Customer Reviews for Eugene Secure Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Eugene Secure Storage

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Elliot S. on

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First, I was redirected to this location after being redirected once already and second, the gentleman working that day had no idea what he was doing. He was thrown to the wolves with ZERO help. I had prepaid and had everything set, but it took forever to make sure everything was dialed in because he didnt know what he was doing and needed to call someone for help. I felt bad for the guy despite my getting delayed.

victoria g. on

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Customer did not leave a comment.

Joel K. on

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Never again, even for a drop off

kaylee c. on

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Victor J. on

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Denise R. on

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The first truck they pulled out had a low tire. They immediately gave us another truck.. Very good service.

NANCY F. on

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When I was to return the U-Haul, at the Franklin Area in Eugene, OR, the business was connected with a storage unit. The 10x7x5 must have been in inches. I had to make other plans for a West 11th location to store my things and leave the truck. The ladies there were great. Thank you. I always u-haul.

LESLIE M. on

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George R. on

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You changed my location to one that I did not reserve? Unacceptable

MELISSA V. on

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Barry C. on

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tara h. on

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I did not pick up the u-haul. My niece did.