Customer Reviews for Entreposage Domestique St-Sacrement

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Entreposage Domestique St-Sacrement

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Bernard R. on

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The truck was not very clean, a lot of mud on the floor, at the back And the front! The online process to take the truck on the day of the rent was over complicated and very slow. It's advertised as easier than talking to someone, but it was actually very complicated and confusing. We had to retake the photos more than once, and the verification was very slow.

Smain B. on

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Charles-Etienne R. on

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Votre systeme de réservation est plus que déficient. Ne ferais plus affaire avec votre compagnie.

Jean Guy F. on

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French is official language in Quebec province.

Mario C. on

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Customer did not leave a comment.

Catherine B. on

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It was very complicated To take the vehicule by the website only. There are big improvement To do on this plateform.

Stacey B. on

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Service was quick, friendly and convenient.

Dan C. on

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Customer did not leave a comment.

Sarah-Ève G. on

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The website take-out was a disaster. The website is difficult to use and was down 4 times, so we lost 30 mins of our location, waited 20 mins on the phone to talk to someone and spoke to 4 different people. Could be easier

Jean-Charles W. on

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Top service! Thanx

Andre B. on

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Excellent service! Merci!

Laurence P. on

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MIRIAM G. on

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Personnel très accueillant ! Merci !

Sylvain A. on

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Il a fait le travail à 100 %. Il a attaché la remorques, il est allé chercher les caoutchoucs manquant. La remorque est impeccable.

Léa Marie D. on

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ALAIN D. on

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I Will never book Alain wirh the online app Long and a lot of bugs.... And the guy at the counter told me that he can help me because i book online..you are alone.. Worst online expérience in my life

Andre G. on

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Marie Claude M. on

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Mauvais odeur ds petite van. Intérieur pas propre Commis très accueillant et gentil

Nicholas D. on

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The truck was all beat up. The owner was friendly and the truck easy to access.

Benoît P. on

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Lise L. on

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Un sondage en anglais?????????? Il nous aurait fallu un treuil (winch) pour soulever la remorque pour la fixer mais aucune n'était disponible. une remorque fermée de 12 pieds, c'est un peu lourd La raison pour laquelle j'utilise vos services est la possibilité de réserver à un endroit et de rendre l'équipement à destination

Joannie D. on

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pierre g. on

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Bernard C. on

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Personnel extrêmement sympathique.

Moez S. on

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All nice

Serge C. on

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Nicolas R. on

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The App doesn’t work at all for the self pickup. It took me 1h to get the truck.

alberto b. on

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good costomer service ! for MR Alain . thank you next time !

Yan B. on

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Yvan C. on

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Stephane F. on

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Line H. on

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Denis V. on

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Nothing to ask for more, I was very satisfied whit this rental. Thank you for everything.

pierre b. on

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Simon D. on

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Serge M. on

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Jules S. on

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Paul G. on

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Steve H. on

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frederique l. on

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Je recommanderais l'établissement où j'ai récupéré le camion, mais non l'équipement. Aucun des camion U Haul ne possède de pneus d'hiver... ce qui est aberrant considérant que nous avons 6 mois de neige par année et qu'on exige la pose de pneus d'hiver sur les automobiles de tout citoyen québécois. Cela a entraîné des complications de mon côté et j'ai dû remettre ma journée de déménagement à un autre jour. En plus, U Haul ne permettait même pas de rembourser la location et ce, même si j'ai retourné l'équipement après 20 min. Il s'agit de désinformation auprès du client et d'une énorme lacune en ce qui a trait à la sécurité. J'informerai les gens de mon entourage qui envisagent déménager durant ces 6 mois de l'année de chercher une autre compagnie plus responsable.

sissi P. on

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michel c. on

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Jaouad K. on

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Les pneus ne sont pas conçus pour les hivers canadiens. malgré il y avait pas de neige, et je suis tout le temps dans la ville. j' étais bloqué 4 fois.Pas le moindre plaisir de demander à des amis de pousser le camion, lors de la dernière blockage j'ai demandé l'aide de 4 personnes et pendant plus que une heure pour la faire déplacer. finalement j'ai décidé de la remettre avant que je finis mon déménagement. c'était Vendredi soir, il y a personnes.

Guillaume C. on

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Geneviève S. on

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The tires are not made for canadian winters. I got stocked many times in places where there was just a little snow. Had no fun asking friends to push the truck or to climb in the box in order to be able to move. All the rest was fine- the picking up, the staff, etc.

Derek L. on

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MaryEve M. on

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Elizabeth T. on

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With the cold, it was difficult to open the box for the key's.

