Customer Reviews for Essex Agway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Essex Agway

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Carl W. on

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I have a credit card that offers insurance coverage for rental cars so I declined the $11.00 for insurance from U-Haul Van. The clerk was good and made it clear that it might not cover for a Van rental. Neither of us knew for sure and I did not have time to call my card company and find out. I would propose that while it would probably lose you some money from insurance payments, it would be good for consumers if you had some idea which cards definitely offered benefits that made the insurance you offer unnecessary. Thanks, Carl

ANTHONY S. on

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Ron H. on

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Will J. on

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Jose g. on

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Great customer service

Max T. on

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I reserved a truck online and the next day got a text confirmation of a different location and time. I called uhaul and was told that was the closest that could be done to my choice. I then confirmed my reservation with the pick up location and again got an email confirmation with a different truck and time. I called uhaul again and was told they could change the truck size but not the time. I agreed. I arrived at the location at the time I was given and was told they didn't have my truck and would have to drive to a different location for pickup. I ended up getting the truck I had originally reserved at the location I had originally requested but was several hours late for my moving which cost me more in moving help. The online system and persons answering calls for uhaul gave out incorrect info multiple times. It was disorganized and frustrating.

Edward A. on

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Kevin M. on

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Friendly, attentive and the van was top shelf. The location is ideal.

Kristen V. on

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I’m embarrassed to say I cannot remember the names of the incredible ladies that assisted us today. They were so helpful and managed to put a smile on our faces both before and after our freezing moving adventure. It was so heartwarming to have such great customer service during a stressful time. Kudos to you, ladies!!

marsha s. on

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Jessica B. on

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Michael S. on

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Rented a U-Haul truck here and dealt with the owner upon rental pick-up. Had the rental until 3pm the following day. I rented the truck, brought it back early and had a rental for duniture pads as well. I drove the truck all the way back and forgot to put two of the furniture pads inside and left them at my house which was 30 minutes away. I decided I would call the following day to let them know and had a woman answer the phone who said the truck was already checked in and I was charged for the pads. I explained the situation and told her that I do have the rental until 3pm and understood I brought it back early and should have the ability to return the rented pads with no cost as long as they got returned by the end of the rental period. I brought the furniture pads back to the store and dealt with the Agway owner again who acted as if he didn't remember who I was yet quoted a comment and questioned a comment I said the previous day which obviously shows he remembered me. He said he couldn't do the return and I'd have to call the district manager. Not only did he stand there and argue over business practice he must also have a case of small man syndrome as he rather talk than listen and his attitude went from 0-60 in no time. He had full capability to process a return after talking with uhaul customer service as well as the rental truck we picked up had a wiper that was missing. Didn't realize this until driving down the snow covered road and went to use the wipers from road spray coming from traffic ahead and the wiper failed to work and caused us to experience dangerous driving conditions. The previous rental we had from the same Agway within a week apart had the furniture pads lock out tag broken and to avoid a charge I had to go into the store to inform them that they didn't check the truck in properly otherwise I would have incurred a charge for the opened furniture pads option which didn't have a break away tag. What could have been done differently- --Trucks could be checked in properly and the owner could be better with customer service. -- The owner instead so arguing with me in the store about correct business practices could have simply issued the refund of $10 and listened rather than trying to speak over me. - The owner could have went ahead and took care of (me) the customer....and the fact he wouldn't take care of a $10 furniture pad return makes me question larger purchases that I would make in his store. - I would advise potential rental customers and store customers to be cautious when dealing with the owner who is a liar and acts like he has no idea what your talking about. He could have simply called me prior to processing the uhaul check in to verify everything but decided not to. I will not be bringing any business back to this store and will advise the hundreds of people I come in contact with everyday at my job not to as well.

Edward D. on

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steve h. on

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Carol S. on

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I arrived at 5:50pm to a location that closes at 6 - and in a snow-storm situation. I did not get the name of the amazing lady who dropped everything to make sure I got the right truck - she adivsed me, then walked outside to show me the one she recommended. I bought the insurance because she sold it very well. She MADE my experience. I walked wanting a cargo van and ended up with a 15' ramp truck because of her great attention to what we needed (a way to ttransport a snowblower; ramp def needed).

