Customer did not leave a comment.Javian F.
Customer Reviews for Event Rental Pros
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dana S.
Customer did not leave a comment.Zeb P.
Customer did not leave a comment.Michael R.
Great experience overall. The self-checkout process is convenient. Location is a little off the beaten path but the truck was clean and in great condition.Joel H.
They were great!!!!Brandy A.
Customer did not leave a comment.garry S.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.ALAN K.
Customer did not leave a comment.Mary V.
Customer did not leave a comment.David S.
The original phone call I made to make a reservation the girl told me to go online. The next call the reservation was set for a lot that didn't have equipment. When I got to the only location they said was available with the equipment- The uhaul and trailer werent ready when I got there. I had to wait for them to log in to their system and move their equipment to get to the trailer unblocked. The straps for my vehicle came off in the middle of the trip. When I called roadside assistance I was on hold for approx fifteen minutes each tome and then the call hung up. When I got through I was told it was too late to visit a location (it was 9:30pm, so obviously..) I was told even though I paid for an inspection and was told on the phone they'd install the whole set up (but didn't), I'd have to pay again of someone came out to look at the equipment and nothing was wrong with it (and it was just installed incorrectly). So after I fixed the straps by a video, I had to slow my trip down to constantly check n ensure they were still on. Then the storage unit I reserved over the phone wasn't reserved. I was told on the phone that I had to go to location that was 30 minutes away from my destination because that was the only location that would have a 10 x 10 unit available. When I got there they didn't have any of the reservation information prepared and didn't know to honor the month for free. The unit was on the second floor and no one told me that or I would've chose a different unit. I was also told over the phone it would be climate controlled. It wasn't. I had an exceptionally horrible experience with uhaul's customer service!!ceesha D.
Only complaint is that it was not the place that I requested for pickup, it was significantly further away and less convenient. U-Haul seems to schedule locations for their convenience rather than for mine. Since it hopefully means lower costs, I am willing to put up with it for now.William J.
Great people & serviceMarilyn Dunn P.
Customer did not leave a comment.Andrea F.
Customer did not leave a comment.LISA K.
Way too far off the beaten track. Passed at least 4 other U-Haul locations driving to this one. I would like to think it's about supply and demand BUT....not so much for the customer.STUART M.
Customer did not leave a comment.Lori R.
Customer did not leave a comment.Carl D.
Customer did not leave a comment.amanda M.
Friendly service. Thank you!GREG F.
Customer did not leave a comment.David D.
I said Na to recommending they were closed at noon when I stopped off uhaul so I had no contact with staff. But it was very clean and well maintained on the outside. I was excited to learn one was so close to my home.Sherri B.
Customer did not leave a comment.DAPHNE W.
Although I finally rented the van that I initially reserved, I got the "run around" from U-haul. They changed my reservation 2 times and only received 1 e-mail. I just happened to stop by the other location to verify the rental change and to my amazement my rental had changed again. The young man tried to fix it, but could NOT. I HAD TO CALL 'TRAFFIC' myself and finally fix my initial reservation. And now after returning van, I have been charged differently than a previous rental amount. I'm not very pleased with the customer service on the telephone today either.Chuck C.
Customer did not leave a comment.NATE H.
Customer did not leave a comment.LaShawn H.
Customer did not leave a comment.clement W.
Customer did not leave a comment.Kenneth L.
Customer did not leave a comment.Roy J.
Travelled 36.6 miles. Was charged $ 48.75 for fuel. Do these trucks get less than 2 miles per gallon? Also, was told I didn't need to put gas in upon returning, and was not told they would charge $ 30 to do it for me.LAWRENCE P.
We dropped the equipment off after hours and left keys and paperwork in drop box. Had no problems whatsoever.MORGAN RUTHER M.
Customer did not leave a comment.David G.
Keep up the good work!Jeremy E.
Customer did not leave a comment.David A.
I would never talk to someone like the lady answered the phone did. I called to see why I was being charged and she got smart saying that the vehicle wasn't swept out and she made it seem like I stole something or damaged their property in my email. I only dropped off @ this location but I still would'my recommend itSantana M.
Customer did not leave a comment.Carolyn R.
Customer did not leave a comment.Lisa B.
Speed the check in process up and explain mileage rates in detail.Jackie L.
Customer did not leave a comment.Jeffrey H.
really nice peopleamy H.
Great service...thank you!REGGIE S.
Customer did not leave a comment.Thomas F.
All okDavid Z.
Customer did not leave a comment.Jeannie P.
Customer did not leave a comment.LEWIS R.