Customer Reviews for Essex Agway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Essex Agway

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TIm T. on

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Donald H. on

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Gregory B. on

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Meaghan M. on

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I reserved a uhaul online and the location never received the reservation but we got 2 confirmation emails. The associated didn't know how to use the software and it took 30 mins to sort it out. We got lucky and they had an extra truck. I got a call later form a separate location that I didn't know saying we had a reservation, when I call them back they were already closed (I called back within 10 mins of them calling me). The lack of communication between uhaul and the store locations made this experience terrible especially when we had a tight deadline and we reserved well far in advance to meet it. We will not be using this service in the future. The truck needed a serious re-alignment, the steering wheel was about 45 degrees off from being straight with the wheels. It was clean tho, I'll give them that.

Victoria I. on

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Some confusion with printing my receipt at home office, wasn't easy to know how to set it so I'd get the entire image of the receipt. Truck ran well! the iPhone process was ok after I found my password. Maybe remind folks to remember their passwords , I don't know, this tech stuff is stressful to me. Truck was fine and accessible for online service. Although I submitted my license three times. Bit frustrating.

DEBORAH B. on

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George S. on

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david f. on

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I couldn't believe how they nickle and dime customers, I have rented hundreds of vehicles, over past 30 years, and never known anyone add a few 1/10 of mile to make a few more cents. Vehicle out was 520.8, I accepted 520 So surprised they added the 8/10 @ $0.99/mile. I guess 'renter beware' at desperate measures UHaul will go to to make a few more cents.

Ken F. on

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Marc C. on

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Anna B. on

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Great service. Friendly, efficient, and knowledgeable!

Roger C. on

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1. When we rented there were no rates posted... The employee should have stated $. 99 a mile. I was thinking $.58 or $.79.... okay - partly my fault BUT the day we went in to get the truck, a Friday - NOT a weekend, it was $.99... No sorry Ma'am... 2. They wanted it back to schedule asap...No rate drop for 8 or 10 hours?! Your policy cheats the consumer..so we said we would keep it 24 hours. Felt like they thought that wasn't right. We actually returned it in less than 6,six, hours as we thought since we were done, it would

Forrest A. on

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jeff l. on

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go with unlimited miles

Bethe P. on

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Lynda H. on

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Pat D. on

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Caleb A. on

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Grace G. on

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When I once again tried to use the phone app, it only redirected me from my original drop off to another one AFTER I went to great lengths to park the truck. When I arrived at the new location, the gentleman responsible for checking me in, saw me park, ignored me and then disappeared, adding another 15 minutes to the drop off while I searched for him. This is not the UHaul I remember from five years ago...it is a mess!

chanda r. on

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Michael S. on

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Don't rent out a junk dolly that looks like crap

Bill C. on

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Nothing very satisfied!

Patrick T. on

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Charles Q. on

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Jackie Lisa L. on

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Danielle B. on

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michael t. on

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Geoffrey B. on

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Frank S. on

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trudy H. on

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I had to change pickup day and they were very accommodating

pam a. on

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Lynn Z. on

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Edward K. on

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How about five a call back when the customer needs you too! I've been trying to contact you guys about my service and you haven't called me back. I have complaints about my experience and it sucks you won't respond

Robert C. on

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Clifford M. on

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Alan F. on

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Have the pickup where you book it online. Changing my pickup location to a place thirty miles away presented logistical problems. I should have been told that when I booked.

Jeffrey M. on

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The staff at Essex Agway was efficient, friendly and extremely helpful. They were able to get me in and out with a van in 10 minutes. The van was great and the price came in exactly as estimated. I will definitely rent from them again!

James H. on

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ROBERT B. on

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Make sure your agents understand the rules and they shouldn’t be telling you you can be reimbursed for extra days that you don’t use when the agents down here in North Carolina tell you you can’t be reimbursed. Also they should check the condition of the trailer the one they rented me leak like a sieve and all of my stuff inside when I got down to North Carolina 22 hours later was wet make sure your agents understand the rules and they shouldn’t be telling you you can be reimbursed for extra days that you don’t use when the agents down here in North Carolina tell you you can’t be reimbursed. Also they should check the condition of the trailer the one they rented me leak like a sieve and all of my stuff inside when I got down to North Carolina 22 hours later was wet . I think it would’ve been better to leave all the stuff in Vermont and give it away.

Dylan G. on

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On-line pickup and return was surprisingly fast and easy.

Tara C. on

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John H. on

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The gentleman who I worked with was pleasant, respectful and overall made it an easy transaction.

Roger B. on

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Darryl J. on

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The truck only had half a tank of gas when I picked it up. It was a little inconvenient. I would have preferred a full tank of gas, it would have made life easier. Also there was a short wait when I was dropping it off because they were busy in the store

Rand W. on

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Michael T. on

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Ian V. on

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Jane Y. on

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Ronald S. on

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This location was easy to use and excellent personnel that handles my rental and return

Jan B. on

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Matthew C. on

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John R. on

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Adelene H. on

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I would like the option of a non-smoking rental. Our smokey truck was fine for our short runs around town on a nice day, but I would have been pretty unhappy to have to have gone any distance with the windows closed.

