Customer Reviews for Ethington Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ethington Auto Sales

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George G.
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Na

Justin K.
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Customer did not leave a comment.

Naomi C.
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The venue and vehicle were changed the day before pick up and I was serviced quickly and courteously by Ashley!

Chandler P.
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Customer did not leave a comment.

Angela M.
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Our frustration relates to the online booking and 24/7 pick up and drop off. I think there is very little coordination between u haul and the local distributors. We tried to do the 24/7 pick up once we had our account and tried to coordinate with the local distributor, but for whatever reason we were not bale to do so and it impacted our move that had to be done within 48 hours. The facility I used did not have the appliance dolly nor the blankets that were on my reservation. We had to go to another u Haul to pick them up. We also had a hard time returning the equipment with the process online. The online process and the communication between u haul and the distributer of the truck should be improved or I would never use again.

COLIN H.
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Ralph P.
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Scott W.
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Scott W.
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DAVID H.
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Justin S.
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They gave me the wrong key. I was forced to use a smaller truck and still charged for the bigger vehicle. I told them i would have to make more trips because of it and still was charged miles. Crooks!!!

Laura L.
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Customer did not leave a comment.

Kyle S.
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Mileage entered into the link for Mobile Pick-up was significantly off. Caused issues when dropping off at another location as well

Christa M.
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Wonderful experience! A+

Christopher T.
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I think everything was grate but it was high on the price.

DENNIS L.
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I have rented from this place on several occasions, they always go above and beyond with customer service. This is my U-Haul spot for sure

Richard R.
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Jamie S.
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DENNIS L.
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I feel this dealer went above and beyond to make sure I had the proper equipment, I just happened to find someone there when all non-essential business are closed because of the virus. They were great in making sure I got what was needed

Rita W.
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Jennifer was so nice and so was the gentleman at Ethington auto sales who helped us out when we needed another truck ASAP. Very professional and very kind.

Edward N.
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The office was pretty dirty and run down and clearly the woman running the office was overworked.

James H.
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Customer did not leave a comment.

Elmer N.
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Picked up trailer unit with no problem. Was welcomed by staff and was very friendly and forth-coming. Would be glad to come back if I had a need for another move.

Jason S.
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Jeff H.
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Deborah A.
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Dena G.
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chloe D.
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ROBERT L.
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The staff was friendly and professional. The location was well maintained and easily accessible

Kenny M.
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TERRY P.
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Karen S.
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ERIC W.
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TERRY P.
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TERRY P.
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Gregory S.
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Jason W.
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Drivers side cup holder broken. Truck drives extremely rough and jerky both with and without load. Truck was clean.

Gregory S.
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Excellent service, very accommodating to my rental needs.

David R.
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Keep up the good work. I appreciate the service very much.

Charles W.
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Make sure the truck is clean and not stinking is was awful smell had to spray fabez inside the whole trip

KATHLEEN W.
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Customer did not leave a comment.

CATHY T.
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Very Helpful and willing to work with our time schedule for pick up. Went out of their way and it was very much appreciated.

Gary H.
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CARLA H.
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Eric S.
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Jeremy H.
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Make sure lights are in working order.

Patrick G.
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Point out and clearly note the mileage restrictions on the contract prior to renting so that the renter is made aware. The extra charge was only a couple of dollars but I had to double check the documents to understand it. No big deal just nice to know ahead of time.

DOUG H.
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Debbie J.
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walter W.
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Very Poor Customer Service due to computer program. I would rate your service at -5. My reason for this is I was quoted one price and then charged $50 more at pick up. Also I was sent to the wrong place to start with. When I first spoke with Jennifer she quoted me a price of $74.90 for a truck. When I told her that I needed a trailer as well she said it would be $107 for the pair. A while later I was told that the truck & trailer were in two different places about a mile apart; no mention of additional charges. When I arrived at the address given me by phone it was the trailer and not the truck. Once I found the place for the truck sure enough it was $107 plus taxes; but the problem arose when I drove back to get the trailer & he could not give me the paperwork without charging me $50 or his computer program wouldn't work. It wasn't his fault. It was a result of very poor communication of your system. I had no time to try to start this over at the time and now I'm out $50 plus taxes because you care more about getting your money than seeing that your customers are getting what you promised.

michelle O.
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I was over charged for my mileage which was impossible considering the route I moved to was less than 200miles. I was charged for refueling because the lady at the uhaul pickup location wrote the wrong trick number on my contact. The gas tank for my truck was. It full, it was only 3/4 a tank. Also was not explained about taking out I haul insurance thoroughly so I paid for insurance that I did not receive. I complained and was refunded some of my money but was told I would get a call from the regional manager about the insurance but never received a call from him. First moving experience very unpleasant and stressful due to a lot of mistakes made by uhaul. I don't know that I would use them again in the future.

