Customer Reviews for Escondido Rentals & Mini Storage
(U-Haul Neighborhood Dealer)

1,653 reviews

120 E Lincoln Av Unit B   Escondido, CA 92025
(Lincoln Rd and Broadway)

(760) 705-9580

Location Hours

  • Mon-Thur: 7 am - 3 pm
  • Fri-Sat: 7 am - 5 pm
  • Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(760) 705-9580

120 E Lincoln Av Unit B
Escondido, CA 92025
(Lincoln Rd and Broadway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 3 pm
  • Fri-Sat: 7 am - 5 pm
  • Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

OLIVIA R. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

We had an excellent experience at this uhaul! We've been to larger locations and the service was not great, we found this authorized dealer and we had a better experience than actual uhaul stores. We didn't get the guy's name but he was funny, honest, reliable and made our experience better! We definitely will be coming back to this specific location rather than any other uhaul's we have visited in the past!

DANIEL D. 
Rating:
5.0

The attendant was very nice, polite and she made me feel very comfortable.

Marlene L. 
Rating:
5.0

Good servicio

RUBEN N. 
Rating:
5.0

No complaints and no recommendations for improvement. Called the place prior to arrival. Rep was professional and gave me all the needed info. On pick up, everything was ready and process was smooth. Of all the uhaul locations nearby, ill ve coming back to this on each time.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Good service

ORONTES T. 
Rating:
4.0

Friendly manager

Bharat Z. 
Rating:
5.0

Excellent service. Anthony was super excellent.

GHEE L. 
Rating:
5.0

It's so refreshing to have a person so focused on giving us a terrific customer experience with a sense of humor. It was absolutely seamless and easy and we will return again a few months when we move out of state!

AMY P. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

RALPH H. 
Rating:
5.0

Customer did not leave a comment.

RANDY F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Great service !!

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

LUDWIG D. 
Rating:
5.0

Keep doing what you're doing! It was an excellent experience all around.

Sara K. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

SHANNA M. 
Rating:
5.0

The guy at the counter was friendly and nice.

Nora K. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

EDWARD B. 
Rating:
2.0

It was such a disaster getting a rental for what I asked. Every time I had to call uhaul to fix it because no one at the location could help

STEPHEN W. 
Rating:
5.0

My only issue is that the published opened time is wrong. I expected to pick up the truck at 7am, not 8am

LARRY C. 
Rating:
4.0

Customer did not leave a comment.

CURTIS L. 
Rating:
5.0

It's clear that the man working this place is a master at his job. Very professional, polite and to the point. Although a dolly wasn't available , ( not the gentleman's fault) everything else from picking up and returning truck was very easy and efficient. 10/10 would recommend. Thank you so much sir!

OSCAR F. 
Rating:
5.0

I have picked up and dropped off vehicles at this location and have always been treated well. I would recommend this location to anybody.

BERNARD B. 
Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
4.0

The Manager was really helpful and went above an d beyond to assist with my checkout and check in (which was supposed to be hands free but the app was a complete fail on both Friday and Saturday. Super professional, polite, knowledgeable, and worked quickly around problems/issues created by the uhaul app. Excellent for the Manager the location is a bit older and not well stocked. Above Average rating is because of excellent manager.

Samantha S. 
Rating:
1.0

Customer did not leave a comment.

CARL J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DEAN S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DEAN S. 
Rating:
5.0

Anthony at the Lincoln/Broadway location was GREAT as a customer moving, nervous he made me feel very comfortable 😊

RAMON T. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

I won't go any where else

SUZZANN D. 
Rating:
5.0

Great Customer Service - Recommend this location over all in Escondido.

Jose G. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
1.0

Scammed me on gas usage. I returned it a notch over what I took it out they claim it was 9 gallons short. I only drove 26 miles. I kept the fuel economy in the green zone the whole time. Even if I hadn't put any gas in (which I did) you really trying to tell me it gets 3 miles a gallon?!?!?

Fred R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Overall good just needed battery check. It's in last leg

MATTHEW K. 
Rating:
4.0

Customer did not leave a comment.

GARRETT G. 
Rating:
1.0

Im disputing the gas service charge. Please remove that. I received the U-Haul with lower fuel than was stated by U-Haul. I sent the pictures when I picked up the U-Haul. I also returned it with more gas.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

MISTY N. 
Rating:
2.0

The uhaul customer service sent us here last minute after they were closed. The location itself was easy to find and the drop off process was simple enough but terrible service from uhaul customer service.

Enrique M. 
Rating:
5.0

Everything was great

Bonnie R. 
Rating:
5.0

They get you in and out quickly. I rent a truck about once a month from business. Good location.

RANDY F. 
Rating:
4.0

Customer did not leave a comment.

JOHN RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN V. 
Rating:
5.0

Camille and Anthony are suberb in their customer service. I recommend it totally over the nearby U-Haul location.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

BRYAN H. 
Rating:
4.0

Very friendly and great customer service

TRACIE F. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Have a reservation.

BRADLEY R. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

I didn't catch the gentleman's name who checked me in and hooked up the trailer, but he was amazing!!! The original location for pickup didn't have my reserved trailer on hand so I was redirected to this location. He was more than accommodating and had me hooked up and on my way in 15 minutes. He was professional and courteous and made sure I had everything I needed before I left.

