number to report the issue. He apologizes and start the rental process from his location. He has a issue entering my card info. After his 3rd attempt, he asks to speak to the young man behind the counter. They briefly converse in a foreign language and the the young man tells me that I can take the trailer. I get no assistance in hooking up the trailer to my vehicle. I have to do it myself. Whenever I have rented from Uhaul, there has always been an employee that inspected / connected / verified the condition of the equipment before leaving the location but not here.

Hartwig R. on

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It seems a bit cumbersome loading the information in the app but overall a good quick transaction.

Dueward P. on

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Great service ... went beyond to help me out at this location.

Rachel R. on

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Jorn L. on

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joyce L. on

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The gentleman was very friendly and I tried to explain about the gas gauge on the truck stopping at $74 just like it was full.

sharyn D. on

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gregory M. on

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Vendor was very helpful. The site does not appear inviting but the prices and customer service were very good.

Herbie I. on

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Evan B. on

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I had ordered blankets, box dolly and a furniture dolly. When we picked it up none of those items were in the truck. I sent my son back down the next day to get the furniture dolly and he came back with a box dolly and 4 blankets. Which I didn't need anymore. I needed them the night before and I still got charged for the box dolly. My son said the agent wasn't going to charge me for the other items. I haven't even check it that was correct, because I was so pissed about the whole experience.

Qian H. on

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larry S. on

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He was so Friendly and I like this guy

JAMAR T. on

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fay P. on

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I will continue to use U-Haul in the future and recommend my friends do also! Thanks for a job well done!!!

alan A. on

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They failed to give us a refund for the service we never used. Very misleading and deceptive. Please give us the money back.

Josalyn L. on

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Joseph M. on

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Clayton R. on

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Eric J. on

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Uhual trailer had some sticky substance on the entry bottom floor that took me a while to clean before loading up my micofabric sofa set. Other then that I had a good experience.

alison T. on

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Keith C. on

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liljana W. on

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Josalyn L. on

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Friendly and local. Great customer service.

Andrew T. on

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I was charged incorrectly due to confusion about miles vs kilometers. It took me several hours to get that fixed. Besides that, great location. Emad was great and super friendly.

jean Q. on

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One of the guys there doesnt know what he is doing which in my situation my deposit was taken and i was overcharged.

Joshua H. on

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ROXANNE B. on

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I think if this location had more than 1 truck to rent the customer/s would have better choices. This location was very helpful, friendly and understanding with my needs. I plan to rent from them in the future. :)

JAMES U. on

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Thank you so much

thoms G. on

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thy have a good customer service

Gwendolyn J. on

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Very friendly and helpful.

Teresa J. on

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Very easy, convenient and helpful. Great experience.

Dennis S. on

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kevin L. on

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Everything was great!!

GODWIN U. on

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Donna D. on

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-Waited for 30 minutes because the system was down. Had to re enter all of my information even though I had entered all of this online. Staff were helpful but never apologized for the computer issues or the wait time. I understand that computer issues happen, but there was no customer service that acknowledged how long the process was or the fact that I had to give my card information 3 times. It all felt ridiculous and I would not recommend this location. Not related to this location but in general, my entire pick up experience was terrible. I created my reservation one week in advance and opted for an after-hours location, understanding that I would need to have my mobile phone and would walk through the pickup process myself. When I arrived at the location, I was unable to complete check-in. When I called the helpline, the manager assured me I just needed to keep hitting "continue" even though I explained to her this was not an option. We hung up so I could try again and immediately she calls me right back to say that she now sees why I could not complete check-in because the reservation was messed up and they set the truck up for an in town move. This was extremely frustrating since the reservation had been made a week prior, I received 3 confirmation emails and also spoke to someone on the phone the day before to confirm my reservation. It was always clear that my drop off was Washington DC. The manager then tells me there is a location down the road that has a truck but they are closing at 7pm (it is 6:55 at this point) but if we can catch the staff we might be able to get the truck. We race down the road and catch a staff member who is closing up but the computers are already shut down and he cannot help us. I speak on the phone with the manager again and she finds me another location 25 minutes away that is open and has a truck. I drive to this location and see review above. Overall it was extremely frustrating. Why all of the confirmation and calls ahead of time to not get it right? Moving is stressful enough and instead of simply picking up my Uhaul near my house and packing it up, I spent two hours chasing down different Uhaul places and waiting for computers that were down. I understand that things sometimes happen and it is not always perfect. That's fine. But my issue is really that throughout the process no one ever apologized or took the time to explain that this was not the norm or address my frustrations. I work in customer service and just find this unacceptable.

