Customer Reviews for Entrepot Godepo
(U-Haul Neighborhood Dealer)

Rating:

4.0

You need to change the mobile app because it's laggy as hell. I couldn't finish the instructions on the app so I had to call someone. You also should tell clients to park the truck at the following street because there's no parking area at the adress.

Rating:

1.0

The uhaul app wasn't working. Had to call multiple phone numbers to finally reach an agent that helped us getting the truck. Process was long and hectic, we spent 1hr under the rain. Parking lot is totally dark with huge water puddles.

Rating:

3.0

Le retour du camion n'était pas aussi simple que nous nous en attendions puisque la plateforme n'arrivait pas à changer adéquatement même avec du data internet. Autrement, c'était bien.

Rating:

1.0

It would be helpful to indicate the location of the garage. You gave the address of the building and in the dark it was difficult to find the garage itself which was a block away.

Rating:

1.0

Pas de pneus d'hiver sur le véhicule, ce qui est contraire à la loi québécoie et met en danger la vie des passagers et des autres. Je n'ai jamais pu me rendre à destination (Richmond) car il a neigé la veille et j'avais une petit côte à monter. Pas une montagne, non, juste une côte. C'est franchement enrageant d'apprendre de la bouche de la commis sur place que vous vous en foutez complètement. J'ai loué à plusieurs reprises chez vous et je ne le ferai plus jamais. Les autres compagnies de location respectent la loi et prennent soin de leurs clients. No winter tires on the vehicle, which is against Quebec law and endangers the lives of passengers and others. I was never able to get to my destination (Richmond) because it snowed the day before and I had a little hill to climb. Not a mountain, no, just a hill. It's frankly infuriating to learn from the mouth of the clerk on site that you don't care at all. I have rented from you several times and will never do so again. Other rental companies follow the law and take care of their customers.

Rating:

2.0

The guy who handled my reservation slow, dull and was stopping the procedures often to look at instagram stories right on the desk (he wasn't even hiding it). The truck was filthy and half empty. BUT, the price was good and I had everything that I needed (blankets, truck and dolly) so in the end, all is well. Tons of room for improvement though.

Rating:

2.0

Clignotant gauche ne fonctionnait pas Poignée intérieure du coffre cassée Impossible de savoir combien de litres d'essence à remettre donc beaucoup trop remis (quand même plus efficace de louer un vehicule plein pour remettre de l'essence, sensation de se faire avoir car les clients en mettent plus) Application non fonctionnelle (retour hors heured d'ouverture)

Rating:

5.0

Excellent service, personnel très à l'écoute (contrairement aux commentaires que j'ai pu lire). Je recommande fortement cette agence.

Rating:

5.0

Fix the app. By God. Fix it.

Rating:

3.0

The location charged me $100 after I returned the van for cleaning, but I was not informed that that would happen, and I do not believe I caused $100 dollars worth of cleaning to be necessary for the van. I emailed the contact that they provided with me receipt asking what the justification of this charge was, and they never answered.

Rating:

3.0

Normally functioning vehicle 💪, extremely laid back and purgatory-adjacent in person customer support (due to the fact the office was inside a storage unit facility) which due to my personal love of liminal spaces was entertaining and terrifying at the same time. 5/5 rating. Would have been better if I wasn’t hungover.

Rating:

3.0

I went to pick up my truck and it was stuck in the parking lot. Nobody offered to help, we asked for salt and a shovel which they did provide. I get the impression most locations are like this, they allow u-haul rentals, but that is not their main business. Overall I got my truck unstuck, transported what I needed and it all worked out. I would rent again from both u-haul and this location as it is convenient and the price was reasonable.

Rating:

5.0

Amazing service 🤩🤩🤩🤩🤩🤩

Rating:

3.0

The app is so baaaad. It works... But only just. Each page takes so long to load, uploading pictures is slow, sometimes pages just don't load up. And what's the point of having an app sign-in if I still have to go inside and show my drivers license to get the key??

