Clean the store so it does smell of cat urine.
Barbars Shiffermiller
Customer Reviews for Etiwanda Hay & Grain
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up with what you are doing
OSCAR ZENDEJASNo comments
Geronimo BurgosThis location is ran by a very sweet old lady, but she is not very good when it comes to dealing with the computer. I ended up having to do the whole rental process with some other U-Haul rep over her telephone. On the positive side, the truck given to me was ready to go and clean.
JACK DALGLISHNo clear signs, or after hours drop off option
Edgar Daniel Najera-LopezThank you Uhaul for making our move run smoothly and thank you Francis for letting us rent the truck an extra day when we needed !
Jessica AraizaExcellent service.
Liliana SegundoI think every time I need something it's available and that's a plus thanks I live the street I would hate to go farther for a rental also gramma gets you out as quick possible thanks
Antonio AvilaWhen I went to go pick up my truck, The person in charge told me that they had been vandalized into double check the gas. She said it was at a quarter of a tank, When I went three blocks it went down to an eighth of a tank. I then loaded my stuff at my home and drove to my storage unit to load the rest of the truck. After I loaded the truck I filled up the tank with gas. On the way home my husband said the gas was pouring out of the gas. When we got home we saw that 1 of the pieces were broken and the gas was just pouring out. I took pictures of the gas coming out of the tank is Wells. Draining down the street. We then called roadside assistance and they came out to fix it. The gentleman agreed with us that it wasn't safe to drive, I then called to get a replacement truck and was told there was nothing that they could do I had to wait until the office opened at 9 o'clock the next morning. I am now a day behind on my trip, I'm out of money for gas that spilled out of the truck on the way home and down the street. I then went to the rental office the next day thank got a car holler to bring an extra car just in case the truck broke down again. I did this because I did not feel safe driving the truck with 2 boys on my own all the way out to Idaho from California. When I returned from our trip, I had my son return the truck and trailer because I had a medical procedure done. The owner then harassed, my son telling him that he needed to take the truck to go get gas. The truck was only shy by an eighth of a tank. But that is how much I had when I got 3 blocks when I first rented the truck. I then called the manager and spoke with him. And he called her and told her not to charge me for the gas. She wanted $6.89. A gallon plus an additional thirty dollar inconvenience fee. I then called the manager back. And he called her and let her know that that was not gonna be necessary. He then closed out my ticket himself and charge my credit card himself. The only good thing about this whole situation is that he gave me a credit for two hundred and fifty dollars for the gas that I lost. This whole situation has left a very bad taste in my mouth, and I will not ever use your company again unless it's a last resort. Considering everything that I had to go through, being a day late on my trip and extra hotel costs, which through me into a day late returning, I did not receive any other discount or credits for my mileage, the hassle, where the complications that were not in my control and were part of your company's situation. As a business owner, her knowing that the truck had been vandalized, and continues to be vandalized, it is her responsibility to ensure that the trucks are running and not damaged before renting them out. It is also her responsibility to ensure that the trucks have gas and have no issues whatsoever. Her trucks are very dirty, have a lot of damage to them on the bodies, and run really rough. It is her responsibility to make sure that her equipment is returned properly where she wants it on her property. When my son returned the truck and did tow dolly, she had my son unhook the today's himself, lift it up, and move it where she wanted it. She then had him move the truck and repark it where she wanted him to. That is not my son's responsibility or should it be required for him to do so! This whole situation has left a very bad taste in my mouth is well and my family's mouth, cost me a whole day's worth of moving, extra day of hired help, and an extra day at the hotel. I am extremely unsatisfied with the customer service from the owner of this facility and the resolution that was given to me. I should have been offered a discount on mileage or the rental considering everything that has happened. I will not be renting from Uhaul again especially from this location.
Carrine BellMaintain vehicles clean
agustin payan davilaLocation hard to get back on freeway. Directions need to be provided. Hard to make a U-turn with a 20' truck This was not originally asked for location. Website needs to be better managed to plan available pick-up locations
Leonard ChingYou need to have better communication between your customer service and the site where the trucks are station. Availability is very poor. The customer is not advised on the changes if any.
Juana FloresWhen we first got there, the smell of the office smelled like a kitty cat litter box did the lady that was helping us. She was so rude. She didn’t welcome us or nothing. She had a hateful tone and when we had asked her if we could get the 15 feet truck because that’s what we ordered online. She stated that it was broken down rudely, she just has horrible customer service and I would not recommend her office at all. If I could I would ask if I could get a refund.
