Customer did not leave a comment.MICHAEL V.
Customer Reviews for Empire Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly people.very accommodating.TOMMY W.
The truck was not clean when we picked it up, and all of our items were in boxes. When we turned it in, they charged us $25 for a clean up fee. That is not ok. We have rented trucks from Uhaul before, and this hasn't happened.CHAD B.
Customer did not leave a comment.Alex W.
Customer did not leave a comment.KERRY Y.
Customer did not leave a comment.Michele S.
Nothing. Customer service was great!RODGER A.
Customer did not leave a comment.yamila Q.
Customer did not leave a comment.John N.
Great customer service! Whitney did an amazing job. She deserves a raise.JESUS V.
All was great. We were confused a little on the way to return the truck especially by using the app. Overall the truck saves us time and money on our move. Thank you.BRIAN S.
A great place.Donna T. | Overall Experience
When setting up an after hours pickup make sure that the process can be explained to the customer so that the customers does not need to call the customer service department to complete the pickup process.Thomas W.
Great customer service, would recommend this location to friends.JAMES L.
Empire Storage was an excellent value for us to temporarily store our items while moving out of one house and into an apartment before moving into a new house. Everyone working there was friendly and helpful, and the climate controlled storage was nice and clean! Thank you all for being so helpful!Matt L. | Overall Experience
Customer did not leave a comment.Brandon W.
Customer did not leave a comment.Brian C.
Customer service was great and she went above and beyond to assist with the rental.STEVEN B.
These ladies at this location know their stuff! They are very helpful, friendly, and knowledgeable about all things Uhaul! I'll recommend them to all my friendsSHERINE W.
Friendly and efficient!CYNTHIA H.
Customer did not leave a comment.Amy H.
The office staff at this storage unit is the most friendly and helpful people I have ever met in my out of state moving experience. They make you feel like family. Great convenient location and very clean !. I moved in late night hours and the facility is extremely well lit . Easy access from I 35 hwy and great drive through circle lot if you have a huge rig! . Thank you Empire Storage!Deborah L. | Overall Experience
Customer did not leave a comment.Julie R.
Great people who were willing to go the extra mile. Will ne using them again in 2 months.SHANE D.
Customer did not leave a comment.MARK J.
The staff was very helpful and easy to deal with.RUSTY R.
Customer did not leave a comment.Donald M.
Service was Excellent, unit was ready and drop off was super easy!!Doyle H.
Good experience, nice follow ups, I would recommend. Truck was in very nice condition.Eric B.
Customer did not leave a comment.GIORLINETTE B.
If you bring your truck back only an hour past your scheduled time but it's been less than 24 hrs, the customer shouldn't be charged another whole day. Miscommunication cost me.Michael E.
Customer did not leave a comment.SUSANNE E.
Customer did not leave a comment.Joshua S.
Had some challenges with the fees due to booking online but the issue was quickly resolved.MONIQUE H.
We reported leaks to this location. You can't fix an issue if you don't know about it. So now you knowRandy S.
The two young ladies made my first experience renting anything easy and were both very helpful. I was already frustrated having to rent a car hauler last min because car was broke out of town, they were very professional and informative. checking the trailer in was quick, efficient and allowed me to finish my lunch break plus get back to work on time. Will return to this location again when we move. Great job ladies!LEIGH E.
Customer did not leave a comment.BERNADETTE D.
I have rented from Uhaul many times. This time was the worst experience ever. reserved a trailer at a locaiton in my city and you reserved it for another location 20 minute drive from me. I canceled it and you still booked it there. Then when I got there to pick it up your system was down and extremely slow. The folks told me you were testing a new system. How about you making sure a beta system is operable before you use on customers. Then the folks told me they dont' get a dime from Uhaul for renting your products out. I will use Penske from now on.John D.
Customer did not leave a comment.Margaret B.
Customer did not leave a comment.Darlene A.
Outstanding customer service. We moved our son from Fort Wirth to El Paso and they made the whole process easy.JAMES S.
Whitney was so kind and helpful! Moving day is stressful enough as it is already but she went above and beyond to get us set up with everything we needed. She is the best and I would recommend this location to anyone needing to rent a uhaul in burlesonJennifer S.
Hollie went over and beyond her serviceRichard C.
Service was good the lady was great. She helped me out. I love this place. Wilk be using them from here on out. Whitney was a great person to me and my son. Thank you.01966580 A.
Not a thingWENDELL O.
The girl in office was so nice. Equipment was great.MARGARET M.
Friendly staff too.DALE W.