MICHAEL H. 
Rating:
5.0

The location and Anthony were awesome. The uHaul reservation system screwed me and I had to drive much farther away than what was scheduled as my pick up location. When I arrived at the Ramona location, the store owner said that he had no knowledge that I had an appointment and even when I showed him my email FROM uHaul with my confirmation of the appointment, there was nothing he could do for me. So when I ended up with an enclosed trailer, it was a smaller size and required me to make 2 trips to move my daughter rather than one trip I had planned. This resulted in me having to spend $80 more in fuel than I had planned and was a serious inconvenience. On a positive, I'm thankful that uHaul did have a trailer for me to rent. Much easier than having to buy and register a new trailer.

JOSEPH K. 
Rating:
5.0

Very friendly and nice staff!!

IVAN W. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
3.0

Customer did not leave a comment.

DAWNTRESE P. 
Rating:
4.0

Close and convenient to my new home.

Jennifer J. 
Rating:
4.0

add some sort of waiting area

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

LINDSAY R. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

I had two wait for 45 minutes to pick up my vehicle because the office was under staffed. The guy that helped me was very nice and friendly but the long wait did end up affecting my plans for the day.

Jennifer O. 
Rating:
5.0

Great service

Adrian Z. 
Rating:
4.0

Uhaul also changed the drop off point in Escondido - this change was fine, marginally less convenient

MICHAEL S. 
Rating:
5.0

Owner was super helpful and friendly, will always try and rent from this particular uhaul while in the area.

IAN K. 
Rating:
5.0

Customer did not leave a comment.

RANDY F. 
Rating:
1.0

Customer did not leave a comment.

DONNA L. 
Rating:
1.0

The message below is what I sent to uhaul customer service on June 14th, and I did not receive a response: Me and my husband experienced horrible customer service at this location today - Monday, June 14th, 2021. My husband walked into this location around 9:13am. The gentleman at the counter was already helping another customer. There was more flirting with the customer then getting her reservation completed. Around 9:25am I came in with my husband, was not acknowledged by the uhaul representative but instead was told by the customer ahead of us that I could “look around the store because she would be awhile”. We were there for 45 minutes total. I had done the check in online to avoid the wait as uhaul's website advises. Your uhaul representative still requested my husband's license and a card to charge. He told me the only thing I made online today was a reservation, I told him I had made my reservation yesterday and did the actual check in today online. He told me that wasn't an online option, that it's only for reservations. I told him either him or uhaul's website is misinformed then. I had also ordered supplies online and he did not have some of my order in stock at his store, so I had to pay the difference for the more expensive wrap. I told him I could not understand how the website would allow me to order supplies that were not in stock and his response is that “they thought I was picking up at the main location in Escondido”. I had no idea I couldn't get my supplies at the same location as where we were getting our trailer. No apology for this inconvenience or for our wait time in the store, or having to provide the same information I already provided at check-in and had a confirmation for. The icing on the cake was that as we were leaving out the door the uhaul associate told the man behind us “sorry for the wait”. We were there a total of 45 minutes, the person behind me was there possibly 10 minutes. He received a warmer greeting in a shorter span of time than I did during our whole time there. We are longtime customers of uhaul and rent frequently from you guys, to encounter so many mishaps is so unfortunate. I will write a review for the store as well on Yelp and Google, but I wanted to inform uhaul that I felt like less of a customer than the other customers in the store. Thank you, Mea

Vincent D. 
Rating:
3.0

Gentleman at facility was great and definitely needs HELP with operations...

GERALD K. 
Rating:
5.0

Really outstanding customer service.

Rosalynn C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

yolanda W. 
Rating:
4.0

Customer did not leave a comment.

Estevan H. 
Rating:
3.0

Customer did not leave a comment.

COLE H. 
Rating:
5.0

Customer service was excellent. He was very nice and made it very easy. Online was great too. This is the second time I use this location because of the customer service

MARICRUZ G. 
Rating:
5.0

Customer did not leave a comment.

JOEL D. 
Rating:
1.0

Have equipment ready Nd avaable . Better customer service . Rental equipment should b available. We had to go to a store 2x to buy hitch and a wrench. More manpower needed.

derek W. 
Rating:
5.0

Customer did not leave a comment.

ZOE S. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS G. 
Rating:
5.0

Customer did not leave a comment.

PARKER G. 
Rating:
5.0

All was just fine!

Thomas F. 
Rating:
5.0

The front desk clerk was extremely friendly and knowledgeable. She made my life super easy with her recommendations and the process to rent the Uhaul was the easiest thing ever I was out of there in less than 5 minutes. I will definitely recommend to all my family and friends, and will definitely come back next time I move.

GRECIA E. 
Rating:
5.0

Service was excellent. Don't change a thing.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

PETERDUNG T. 
Rating:
5.0

I found this location to be very well maintained also to see and have the actual owner helping me out was top notch

Raymond D. 
Rating:
5.0

Super nice staff!

BRANDY D. 
Rating:
5.0

I see the same guy every time I rent at this location and he is awesome. Friendly, efficient and competent!

MARK R. 
Rating:
4.0

Customer did not leave a comment.

KIM H. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top