Customer Reviews for Esso
(U-Haul Neighborhood Dealer)

50 reviews

59 Woodlawn Rd W   Guelph, ON N1H1G8

(519) 827-0362

Location Hours

  • Mon-Fri: 7 am - 9 pm
  • Sat-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(519) 827-0362

59 Woodlawn Rd W
Guelph, ON N1H1G8

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 9 pm
  • Sat-Sun: 9 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joanne P. 
Rating:
3.0

I was charged an amount that does not coincide with the rental rates. Please correct. It shows a $89 charge for a 1 day rental. plus insurance. Please refund within 3 days to avoid a $30 Late refund fee. Thanks

Braeden J. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Very good service, I definitely recommend it!

Mustafa A. 
Rating:
3.0

The van was pretty dirty inside when we picked up.

LIN F. 
Rating:
2.0

Customer did not leave a comment.

Abhinav K. 
Rating:
3.0

The U-haul staff was excellent, but the Esso cashier was not the best. I would say maybe more training because the check-in took 30 mins even though we did it online. There was some problem with the computer, but that did not take up the time. It was getting all the info which I had already done online that took most of the time

Chay G. 
Rating:
5.0

The location was fantastic but trying to get a hold of customer service was the worst experience ever. Never want to do that again.

Juliet H. 
Rating:
5.0

The customer service was excellent, I'll no doubt be renting with Uhaul again in the future.😁😄

Austin V. 
Rating:
2.0

We were so upset when we picked up the cargo van! If we didn't absolutely need it we would have cancelled on the spot! There were used latex gloves in the cup holder, someone left there hardware store purchase in the cab area, there was dirt and grim everywhere and there were two dirty sheets left in the back. We had to completely sanitize it before we put any of our belonging into it. I will NEVER rent here again! You would think with the current COVID situation that there would have been EXTRA care given to that. HORRIBLE EXPERIENCE!!!

Teresa D. 
Rating:
5.0

The truck had empty water bottle, cracker remnants and a fair amount of sand in the back that needed to be removed as we were moving furniture. ..otherwise truck was in great shape. Process itself to rent was very fast and efficient...pretty simple.

Helga P. 
Rating:
3.0

Nice guy, but the van was obviously not cleaned. It even had someone's toothpaste and garbage, lol. The check in place and procedure was very odd. I was sent images to approve and also the mileage and gas, but then the guy came out to check it again with me. I also had to wait for a lady buying lotto tickets, which affected my time to rent the van. I think next time I will rent from a larger location perhaps.

Tiina L. 
Rating:
3.0

I got charged for cleaning fees which was not indicated earlier when booking. Also I left the rental at the same condition as I received it with no cleaning required so don't understand why I got charged for Cleaning.

Kajavathanan S. 
Rating:
3.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Everything was ready to go when I picked up the van. The vehicle was clean and in good working order. The paperwork went seamlessly, quickly, and safely given the present Covid-19 pandemic. Overall a good experience.

Martin L. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
3.0

Van not ready for use; 20 minutes to clean ice, etc. I thought this was done for you.

Robert M. 
Rating:
2.0

Need better help that

Jeff L. 
Rating:
3.0

Customer did not leave a comment.

Grergory T. 
Rating:
4.0

Customer did not leave a comment.

Igor G. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Grergory T. 
Rating:
4.0

Customer did not leave a comment.

REIN K. 
Rating:
5.0

I love the app but the person in the store where I rented was kind...professional and amazing

Cheryl H. 
Rating:
3.0

Customer did not leave a comment.

Jeff T. 
Rating:
3.0

The person in charge to deliver the key to the truck did not have any idea about the transaction as I booked it online. Even though I showed him the transaction on my phone. He refused to believe me. He didn't want to call someone either. I would like to see these representatives get more training in online transactions.

Ahmed S. 
Rating:
4.0

Customer did not leave a comment.

Joy S. 
Rating:
3.0

The Truck was not full when I picked it up but it was when I returned it. The inside of the vehicle was not cleaned out and it had someone's driver's license and a shoe leftover from a previous renter.