Very helpful and professional. Would definitely recommend and use again if needed!!Durenda C.
Great help getting a novice to back up a trailer. These folks are really helpful and the place is beautiful and so clean!Sandra W.
Customer did not leave a comment.JOSHUA B. | Overall Experience
Great place to store your belongings and the staff is super friendly!BROOK S. | Overall Experience
Great people, well maintained storage units, fair pricing. Highly recommend.KEVIN B. | Overall Experience
Customer did not leave a comment.Jeremiah W.
Customer did not leave a comment.AMANDA C.
Great place for storage! We felt comfortable storing all our items here. A great experience,KIM G. | Overall Experience
Customer did not leave a comment.LEE M.
The woman who assisted me was extremely helpful - sorry do not remember her name - thank you for the rental & God bless youSTEVEN H.
This storage was a wonderful place even the staff were wonderful and very helpful.I would recommend this place to any oneMARIA C. | Overall Experience
Want thanks everyone at empire storage best price compared to all the other guys, when you find a good friendly business that you know and trust that is what everyone wants. The staff is very friendly and they treat you like part of the family. So tell all you friends stop by Empire Storagemike S.
This was a quick and simple transaction. No improvement needed in my opinion.THOMAS P.
Always friendly and accommodating!KENNETH E. | Overall Experience
Customer did not leave a comment.KENNA C.
Customer did not leave a comment.DENISE MICHELE M.
Customer did not leave a comment.DENISE MICHELE M.
Superb customer service, thank you!victor R.
Customer did not leave a comment.JASON H. | Overall Experience
Staff were very welcoming, informative, helpfulLori C.
Customer did not leave a comment.Johanna G.
Great servicevincent R.
Customer did not leave a comment.Paul H.
The customer service was awesome! Very very friendly, helpful and greeted is with a smile!!!Horace A.
It was a good experienceTRUITT G.
Customer did not leave a comment.River B.
Customer did not leave a comment.CYNTHIA H.
Customer did not leave a comment.Kevin N.
Customer did not leave a comment.David M.
Customer did not leave a comment.johnny K.
Customer did not leave a comment.Stuart W.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.JIMMY EDWARD D.
Customer did not leave a comment.Stuart W.
The staff there is extremely friendly and helpful!! I use them for my business and I highly recommend them. ThanksVinny C.
The lady checked in was very friendly and very Christian I was very happy with the experienceDavid C.
Customer did not leave a comment.kenith S.
It was a great experience. I was able to leave the truck after hours to not interrupt my schedule the next day.. Staff was courteous and knowledgeable..Melissa A.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Lauren R.
Very friendly staffJeff H.
Return instructions were not clear. Therefore I was charged an additional fee for the return. When I complained I was told that it was UHAUL's method, "we are a storage business."Johnny G.
Nothing, Empire Storage is a great place, professional staff very pleasant, price is the best in town. I definitely use them again in the future. Sincerely, Mikemike S.
First of all I did not have access to the U-Haul right away like I should have based off of mobile check in. I had to wait 30 minutes for someone to call me with why it was not working. The inside of my U-Haul was dirty. I was charged over $60 more than what I was told my bill would be. Overall I am not happy with my experience or with the price I paid for the day usage of a U-Haul vehicle.Shyanne O.
Customer did not leave a comment.Mark C.
Excellent transactionClinton C.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.WALTER S.
Customer did not leave a comment.Neil M.
I spoke with three different staff members at this location and they were all friendly and helpful. I felt very comfortable with their level of care and attentiveness to my needs. Thank you! We will be renting from you again when we have need.Joanna L.
She was very pleasant and helpful.Robert R.
Customer did not leave a comment.Cinthya T.
Customer did not leave a comment.Jessica M.
Best the customer service I ever had great people to work withMichael S.
Customer did not leave a comment.Scott G.
The mobile pick up was not working for me so I went inside. The person at the desk checked me out and was having a hard time getting things to work. After the transaction I remembered I needed a dolly, staff said that she would have to redo the whole transaction and it would be difficult. I told her never mind. The truck was DIRTY and she said they weren't cleaning the trucks because of covid. She put the wrong return location despite me telling her several times! When I returned the truck the staff was AMAZING! He said that they should have cleaned it, she could have easily added a dolly and also easily changed the return location. Extremely disappointed in pickup location!Randy A.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.AMANDA H.
We used the same two u-haul places the last time we moved stuff. So comfortable using these two!aaron R.
The Manager on site was very friendly and helpful. I really enjoyed the experience and would def come back again!Eric C.