Bonnie S. on

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Truck was easy to drive.

ROGER W. on

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Gina S. on

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Everyone was helpful

Tri N. on

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chris c. on

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I felt.it was a little bit pricey but I'm happy with what i got. It ended up being like 160 bucks a day im reality with gas and insurance.

Michael D. on

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Excellent,easy experience. Ford Transit was an excellent vehicle. Staff was friendly and helpful.

Clyde R. on

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Kizelle P. on

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Sybil B. on

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paul m. on

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Mark M. on

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JIM B. on

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A TRUE PLEASURE WHEN EVER I NEED TRANSPORT EQUIPMENT. THX JIM

Gary P. on

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Penelope H. on

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Renae B. on

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Staff was very friendly & the mobile check in process was extremely easy :)

BRYAN H. on

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Service was very slow and location was unorganized. My truck leaked water...badly. My mattress, several boxes of clothing, and various pieces of furniture were soaked.

ines b. on

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I reserved an open trailer to pick up at Essex Agway in Williston, VT to use on the day after my moving day. I got a call from UHaul just a day or two before the day I had the reservations saying that the trailer I reserved wasn't actually being held for me and that the closest one available was in Swanton VT, 40 miles away! I couldn't ask the person helping me to go that far and I thought that was outrageous. It meant that we had to upgrade to a more expensive rental and that doesn't seem fair. Why call it a reservation if it's not actually being reserved for you?

shawn g. on

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Erica from traffic was a real pain. I can’t believe the hopes I had to jump through from Erica trying to keep me from renting a 20 footer. I felt like a complete asshole and because of Erica delaying me i had 4 guys I paid to do nothing for over an extra hour to get the truck. And then I had to finish loading it my self in the rain since the crew I hired could stay the extra time I lost in the beginning. Never uhall again. Thanks for messing up our move Erica from traffic.

Miriam E. on

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Everyone was friendly and helpful

J. ERIC L. on

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The Sunday morning associate was busy w/ Agway customers and didn't have time at that moment of the day to check a few rental trucks in.

DHAN P. on

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Mun S. on

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Eric A. on

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Online reservations was where the problem occurred. The Essex Agway location was great, but the UHaul online part was terrible.

John G. on

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The gentleman who checked us in was very nice and efficient. This saved us a trip clear into Burlington, VT for a UHaul.

Joseph C. on

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Stephen B. on

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My rental was on 10/27/18. I prepaid $5.00 for pads and $5.00 for a dolly. Neither of those items were on the truck. I tried to get a refund at the rental place in Williston, Vt and they told me I had to call the uhau 800 number for that refund. I tried and was on hold for 10 minutes and still no response. I need to have my charges credited for the $10.00 by end of business on Thur. 11/1/18

JUSTIN D Q. on

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This is a mobile pick-up/drop-off location. It was easy to use.

Bernard L. on

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Why was I charged 81 dollars. Yet they took 95 dollars off my card. Ripped me off for 14 dollars

Kyle J. on

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Despite a problem that was not the owners fault, it was made up in full with great customer service.

Stephen S. on

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Marvin S. on

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Gary R. on

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The attendants were very helpful and attentive to the details of the rental procedure.

DHAN P. on

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Chris B. on

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Amanda P. on

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This review is not based on Essex Agway.

TIm T. on

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Donald H. on

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Gregory B. on

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Meaghan M. on

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I reserved a uhaul online and the location never received the reservation but we got 2 confirmation emails. The associated didn't know how to use the software and it took 30 mins to sort it out. We got lucky and they had an extra truck. I got a call later form a separate location that I didn't know saying we had a reservation, when I call them back they were already closed (I called back within 10 mins of them calling me). The lack of communication between uhaul and the store locations made this experience terrible especially when we had a tight deadline and we reserved well far in advance to meet it. We will not be using this service in the future. The truck needed a serious re-alignment, the steering wheel was about 45 degrees off from being straight with the wheels. It was clean tho, I'll give them that.