Samuel StarrTrataron de abrir mi carro, descompusieron todas las puerta.. Mala experiencia... nadie respondió.., estoy molesto.
hugo albertRental fee 39.95 /. Miles $1.09 mile. I was i bit short on the Gas when rented. I was charge $74 dollars for that. One gallon of gas would have taken it to the level I rented it at. I couldn’t return the uhaul at my previous day and time. Because the location closed at 4. I was told to take the truck home and return the next day at 9am. That forced me to out miles and use gas for something I did not want. I just needed the truck for 8hrs but was forced into 24hrs. So you think that could have been compensated for not being able to return on the scheduled time and day.
John StaceyDirty and muddy on the outside but that didn’t matter too much mainly the lady who checked me in had a terrible attitude and was very rude for no reason honestly just felt like canceling everything and going some where else
Arturo GutierrezVery nice lady working there
Angie MunozThis place is a pigsty. It’s filthy and Reeks of cat urine. The old lady is horrible , vulgar and nasty to deal with. She doesn’t have the faintest idea what she is doing . I rent from U haul a lot and this place is the worst ever . I will never rent from u-haul again if I have to go deal with her . U-haul should go do a surprise visit on her . Please feel free to contact me if you have any questions .
Jopete WoolleyVery efficient
Alice LarsonThe lady working at the store was wonderful and helpful. This is a great facility. I would shop here before any other U-Haul distributor and recommend it to everyone.
Edward KocsisExcellent customer service
Patricia NanceThe place and Yard is run down
James HawthorneGood
VIRAK KOUYGreat location to rent U-haul products! Super friendly and awesome to work with!! I will be back and tell anyone looking for a great location to go there!
denise taylorEven though the lady was nice and sweet after . .. she didn't like us bothering her. Other thank you it too so long we almost ran out of time to meet with our hired movers
Amin MoraleaNA
Julius AnjanghaUnsafe floors walking into the office which is also some sort of animal supplies store.
RICK NOWLINInclude the damage protection in the price. Stop the buckle and dime routine.
Joseph AlbrechtTruck had a major engine problem. Will be seeking full refund
Cierra SerfasCustomer Service person Francis was not friendly, and that was putting things nicely. She said when I walked in for my 2pm reservation, "I'm closing at 5pm!" I said: "It's only 2:45pm"... she was confused. In my opinion, its time to maybe ask her to retire.
Alan MirelesCustomer service needs work
Areli PerezNone at this time
ferdinand valdefieraKeep the reservations that customers make. Don't give them to other customers. Very shady business practices. You cost me money in having to go farther.
Tony ShieldsFran was very knowledgeable about the trucks Very accommodating
Marlon TanquilutIf already booking an appt online, have it ready the day of picking up the rental. I had filled out my reservation online and submitted the application but when i got there i had to do it again
Brenda LieuCommunicate with customer, when moving you don't really have the time to read contract, it's a stressful time to be moving far and reading the contract.
Jacqueline ConradoEntrance ramp and counter area are dilapidated and dangerous. The place is full of cats inside and out. Service wasn’t friendly with a smile, very matter of fact and stern.
Dontai TobinVery knowledgeable and pleasant to deal with.
Darcey HallFrancés was great’
Leticia VillaClean the place up and have reasonable prices.
daniel prallDon’t promise someone a trailer to tow to destination location for a discount on your truck and not have the trailer that people are counting on. Or at least cancel the trailer with your client if it’s not available as promised. Communication is free. And respectful
Austin SloanVery nice lady and very professional. absolutely use again
CHERRIE RETTERTrailer was advertised as 6 feet wide Even asked about it But ramp is only 5 feet or less. Trailer was returned right away No refund given
ANDREAS KLOHNENInterior of truck very clean but exterior was very dirty like truck was just driven thru a very bad snow storm. Which made truck look unreliable. Reason I overlooked issue was that lady at counter was very helpful and accommodating and seem like she truly wanted to help .
ANTONIO GONZALEZBARBOZAExcellent service, the elderly lady that helped me with the paper work and picked up and returned was absolutely wonderful what a sweetheart she is
RICHARD KRAWITZGood Customer Service/ very nice
RICHARD HOWARDNice personal
RICARDO REALWe absolutely loved our service! The lady that helped us out was extremely helpful, she was able to accomodate our every need and we were able to pick up extra supplies that had nothing to do with the U-Haul in her store. We had hit some bumps in our planning and she was able to help us out with our timing and was polite through and through, even though I think given our circumstances we could have caused anyone trying to operate a business a headache! we are beyond grateful and appreciative.
Tess BrinkerhoffExcellent customer service, awesome rental. Thank you.
REGINALD WROTENlady there was very nice
Michael CurcioMy original pickup was supposed to be Blaine st. I showed up and they didnt have the trailer so they found one out on etiwanda. That was an additional hour there and back to my house on both pickup and drop off.
Joshua Meehan