Customer Reviews for Erbs Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Erbs Ace Hardware

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Lily D. on

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Roger D. on

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David B. on

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DIANA L. on

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Cannot think of anything

Jacob N. on

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I rented truck had no ramp and my mileage was not 65 miles over I think your odometers are faulty it was maybe 35 at the most .and you kept my whole deposit .the truck was dirty inside my son has pics .

Carl A. on

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Friendly, caring and fast!

Tim G. on

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We rented a 4x8 enclosed trailer. They did not ask where we were dropping it off and we ended up having to pay triple cause they set us up for local but we transported a couch to our home. Very upset.

Travis N. on

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Jim P. on

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Great no issues. Customer service all the way! thank you

Jim P. on

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keep up the great service! Very nice smooth move for us. Customer service was the best and will definately refer Uhaul! Your company made it that way. Even offered us a $40 rebate to return the trailer at this location. Here is the address to mail the rebate 39406 Silva Ln , Lenore, ID 83541. Thanks again! Brenda Phelps

Sandy D. on

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Chris J. on

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Make sure the equipment doesnt leak! And the latches to the roll down gate properly locks.

David B. on

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Trailer was not swept out

Karen D. on

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Good, helpful, friendly staff. Keep them!

Benjamin L. on

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What a ripoff! Your Uhaul “pickup” experience will probably be fine! Just wait till you try to drop it off at another Uhaul location. Good luck people! Good luck! You are on your own. If you like to spend extra money on gas, travel back where to where you’ve already been, and talk to several disconnected individuals (many of whom have little, less than poor, or very poor customer service skills, then go right ahead! Rent a Uhaul. They will charge you double. Trust me. Uhaul pretty much ruined our vacation to northern Idaho, although the equipment was good, the people, and new policy SUCK!!! So much for a good rental. Not going back. Never again. We are looking for a trailer of our own.

Andrew P. on

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Jeffrey Z. on

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Rhonda K. on

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Bryan H. on

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Jason N. on

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There is a sign in front that says return equipment here, but when I went inside to let someone know I was returning equipment I was told to drive around to the rear of the building (maybe because it was a tow dolly and not a powered vehicle?)

Jeanette T. on

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Trying to do online check in was a pain. I had to call the 800 number because it kept having issues trying to check the truck back in

Alicia F. on

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The staff went above and beyond to make sure we were taken care of.

Bruce C. on

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Clay C. on

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Marlon P. on

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Phyllis R. on

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The Agent was great!!

Seth S. on

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The cab was dirty and smelled like cigarettes. The gas gauge was lower that the place stated it was.

Walter E. on

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Dawn M. on

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I will not be renting a uhal anytime soon. That was a scary experience the steering had so much play in it you should probably have someone check into that. The light didnt work in the back of the truck so I had to unload in the dark.

David B. on

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Flat tire on the trailor. Desk persons comment was why didn’t you check it

Mike O. on

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It would be nice to be open when the store is open on Saturday morning vs. 10:00 am but certainly not a dealbreaker. The trailer worked great and we returned it the same day, later that evening. Good experience overall.

Wendy D. on

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Connie B. on

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The Lewiston location were great to work with. I had rented my trailer in Clarkston I missed my pickup time and got there 10 minutes before closing to find the office closed. It was on a Saturday and had plans to move on Sunday. I called the U haul scheduler and she changed my reservation to Lewiston. I was very relived. Thank you