Victoria I. on

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Some confusion with printing my receipt at home office, wasn't easy to know how to set it so I'd get the entire image of the receipt. Truck ran well! the iPhone process was ok after I found my password. Maybe remind folks to remember their passwords , I don't know, this tech stuff is stressful to me. Truck was fine and accessible for online service. Although I submitted my license three times. Bit frustrating.

DEBORAH B. on

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George S. on

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david f. on

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I couldn't believe how they nickle and dime customers, I have rented hundreds of vehicles, over past 30 years, and never known anyone add a few 1/10 of mile to make a few more cents. Vehicle out was 520.8, I accepted 520 So surprised they added the 8/10 @ $0.99/mile. I guess 'renter beware' at desperate measures UHaul will go to to make a few more cents.

Ken F. on

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Marc C. on

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Anna B. on

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Great service. Friendly, efficient, and knowledgeable!

Roger C. on

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1. When we rented there were no rates posted... The employee should have stated $. 99 a mile. I was thinking $.58 or $.79.... okay - partly my fault BUT the day we went in to get the truck, a Friday - NOT a weekend, it was $.99... No sorry Ma'am... 2. They wanted it back to schedule asap...No rate drop for 8 or 10 hours?! Your policy cheats the consumer..so we said we would keep it 24 hours. Felt like they thought that wasn't right. We actually returned it in less than 6,six, hours as we thought since we were done, it would

Forrest A. on

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jeff l. on

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go with unlimited miles

Bethe P. on

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Lynda H. on

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Pat D. on

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Caleb A. on

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Grace G. on

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When I once again tried to use the phone app, it only redirected me from my original drop off to another one AFTER I went to great lengths to park the truck. When I arrived at the new location, the gentleman responsible for checking me in, saw me park, ignored me and then disappeared, adding another 15 minutes to the drop off while I searched for him. This is not the UHaul I remember from five years ago...it is a mess!

chanda r. on

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Michael S. on

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Don't rent out a junk dolly that looks like crap

Bill C. on

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Nothing very satisfied!

Patrick T. on

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Charles Q. on

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Jackie Lisa L. on

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Danielle B. on

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michael t. on

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Geoffrey B. on

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Frank S. on

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trudy H. on

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I had to change pickup day and they were very accommodating

pam a. on

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Lynn Z. on

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Edward K. on

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How about five a call back when the customer needs you too! I've been trying to contact you guys about my service and you haven't called me back. I have complaints about my experience and it sucks you won't respond

Robert C. on

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Clifford M. on

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Alan F. on

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Have the pickup where you book it online. Changing my pickup location to a place thirty miles away presented logistical problems. I should have been told that when I booked.

Jeffrey M. on

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The staff at Essex Agway was efficient, friendly and extremely helpful. They were able to get me in and out with a van in 10 minutes. The van was great and the price came in exactly as estimated. I will definitely rent from them again!

James H. on

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ROBERT B. on

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Make sure your agents understand the rules and they shouldn’t be telling you you can be reimbursed for extra days that you don’t use when the agents down here in North Carolina tell you you can’t be reimbursed. Also they should check the condition of the trailer the one they rented me leak like a sieve and all of my stuff inside when I got down to North Carolina 22 hours later was wet make sure your agents understand the rules and they shouldn’t be telling you you can be reimbursed for extra days that you don’t use when the agents down here in North Carolina tell you you can’t be reimbursed. Also they should check the condition of the trailer the one they rented me leak like a sieve and all of my stuff inside when I got down to North Carolina 22 hours later was wet . I think it would’ve been better to leave all the stuff in Vermont and give it away.

Dylan G. on

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On-line pickup and return was surprisingly fast and easy.

Tara C. on

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John H. on

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The gentleman who I worked with was pleasant, respectful and overall made it an easy transaction.

Roger B. on

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Darryl J. on

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The truck only had half a tank of gas when I picked it up. It was a little inconvenient. I would have preferred a full tank of gas, it would have made life easier. Also there was a short wait when I was dropping it off because they were busy in the store

Rand W. on

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Michael T. on

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Ian V. on

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Jane Y. on

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Ronald S. on

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This location was easy to use and excellent personnel that handles my rental and return

Jan B. on

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