Tina P. on

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I was charged for an additional day and the uhaul was returned on time....24 hours. Also, i should have had a mileage reimbursement as we only drove 20 mikes versus the estimated 40.... very dissatisfied. I caled the location and was rokd i had yo call an 800 number which i have now been on hold for almost half an hour ... very upset right now!!!

jeffrey y. on

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I had indicated that I wanted to pick up the truck at a location where I live, I was only notified 2 days before that I would have to drive 35 miles away to pick up the truck at this location. This added 70 miles to my cost of the truck to say nothing of the inconvenience as I needed someone to take me to this location.

Thomas B. on

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CRAIG V. on

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natalie a. on

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natalie a. on

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Dave W. on

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William C. on

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Jared C. on

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I was incredibly frustrated by the fact that I had to drive an additional 140 miles (35 there to get the truck, 35 back with the truck, 35 to return te truck and 35 home) because the truck was not available at my preferred pickup location. I was unable to get through to uhaul customer service despite trying many times and waiting on hold for an average of 15 minutes each time. While it worked out in the end, the whole experience was a giant headache. Uhaul can definitely step it’s game up when it comes to customer service

Susan S. on

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Ken F. on

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Nothing. Everything was excellent and Sam had awesome customer service. She was a real delight.

GAVIN T. on

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Steve S. on

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Robert B. on

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Martha B. on

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I called and asked for very specific things when I reserved the truck. When I got there to pick it up there was no record of the conversation that I had with the people there. It took twice as long to get checked in because of it.

GAVIN T. on

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Malcolm C. on

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Ramon P. on

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mason f. on

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Van wasn’t really clean had pine needles and twigs all threw it as if somebody had been using it to transport Christmas trees and did a half ass job of cleaning it out but wasn’t very bad. The van did have a cracked piece of plastic in the back that wasn’t on the sheet as prior damage when I picked it up which made me worry that they would blame it on me. Only reason the location itself is not rated five stars is just because it’s extreamely hard to pull out of but the staff at the location was very polite and nice to do buisness with.

Stephen R. on

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Excellent customer service at this location!

Randy W. on

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Alejandra G. on

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I have rented a van once a week the past two weeks. And both (different) vans smelled strongly of cigarette smoke inside.

Taylor S. on

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larry b. on

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Nothing for me everything was great

PETER S. on

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Samantha was/is awesome/topnotch as is entire crew@AgwayEssexRd05495. I was/am very impressed&fortunate to have them at service and opportunity to rent moving truck!! Samantha ought be promoted&with raise ThankYou; PeterShapir

DAVID B. on

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Nadya B. on

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Julie B. on

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No direction was given when dropping off truck and trailer. Took them a few hours to check things in and in the meantime I received numerous calls from Uhaul asking if we had dropped the truck off...which we had but apparently no one put it in the system.

David M. on

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I dealt directly with the location as the UHaul website was very difficult to navigate and kept directing me to a different location much further from my house even though I specified the Agway location in Williston. I even received a call from the Riverside location in Burlington. I promptly cancelled that reservation. I will not use your website again.

Mark K. on

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Laurene D. on

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tyler t. on

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We were not able to pick up the truck after hours because the rental was not properly set up, which meant we drove 30 miles for nothing and were not able to start moving when we planned. We waited more than 40 minutes to get the truck once the location opened the next day and, while the associate got us on our way quickly once she was able to, by the time we got the truck home we had lost another half a day. Adding to the frustration was your glitchy mobile app, which had me clicking in an endless loop with no indication of the real problem, and a customer service rep who was not familiar enough with the mobile screens to be much help. It was not until we called a local contact listed (and waited for his call back) that we were told we could not pick up the truck when we had planned.

Brian L. on

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Andrew S. on

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This is my 3rd move using Uhaul. I have always had incredible customer service and reliable equipment. This experience was equally pleasant and convenient. I will always go with Uhaul in the future. Thank you for being so reliable!

John C. on

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Stephen M. on

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Crystal B. on

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Brian P. on

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The van was neat and comfortable and easy to drive. I wish I had rented a bigger truck. BP

Crystal B. on

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Kiana S. on

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Everyone that I worked with in this experience was wonderful, however, I was informed 24 hours before moving that I couldn’t get the U-Haul I booked for my move. I totally understand that everyone is moving from Burlington at this time of the year, which is why I booked on May 10th for a move on the 24th. (Two weeks in advance) I would have appreciated getting an email or phone call sooner about not having a 10ft truck available in my area so I could have made different arrangements to switch to a van sooner. I had to drive 6 hours yesterday for a 2 hour move. Everyone I worked with was very professional, polite, and accommodating, I just wish I would have been informed of this change sooner. It was very stressful having to worry about if my belongings were going to fit in the van, and getting the van back to Burlington.

Kim S. on

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Very friendly.

Robert F. on

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parker b. on

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Mark C. on

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Gary R. on

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Newton H. on

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Jean M. on

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