Rating:

4.0

Make this review accessible, to change the language for french speakers( this is Quebec) first! Secondly, understand that this u Haul location is in Montreal, and that there is winter in Canada. I would not recommend Uhaul in the winter as, the vehicule was not appropriate for the snow. How can you not leave a shovel and a wind shield scratcher in a vehicule in Montreal??!?!? The car got stuck in snow, and we had to take off the snow with a shovel we had to bring ourselves!! How terrible, sad and horrific experience we had on that sunday, while there was a snow storm!

Rating:

3.0

To improve the experience: Allow international driving license with your digital check in (not in person) and to have a custoner service solutions driven

Rating:

1.0

I am sorry to say that I had a terrible experience with Uhaul / GoDepo 202 Saint Zotique, Montreal QC Both service desk people I dealt with were rude, useless, lazy and didn’t care whatsoever. - I called in Uhaul Godepo for my reservation and asked for a ramp on the booked truck (didn’t matter the length) I was assigned a 10 feet cube with that one request, a loading ramp. When I got there the person told me 10 feet cube trucks don’t have ramps. We had to change the reservation. - The person at the desk did not want to make another reservation and I had to argue my case while other customers were waiting. - Because of a previous reservation under my personal phone number I called with for this new reservation, the booking was automatically assigned to “my account” (drivers licence, credit card, email address and phone number). The reservation was for work purposes and I was not the person driving or paying; no one asked my female coworker for a credit card or a drivers licence when she picked up the van. THIS IS DANGEROUS ! Anyone could have made a reservation with my phone and put it under my personal information, credit card included ! Or, I could have found anyone’s phone in the street and made a reservation ! - Again I had to argue my case and the person at the desk exhaled loudly every 10 seconds telling me he wouldn’t cancel and re-do the reservation for me. Because I was on a time constraint I had to accept the reservation with all my personal information and call the Uhaul call center to try and change things to my work’s credit card, the correct drivers licence and insurances. The level of unprofessionalism and carelessness the two employees I dealt with showed is insane. They clearly do not want to work there. They won’t help you with anything. Barely told us where to get the van we could find. My company rents dozen la of Uhaul trucks a month. We will never book anything with you anymore. Thank you. Frederic hb 902 329 8281

Rating:

2.0

Personnel plus occupé à utiliser son téléphone que de donner les bonnes informations au client. Véhicule d’aspect correct sur l’extérieur mais très mal entretenu d’un point de vu mécanique: - camion qui part vers la droite - freins voilés qui fait trembler fortement le véhicule à chaque freinage. C’est la première fois que je loue un véhicule chez vous et c’est la première fois que je ressent un manque de sécurité à l’utilisation d’un véhicule loué. Je passe sur l’odeur et l’état de propreté intérieur du camion qui montre aussi votre talent à vous occuper correctement de vos équipements…

Rating:

5.0

Ger Snow Tires on the Van. I wasted 1/8 of a tank of gas getting out of the parking lot. Thank goodness I had two friends with me who were able to dig the van out of the snow. Beside that everything was great.

Rating:

2.0

Make sure moving equipment reserved is actually available at the pickup location. Clear ice and snow off trucks.

Rating:

2.0

Entrepôt sans éclairage avec les heures d'ouvertures les plus contraignantes et une propreté qui laisse à désirer.

Rating:

3.0

J'ai faite alentour de 35 km au lieu de 80km de kilomètres quand je vais être remboursé ?

Rating:

3.0

The van I rented was extremely dirty. There was litter left inside. I will never rent at this location. Plus this location didn't tell me they close at 4pm on Sunday. They never told me about the key box which was located on the other side. I had to figure it out myself since my rental was until 5pm.

Rating:

3.0

1) I had booked 15 days in advance a trolley and it was not available when I came to pick up the van !!!???? The employee found that perfectly normal, no apologies. 2) the fact that trucks are not fully filled up with gasoline when we pick up the van is very confusing and in fact you just count on your clients to fill it up a little bit more than when we take the van. That is close to illegal.

Rating:

3.0

We were not able to use the U-Haul Truck Share 24/7 option. It was a fuss to use and we had to go to the counter... When we brought back the truck and left the key, the reservation was still marked ongoing in our profile hours later. Really not a good user experience. Use the real person at the counter if you go there!

