Customer Reviews for Epic Auto
(U-Haul Neighborhood Dealer)

Rating:

5.0

My data was slow on my phone and I did not receive the notification to take photos before leaving the location. That should be a link within the app, like in a curbside pick-up prompt. I had walked inside location to receive assistance and missed it. Great online check in though!! Loved the ease!

Rating:

4.0

Staff very friendly and helpful.

Rating:

5.0

Have used them before always a pleasure

Rating:

1.0

Owe you for what?! 27$ for what I paid 57$

Rating:

5.0

After having the worst experience ever with Uhaul on line booking, I called epic auto on the morning that my truck was not available at first requested location then was not ready at the actual location.. I got a truck!! Epic Auto was amazing. Uhaul Never had a rep contact me the day before to tell me where to get my truck the next day, then on the day I have people waiting to help us move, I get told the truck is at another location but that truck was not there!!!!! The scheduling lady with uhaul told me that trucks are never really guaranteed and that I knew that when I put in my reservation weeks in advance, but they did drop the ball not calling me the day before. I called the uhaul place I originally requested the day before at 4:40 to tell them no one called me to confirm before 5 pm, which she stated well it’s only 4:40! That was at 401 W Marshall in Longview, Tx. And that she didn’t have a truck for me that it would be at 24 outdoor in Longview at noon the next day. I requested 8 am. I call 24 outdoor which he told me my truck was not there the previous people hadn’t brought it back yet. By this time I’m furious, I have no truck and people are waiting. Thank thank thank u to epic auto for helping me!!!!!

Rating:

5.0

Great customer service!!! Highly recommend them.