ALLEN S. on

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The guy was very much helpful very friendly and very nice will rent from him again and again. Allen Summers

Michael S. on

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Worker didn’t know how to check trailer in. Not very organized. He did call the owner but no receipt was given to me.. everything worked out but, more training of personnel would be nice.

ISIDRO P. on

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Very very nice vehicle and service. Thanks a lot.

Chelle Y. on

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aggrey D. on

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This laction staff perfect and efficient

ERIKA G. on

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Susanna K. on

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Cole B. on

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Gerald L. on

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Heroina D. on

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No es el lugar sino la dificulta q me dio la conpania para adquirir el producto

kevin S. on

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emmanuel S. on

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The rep made it very pleasant and easy.

Wandy C. on

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James K. on

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Richard B. on

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No one was available to help park or remove the trailer. The cashier's printer or wireless network was not working, so I was not able to get a printed receipt.

Kamillah G. on

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segundo S. on

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He is a very nice guy

Benjamin N. on

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The location is a ways out of town and they site is dated and not very welcoming.

bobby P. on

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He is nice man and friendly

La Verne F. on

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Keep up the good work.

Steve Y. on

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Extremely rude. Didn't understand that we were driving with a road hazard. Not willing to help us take the dolly off the U haul. It was so bad we had to call the police. When returning the U haul, another person was nice, but unable to understand the policy of box buying back. This was a country store that served as a drop off location. I would suggest to U haul to stop having an affiliation with this place.

chieyann M. on

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I never recvd my final bill because the minimum was 20 miles and i was charged for 20 miles but i didn't use 20 miles only 11 so therefore I'm over charged with no receipt stating the refunded difference.

michelle B. on

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Great service.

Nina M. on

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Customer did not leave a comment.

QUANISHA W. on

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Be attentive to customer concerns.

kayerwhit W. on

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Cleaner work environment, more reliable system that does not crash! only one there and took over 1hr 30 minutes to leave. Had to complete the rental over the phone with someone else while standing in the store. Worker also suggested its okay to drive down the road without the trailer brake lights hooked up. I told him thats dangerous and illegal but he still said it should be ok. I told him im not driving off the lot with that trailer without the trailer lights connected. Tried buying a adapter at his store and couldnt even get his machine to process the order. Had to disconnect trailer, drive to walmart snd buy one.

kenneth J. on

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Thank you

Deborah C. on

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Sarah H. on

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the gentleman who helped us was great! backed it back in for us to save us time, helped figure out the cheapest deal for our needs. re: location, it really just depends on where you are and where you're going. it didn't turn out to be the most convenient for me, but that's my fault for not booking sooner! i'd rate location excellent if you live or are moving things nearby.

Jennifer G. on

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Michael R. on

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go to another location

Diane J. on

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Antony H. on

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sharon L. on

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Thank you

orpheus jamane G. on

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michele J. on

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SHARICE R. on

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monique S. on

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alvaro J. on

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Thanke emad is very nice gay

ismael issoufou B. on

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Very nice customer service. . . . .

Clayton R. on

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erik D. on

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Very easy pick up and drop off. The manager was very personable. They were open until 8pm and that was the original reason for picking this location.

NOAH B. on

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pads weren't folded. Made me lug all 48 of them to the truck. Very unhelpful.

LELAND M. on

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CHEVELLE L. on

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Shermon G. on

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Very friendly guy at the counter. He took care of me very quickly and the return was no hassle at all. Good transaction.

Jose R. on

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brittany L. on

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Fast and easy process. Thanks Uhaul for making my move as easy as possible!

THOMAS F. on

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Clayton R. on

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Dan J. on

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