Zied Z. on

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Philippe V. on

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The app would not upload my picture so I had to wait for the personnel to be at the rental pick up location to get keys for the truck. Please fix it as the app mentions that you can do a pick up alone 24/7.

Jean Pierre R. on

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Application fonctionnait mal Ne pas demander les options deux fois (réservation et prise de possession Le site internet ne me permettait pas de ne pas prendre l’assurance alors que je ne l’avais pas prise lors de l’an reservation. Frustrant

daniel h. on

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The tire were not griping at all, I had to be pushed in a flat parking and it was very slippery on the road

SErge H. on

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Très bon service

Maxime S. on

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The truck I rented was damaged in the inside and was not very clean.

Michele M. on

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Carl L. on

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Jeremy C. on

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Mario L. on

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Très satisfaits de la personne qui nous a loué le véhicule.

Isabelle D. on

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I used the 24/7 service - very impressed by its convenience & it's ease of use!

Alain Flamand S. on

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Veronik L. on

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dominic S. on

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Rendre les espaces de parking plus clair. Mettre le numéro d'un centre de taxi pas loin.

Kim B. on

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Avoir un meilleur service au bureau sur la rue St-Sacrement. J'ai téléphoné le bureau sur la rue Henri-Bourassa à Québec et le monsieur qui travailait là était EXCELLENT. Vous avez besoin de plus d'employés comme lui.

Noémie L. on

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La prise de possession de mon véhicule à été compliqué, j'avais des difficultés avec l'application et le site web. Une fois que tout s'est mis à fonctionner, c'était bien!

Daniel P. on

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Comme nous sommes en hiver je comprends que c'est plus difficile de garder les véhicules propre, mais avec un véhicule assez sale il est plus difficile de vérifier l'état du véhicule ( bosse ou rayure) avant de partir . A part cela tout est ok.

Mohamed mehdi B. on

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Odile B. on

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Andre L. on

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Thibault R. on

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Très mauvais service, propriétaire très désagréable. Pas de pneus d'hiver sur le camion pendant une tempête, impossible de ne rendre à destination car le camion ne pouvais pas monter dans Québec. Je déconseille Uhaul a tout le monde durant l'hiver, très dangereux. On est pas en Floride ici!!

Dominic A. on

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Simon-Philippe A. on

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french service maybe a little bit easier too for the customer

Francisco P. on

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The U-Haul app was not working properly and it was a little frustrating for me ... I did not understand what was happening ... the registration process was long before I could take the key. Fortunately I was able to talk to a nice lady from Arizona who helped me and was very patient with me... I don’t speak English often

DAVE L. on

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Marc b. on

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Jocelyn P. on

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Marc D. on

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VINCENT H. on

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Joël B. on

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Pour remettre le véhicule, à la fin de la location, ne serait-ce pas plus équitable pour tous les locateurs de prendre possession du véhicule plein d'essence et de devoir le remettre plein aussi ? J'ai toujours trouvé qu'on perdait au change d'essayer de viser le 3/4 d'un réservoir aussi immense que celui d'un camion. Par erreur, il est facile de dépasser la quantité d'essence que nous avons personnellement consommé.

Sebastien D. on

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Rachid F. on

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Nelson R. on

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There was no personnel.

Denis V. on

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Sebastien S. on

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Bobby S. on

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Stephane B. on

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Patricia N. on

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Personnel sympathique et courtois. Explications précises du fonctionnement de l'entreprise. Très bon service. Cliente satisfaite.

Rejean F. on

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John M. on

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Laurent H. on

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Steps for the pick up online could be simplified. The workflow is not cleared as well. I was asked to enter my driver license manually and I could not select the state/province since it was all located in USA and I am in Canada even if my geolocation was activated. I clicked on backward to the previous step, clIcked on the next one again and I came across a different step. The fact that we depend on the quality of the mobile network and battery capacity, it would great to have someone working for U-HAUL to assist somebody who is struggling during the process.

Jean S. on

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Customer did not leave a comment.

OLIVIER D. on

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Very good customer service, people there are so friendly.

Marc V. on

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Danielle B. on

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Francois L. on

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more renting locations in quebec city

Gheorghe L. on

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Ajuster les lins pour que ouvre en francais. Le upload des photo fonctionne male. Il serait très souhaitable de remplir les détails permis de conduire et autre avant de se rendre sur place pour réduire le temps de traitement.

hicham a. on

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TRANSPORT B. on

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Jean-Philippe S. on

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????

Pierre F. on

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Tout était correct pour moi

Stéphane S. on

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Customer did not leave a comment.