Rating:

5.0

Facilité de prise en charge de l'équipement et de retour, coût compétitif, conduite bien.

Rating:

5.0

Bad expérience sorry! I.canceled everything thank you to the employée for his calm and great patience

Rating:

2.0

Aucun professionnalisme de la part du jeune réceptionniste malheureusement. La communication était mauvaise et on a eu le bare minimum de renseignements. Le camion que j'avais réservé n'était plus disponible en arrivant. On m'a proposé un plus grand camion au prix de celui que j'avais réservé initialement mais j'ai été facturé le prix du grand camion. Le camion fonctionnait bien et était relativement propre.

Rating:

2.0

Charged me gas with no reason

Rating:

3.0

Besoin la bonne adresse.. et indiquer lieu de stationnement au départ du voyage… les indication sur application Apple n étais pas précise. Portait à confusion. Donc importance au départ d avoir la bonne adresse. Surtout pour entrepôt rue st zorique.

Rating:

3.0

Arrived at location and was told they don't accept vehicles as large as mine, but relented when I showed my contract. Please contact me about my complaint file #4454850 which I filed via chat two weeks ago with additional details. I was told I'd be contacted within 3 business days... chris_p_brooks@hotmail.com or 902-616-1002

Rating:

3.0

The fact that the truck was available and that I eventually got into it was the only reason why I rated this experience average. I was picking up after hours, so I had no one to physically help me find the truck. When I got to a location, I was walking around for almost a half hour doing all the crap to actually find the truck and get into it. Once I got in, I understand that there are picture verifications to do and all that, but damn, the process to get in was a real pain. There should be a warning for people who are picking up the truck after hours that things are going to take a long time, and that they should do the identity verification before they actually get to the truck. I had the hardest time finding someone who was available to a 2nd ID verification for me at the time I picked up. anyway, it wasn't the best experience, and I was super stressed by the time I got to driving the truck because even though I allotted for more time, I was still late for the meeting I needed to get to.

Rating:

5.0

Cannot find fault with service or rental. U-haul is my go-to rental company for sure. Thanks.

Rating:

1.0

Canceled my furniture dolly few ours before my reservation which made my moving way more harder than expected! Even they charged me for the equipment that I never received. I called U haul for assistance as well but they didn’t provide any solution! Horrible experience

Rating:

4.0

Easy truck return, no hassle, altough indications on where to park it beforehand would have been nice

Rating:

3.0

Location is perfect and the transaction was quick and easy.

Rating:

4.0

Mal placé

Rating:

2.0

The parking lot is hard to find. And when we find it, we have to go around the Block because it's the opposite way of a one-way street from 202 St-Zotique. It would be a lot easier if the address for the drop-off was on the L'Esplanade street, where the lot is

Rating:

5.0

The person that talked to us was extremely helpful and knowledgeable. Great experience overall

Rating:

1.0

Van came with a dead battery. Called the day of, they were if little to no assistance. Called the next day to make sure they removed the overtime charge, since we wasted 2 hours waiting for roadside assistance. They never picked up.

Rating:

5.0

Amazing customer service from William, loved his energy and his helpfulness

Rating:

3.0

Le stationnement aurait besoin d'en entretien. Il était difficile de trouver un endroit de stationnement dans avoir à débarquer dans un trou d'eau.

Rating:

5.0

Perfect

Rating:

1.0

My reservation was cancelled last minute I appreciate the help I received from the receptionist who was able to replace my reservation at the same place

Rating:

1.0

I am very disappointed with u-haul! They provided me with a truck where the turning lights were not working! I almost got 2 big accidents because people could not see where and when I was taking the exists and turning. I had to do many more extra km, because I wasn’t capable to take the exist in the highway, the people could not see my intentions. Moreover, because of that I got stopped by the police. Thanks to them I realized that the lights were not working and fortunately, they did not give me a ticket. Vert stressful and dangereuse situation. In return I got nothing!!! Not even a reimbursement of the tones of km extra I had to do because of that issue. Very very very disappointed! Waiting for someone in u-haul to call me!

Rating:

5.0

Great staff, easily accessible, never a hassle.