Charles W.
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Steve B.
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MELISSA T.
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Jennifer did a excellent job!!!!

Micheal S.
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Michael B.
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Possibly later closing hours for drop off, otherwise another great U-haul experience!

Ronda L.
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No one was there except an older man that was confused and couldn't hear. I placed keys in a drop box & left the property.

Gary P.
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Shawn M.
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Daniel H.
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Employees were very helpful and a pleasure to talk with and they also provided excellent service

Corrie B.
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Austin was fantastic!

KENNY B.
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TRES A.
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Linn C.
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this is not listed on the uhaul internet site

Pam G.
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John P.
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Greg N.
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All went great, nice people

KATRICIA T.
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friendly NICE PEOPLE

John H.
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Too crowded of a drop off

ROSE G.
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Excelent.

STEVEN H.
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Jennifer was extremely helpful during the entire rental transaction. I rented a 20 ft truck for 1 day returned at their location and another 20 ft truck for two days, dropped at a different location. Everything was very organized and I will use this rental location again whenever the need arises for another truck rental.

STEVEN H.
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Jennifer was extremely helpful during the entire rental transaction. I rented a 20 ft truck for 2 days and another 20 ft truck for two days, dropped at a different location. Everything was very organized and I will use this rental location again whenever the need arises for another truck rental.

JESSE J.
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ANTONIO S.
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I had an emergency and they were so helpful and worked around my schedule

april P.
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April P.
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Willie M.
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Nice people

ASHLEY P.
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Provide a dolly.

Kyle H.
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More space to maneuver a 26 foot truck Also we had a little more than1/4 gas tank..we were told to make sure we had a 1/4 tank..we were charged an additional charge of $13..not sure why but glad to have move over

JOHN B.
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Jennifer was very helpful and made the rental process easy. I would not hesitate to rent from here again.

MOE B.
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Very helpful, answered all my questions. Great people

Mark M.
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Leslie Gene C.
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Ann G.
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James R L.
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Tanya B.
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Great experience!

RON C.
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I NEEDED A UHAUL AT THE LAST MINUTE AND THEY WERE VRY NICE AND HELPFUL

GENE D.
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Very friendly

Steven B.
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Customer did not leave a comment.

JOE C.
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Richard A.
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Friendly people I reserved it at another place and it was done wrong. The lady at car lot fixed everything and was so friendly.

CLAUDIA H.
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Great Customer service! Very friendly, personable, and accommodating. We will continue to give Ethington's our business & recommend them to everyone we know!!!

STEVEN P.
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I HAVE BEEN PLANNING MY MOVE FOR OVER A MONTH AND CLOSING DATES KEPT CHANGING. EVERY TIME I WOULD CALL JENNIFER TO CHANGE DATES JENNIFER WAS ALWAYS HELPFUL AND POLITE. WHEN I MOVE FROM MY APARTMENT TO MY NEW HOME I WILL USE THEM AGAIN AND JENNIFER EVEN GAVE ME HER PERSONAL NUMBER TO CALL OR TEXT HER TO MAKE THE RESERVATIONS AS SOON AS I GET MY NEXT CLOSING DATE! SERVICE WITH A SMILE!

Tim T.
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Great service jennifer was quick to get me in a truck and on my way . will be dack soon to rent another . thanks for the great service!

Crystal C.
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ABSOLUTE WORST CUSTOMER SERVICE EVER. THE PLACE AND WHOLE COMPANY SHOULD BE SHUT DOWN. I WILL NEVER USE UHAUL AGAIN PERIOD!!!!!!!!!!!!!!!!!!!!!!!!!

Levi K.
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They were very helpful in helping me with my rental. I started with the intention of renting a trailer, but didn't have the proper electrical hookups on my vehicle. They went above and beyond to help me try and locate the hookups to no avail. They then accommodated me in renting one of their trucks, which was very clean and well maintained. An all-star effort from the office to the gentlemen that helped me locate and hook up the equipment.

Doug S.
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Sharon W.
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Emrys D.
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Michael H.
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I went to the Shelbyville KY location (Shelby Cars) at 4:50 on Friday and they close at 5:00. I was kind of expecting a bad experience but I was completely wrong. The lady I dealt with was friendly, knowledgeable and made the transaction a very pleasant one. I would definitely recommend this location for Uhaul rentals.

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