Dale M. 
Rating:
3.0

The whole process was fine. Be prepared that the truck itself registers in miles and the estimated cost also shows miles as well as kilometers. The guys serving at the Esso station did a good job of organizing the paperwork needed and checking the truck at the end of the process. I was satisfied and would not have a problem renting from them again. It took $10 of gas to do a 9 mile round trip.

Linda A. 
Rating:
3.0

App was near impossible to use.

Maya B. 
Rating:
3.0

Customer did not leave a comment.

Greg P. 
Rating:
3.0

Location at Esso gas station, same gas attendan will help with receiving the rental track and if busy you need to wait longer. NOTE: Don't fill the track's gas tank in advance as U-Haul doesn't give you any discount if retuned with more gas in tank! The reverse is even more expensive for customers. IMO this approach is not fair for customers. U-Haul should improve this by calculating the gas in excess and balance with costs per extra KM or refunds.

Silviu M. 
Rating:
3.0

Customer did not leave a comment.

Falah A. 
Rating:
1.0

Retrain staff, fix your printer, have vans available in Fergus

elizabeth M. 
Rating:
2.0

Contract mileage was in miles, odometer reading was entered into system as kilometers. When returning, had to pay overage, because the system thought it was miles. Clerk could do nothing, only changed $20 for extra milaege. Called customer service, they had supervisor go out to location to check. When he called, he said it was accurate, only when I called him on it, he went back to the truck and confirmed it was reading kilometres. Only then, was a refund issued. If I was a conspiracy theorist, i would wonder if this is a situation that haapens often here in Canada when a parent company forces the use of miles.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
1.0

We reserved on line and when we went to pick up the van we were unable to pay with our credit cards, we tried numerous cards but your system was not working properly and kept rejecting the payment. In the end the whole process took an hour and delayed our meeting family and friends for our move. It was very frustrating but the person at the service location was very polite and understanding, they did there best to find an answer - the problem was definitely not their service but your online system for reservations and payments. In the end an area representative was called to remotely process our payment as no uhaul centre was open until 9am. Very frustrating, I will be asking for a discount/rebate on this rental for the delay and frustration we experienced.

Cameron M. 
Rating:
4.0

Customer did not leave a comment.

Erica S. 
Rating:
3.0

The truck smelled: in future, the smell should be eradicated!

Tom L. 
Rating:
2.0

Customer did not leave a comment.

dave C. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
3.0

The experience with the location was great however the experience with UHaul its self was terrible

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
1.0

Hire new and well educated or knowledgeable person who manage or assist customers properly.

rabjot S. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
2.0

Customer did not leave a comment.

andrew F. 
Rating:
4.0

I was not aware that my pick up location was in a gas station. Maybe I missed it on the website but was unsure where I was going. The member of staff at the gas station who helped me was very helpful and polite.

Sarah W. 
Rating:
3.0

Give me the size of truck I asked for. My truck keeps getting upsized and it's way to big for the amount of stuff I have and costs way more in gas.

Gerald E. 
Rating:
3.0

I'm not interested in rating the location - is like to rate the experience, as the email said. It took me one hour. ONE HOUR to get the van. The app would not recognize my face. I had to take my picture multiple times and it still would not accept it. I tried the chat… no one answered my multiple pleas for help. I called U-Haul… after 19 minutes on hold, they told me to try U-Haul.com. I did, it accepted my face, and crashed every time I tried to take a pic of my license. They called uogsuo again, 10 minute later they said to go into the Esso, they could help me there. WRONG. The U-Haul website wouldn't work for him either. And yet another call to U-Haul and another 8 minute wait to speak to someone - when they ‘released' the reservation so the esso attendant could physically had me over the keys. ONE HOUR. pathetic.

Chris P. 
Rating:
3.0

There was no Windshield washer fluid - bone dry and no idiot light to indicate. The van was clean.

Susan N. 
No reviews have been submitted for this location.

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