Rating:

2.0

Items missing in the truck despite my order, web application for self-check-in is a disaster with time delay / systematic and repetitive errors…

Rating:

5.0

Of course the vacuum had not been passed on the mats on the driver and passenger sides. It had not been dusted as well. But the service was good and the truck took us to and back safely. Thank you.

Rating:

1.0

Very unhappy. Employee was not very helpful. Truck was not clean at all; there was dirt, tree branches, rocks, and a mostly eaten pizza crust in the truck…When I started the truck, I couldn’t access the mileage for the check in process because of a warning about low tire pressure, and when I want to ask the employee for help, they disappeared. I called three times as well, no answer. Employee also gave me the wrong instructions for the check out process. If I hadn’t rented a truck before, I would have actually listened to his instructions and been categorically screwed.

Rating:

4.0

Provide information that the office address is not the parking address.

Rating:

5.0

Je suis satisfaite en tout point du service reçu de U-Haul et le ferai savoir dans mon entourage. Louise Cazes

Rating:

3.0

The customer service was not great. The employee at the counter did not seem to understand our questions about the pricing system of the gaz and we ended up getting overcharged for fuel, even though I explained that it was below the 7/8 of the tank at the start of our location. Paying 15$ for gaz for 9km doesn't seem right and it would have been avoidable with someone who listened properly at the counter.

Rating:

2.0

The on line process is not effective. It takes 30 minutes to complete. It would have been nice to inform me that a passeport or the phone number of a friend are asked. The van was empty. I was not even sure I could make it to the gas station. It is innaceptable. Over all with the inscription process and the gas, I have paid 1 hour for nothing..

Rating:

3.0

The drop off application doesnt work so I need to try during 45min before to decide to leave the vehicule in the parking and the Keys in the dropkeys with a message . No call back.

Rating:

5.0

All customer service st this location was excellent!

Rating:

1.0

Very bad experience. It was not possible to pick up the truck in time, and the truck was rescheduled without notice. The tires were low when we drove it ans before we left. U-Haul in general is a bad company and I would never recommend it to anyone. Too bad there is not enough competition for the price cause there would have some change then in the company for sure.

Rating:

1.0

Un meilleur service client une meilleure organisation un camion sans trou dans le toit puis a peu prêt tous le reste… rien ne c’est correctement passé.

Rating:

1.0

Worst exeperience yet with u-haul! Would never recommand

Rating:

4.0

.

Rating:

5.0

An excellent experience all around!

Rating:

4.0

Très bon entreposage avec un bon service client ! J'aurais préféré des heures d'ouverture plus souples ,mais en dehors de ça, c'est A1

Rating:

5.0

Tout était parfait hormis la facturation du mois complet alors que j’ai retiré mes affaires du storage et fermé le contrat en milieu de mois. Un remboursement pour les 15 jours payés et non utilisés serait juste et très apprécié! Merci!

Rating:

5.0

Super clean, professional, and accomodating facility. Drop off port at the back was convenient and the elevator/cart system was straightforward. Definitely recommend.

Rating:

5.0

Service courtois. Impossible de rejoindre par téléphone. On tombe toujours sur une boîte vocale. Les messages ne sont pas toujours retournés. Sinon, super site d’entreposage par sa facilité d’accès.

Rating:

5.0

William est la meilleure personne au monde que tu veux qui soit en charge de tes biens.

Rating:

5.0

It would be good if the storage was accessible 24/7.

Rating:

5.0

J’ai fait affaire avec William qui est professionnel, sympathique et efficace. Toujours très bien reçue et aidée. Les horaires d’accès pourraient être un peu plus étendus car il est plus difficile d’accéder au loading dock le matin, avec les camions des autres entreprises présentes dans le building, qui chargent du matériel. Les entrepôts sont fonctionnels et sécuritaires. Le système Informatique des facturations connaît des ratés, et les factures ne s’envoyant pas toujours systématiquement, mais ce n’est pas bien grave. On les demande à William et ils nous les renvoie. Je recommande GoDepo.

Rating:

5.0

Very well managed. William was extremely helpful in showing the different storage units that were available and explaining which would work best for my situation. He was also flexible when I was moving out. Greatly appreciate the pleasant experience!