Customer Reviews for Emanuel Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Emanuel Motors

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Robert R.
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Customer did not leave a comment.

Kevin M.
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donald S.
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All went as hoped and planned. Very easy process and pleasant dealing with Frank. Thank you!

Christopher H.
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Service I received was absolutely incredible and friendly. Great guy. Definitely will be going here for future UHaul needs

Simon S.
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Customer did not leave a comment.

Raymond B.
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Manager is always friendly and willing to help

Ashley L.
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david K.
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I was supposed to pick up the trailer at the Worcester location but instead was sent to Auburn. Personally, I would prefer just going to Auburn and avoiding Worcester altogether.

George L.
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KARIN G.
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Clifford G.
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I had made a reservation at the Dudley MA location a week prior to my move. The day before my move I received notice that they did not have any trucks in the size I had reserved. Calls to the UHaul customer service lines were useless - as were the attitudes of the 2 different people I spoke to. Fortunately for UHaul the Auburn location stepped into help.

Jihad S.
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Amanda G.
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Everything was super convenient and easy!

Tara P.
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Grace M.
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Customer Service was great! Check out was fast & check in was easy & flawless. Thank you for making our move so much easier!

Justin C.
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Vehicle unsafe to drive

Douglas M.
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The reservation was supposed to be at Sun and Sound. U-haul set it up for Emmanuel Motors instead. The confirmation email still said Sun and Sound however. It was not until I panicked and called the number on the listing did I find out that it was for Emmanuel Motors.

Barbara P.
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Robert H.
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Ted U.
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Excellent service and very helpful staff. Thank you.

Steve C.
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Heather O.
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The gentleman who helped complete my reservation at Emanuel Motors was very helpful, nice. The process was very quick and easier than expected. Would highly recommend this U-Haul dealer to rent from!

Kimberly L.
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Smooth rental transaction..truck was very clean and well maintained..would definitely go back and rent from there.

Christopher B.
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Customer did not leave a comment.

Richard K.
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We had reservations to pick unit up at Park St. In Palmer MA. We had to drive 30 miles to pick up unit instead of 3! Why couldn't the unit been dropped off at my location instead of 30 miles away. I have been using your service for over 40 years and never had to pick up a unit that was not at the reserved spot. This is very very poor service. Someone blew it!!

Daniel B.
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Paul L.
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Jeanne P.
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Great quick service!

Mercedes M.
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James M.
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I had rented from Sun Stores and was jerked around as a change I made was mishandled resulting in my showing up to “no truck”. I was sent to Emanuel Motors who were very helpful and did the best they could but my plans were still interrupted resulting in my paying an extra month for storage. I also received a call from another U-Haul in Belmont st in Worc as I was somehow reserved there as well. Sun Store needs to be closer supervised by U-Haul if they want to maintain a decent reputation

Dusti-Lee P.
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Jared S.
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Decent guy that got the job done quickly despite some issues with the U-Haul website.

Susan G.
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Bill M.
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Corey C.
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zakk S.
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I scheduled the pickup time for Saturday at noon a week in advance with no issues. I wasn't informed until 11:00am Saturday morning that the location closes at noon and to try to get there early if possible. Luckily I had left early in case traffic was bad, but this could have been a problem because I was traveling from over an hour away.

HEIDI G.
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Theodore Y.
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Ok- I was very happy with my overall experience, but I have a very important suggestion that would have made my experience flawless! When I arrived to pick up my rental and was in the middle of the process, I was asked to provide a name and number for verification. I gave them my home phone number and my wife's name. Then they notified me that this didn't work- but I did not know why until they explained that no one picked up. I thought of course no one picked up, my wife was back in the hotel waiting for me to arrive with the truck. So I gave them her cell phone number- but she didn't pick up because she wasn't expecting any calls. Then the person told me they could call my work- but I am self employed- if they called that number they would get me. So now I have eaten up a lot of time that could have been avoided it it had been explained that I needed to have some person sitting by a phone somewhere waiting to get a call from UHaul. In the end I was able to verify my son was on his mobile and they could call him. The phone agent suggested that I could also show them my passport or rental contract!!?? First who travels in the US and brings a passport with them? And if I have set up an electronic pick up- than I don't have a paper rental agreement! All that they had to do was send me a text or email that said the following. - remember for pick up, you will need to give the UHaul rep the number of a person they can call and speak to live to verify who you are. -or have a copy of your passport - or a printed copy off your rental agreement.

Walter L.
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Truck was spotless and we'll maintained. Representative made the process easy.

Kevin R.
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Jeian R.
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Timothy B.
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Parking area was very muddy

Chasrles J.
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Outstanding service. Thankuou Frank for going out of your way and staying late to accommodate me being stuck in traffic. And then waiting for me to go get an adapter for the tow hitch. Many thanks. Charles J

Judith K.
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Very nice and easy way to get things done.

Parrish G.
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driving onto the auto transport rig damaged the front air dam and auto lane detection sensor on my Toyota Prius car. The ramps are too steep.

Joseph M.
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I was charged WAY more than i was supposed to. And I have heard nothing after reporting it about the correction.

Cory B.
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Stephan A.
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Brand new truck. Friendly and efficient staff. :)

Alan P.
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Tell the owner not to leave his "for sale" cars parked in such way that getting out out of customer parking space is nearly impossible.

Joseph A.
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Elizabeth B.
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Sinead M.
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alan H.
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salvatore L.
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MISAEL D.
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Frank is a phenomenal person to deal with. He simply goes above and beyond to make sure you are set to accomplish what you want to do.

chantele C.
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Carl F.
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Frank worked with me when I had to make a schedule change. He kept in contact with me and his other customers to be sure everyone was accommodated.

Franklin R.
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Dawn H.
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Stephen H.
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anthony G.
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vehicle was unusually clean and well maintained, impressed with overall experience from pickup through return. will be sure to rent truck from this location again soon

Thomas C.
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Gary K.
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Great experience. The truck was clean and ready to go. No problems.

Scott M.
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David B.
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We went to Emanuel because the UHaul center in Worcester didn't have the truck we had reserved in advance. This is the second time the UHaul center in Worcester didn't have the trailer we had reserved, at least this time they offered an alternate site in Uxbridge (not super convenient), the first time they simply told us it sucks to be you. We found a trailer at Emanuel's and they were super nice and helpful. This is the second time we have rented a trailer through Emanuel's, we will definitely never use the Worcester UHaul again.

Richard C.
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Service Representative was friendly and helpful. I would use this location again.

stephen A.
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Customer did not leave a comment.

John M.
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Owner Frank was great. Made this experience effortless and pleasant.

Olof O.
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TIM D.
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Bradley P.
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The guy was nice. Pickup was easy and fast

sandra H.
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Tatiana L.
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Dylan H.
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ronald P.
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The shop and trailer were filthy both inside and out. We had to sweep the broken glass from inside the trailer. Proprietor had trouble getting his printer to work which was necessary for the rental contract. He did hook up the trailer for us.

John D.
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Customer did not leave a comment.

THOMAS B.
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Quick and easy to sign for the truck and get on my way. Completely professional!

BRANDON M.
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Rocco A.
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George F.
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Mathew M.
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No reviews have been submitted for this location.

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