Customer Reviews for Emanuel Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Emanuel Motors

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Steve C. on

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Heather O. on

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The gentleman who helped complete my reservation at Emanuel Motors was very helpful, nice. The process was very quick and easier than expected. Would highly recommend this U-Haul dealer to rent from!

Kimberly L. on

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Smooth rental transaction..truck was very clean and well maintained..would definitely go back and rent from there.

Christopher B. on

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Richard K. on

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We had reservations to pick unit up at Park St. In Palmer MA. We had to drive 30 miles to pick up unit instead of 3! Why couldn't the unit been dropped off at my location instead of 30 miles away. I have been using your service for over 40 years and never had to pick up a unit that was not at the reserved spot. This is very very poor service. Someone blew it!!

Daniel B. on

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Paul L. on

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Jeanne P. on

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Great quick service!

Mercedes M. on

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James M. on

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I had rented from Sun Stores and was jerked around as a change I made was mishandled resulting in my showing up to “no truck”. I was sent to Emanuel Motors who were very helpful and did the best they could but my plans were still interrupted resulting in my paying an extra month for storage. I also received a call from another U-Haul in Belmont st in Worc as I was somehow reserved there as well. Sun Store needs to be closer supervised by U-Haul if they want to maintain a decent reputation

Dusti-Lee P. on

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Jared S. on

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Decent guy that got the job done quickly despite some issues with the U-Haul website.

Susan G. on

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Bill M. on

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Corey C. on

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zakk S. on

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I scheduled the pickup time for Saturday at noon a week in advance with no issues. I wasn't informed until 11:00am Saturday morning that the location closes at noon and to try to get there early if possible. Luckily I had left early in case traffic was bad, but this could have been a problem because I was traveling from over an hour away.

HEIDI G. on

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Theodore Y. on

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Ok- I was very happy with my overall experience, but I have a very important suggestion that would have made my experience flawless! When I arrived to pick up my rental and was in the middle of the process, I was asked to provide a name and number for verification. I gave them my home phone number and my wife’s name. Then they notified me that this didn’t work- but I did not know why until they explained that no one picked up. I thought of course no one picked up, my wife was back in the hotel waiting for me to arrive with the truck. So I gave them her cell phone number- but she didn’t pick up because she wasn’t expecting any calls. Then the person told me they could call my work- but I am self employed- if they called that number they would get me. So now I have eaten up a lot of time that could have been avoided it it had been explained that I needed to have some person sitting by a phone somewhere waiting to get a call from UHaul. In the end I was able to verify my son was on his mobile and they could call him. The phone agent suggested that I could also show them my passport or rental contract!!?? First who travels in the US and brings a passport with them? And if I have set up an electronic pick up- than I don’t have a paper rental agreement! All that they had to do was send me a text or email that said the following. - remember for pick up, you will need to give the UHaul rep the number of a person they can call and speak to live to verify who you are. -or have a copy of your passport - or a printed copy off your rental agreement.

Walter L. on

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Truck was spotless and we'll maintained. Representative made the process easy.

Kevin R. on

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Jeian R. on

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Timothy B. on

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Parking area was very muddy

Chasrles J. on

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Outstanding service. Thankuou Frank for going out of your way and staying late to accommodate me being stuck in traffic. And then waiting for me to go get an adapter for the tow hitch. Many thanks. Charles J

Judith K. on

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Very nice and easy way to get things done.

Parrish G. on

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driving onto the auto transport rig damaged the front air dam and auto lane detection sensor on my Toyota Prius car. The ramps are too steep.

Joseph M. on

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I was charged WAY more than i was supposed to. And I have heard nothing after reporting it about the correction.

Cory B. on

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Stephan A. on

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Brand new truck. Friendly and efficient staff. :)

Alan P. on

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Tell the owner not to leave his "for sale" cars parked in such way that getting out out of customer parking space is nearly impossible.

Joseph A. on

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Elizabeth B. on

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Sinead M. on

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