Customer Reviews for Excel Automotive Repair LLC
(U-Haul Neighborhood Dealer)

18 reviews

255 W Fort Lowell Rd   Tucson, AZ 85705

(520) 762-4394

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 762-4394

255 W Fort Lowell Rd
Tucson, AZ 85705

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This was an auto repair place. The one person who could help with the rental return was not there.

Kenneth F. 
Rating:
5.0

Nice guys, professional treatment. Don't judge this book by its cover.

Janet R. 
Rating:
3.0

The rental place was ok after 2 stops to find what we reserved before my on hold for 37 minutes and I haul canceling my reservation

DOUGLAS W. 
Rating:
5.0

Not much room for improvement- it was the best experience I've had renting a truck. I was treated respectfully and in a timely manner. I would not only rent there again, I will use and refer the business for mechanic repair as well.

Sara T. 
Rating:
1.0

This was not a typical Uhaul location. Not sure what the primary business was of this location but the entry was not easy to access thanks to the dozen vehicles flooding the "parking" area much less with a trailer behind me. I ended up just having to parking in the middle of the lot and got out to what looked like the office. This facility has a German Sheppard running loose which doesn't bother me but could see how others might find this uncomfortable. The dog did bark at me when I tried to approach the office. The man at the counter was friendly enough but offered no assistance at returning the trailer. The facility parking layout is not designed with the customer in mind.

KAI H. 
Rating:
4.0

Great customer service

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
4.0

Trailer was connected very quickly.....had to wait for system to reference my reservation. But very helpful and nice clean trailer!

Richard W. 
Rating:
4.0

Ralph is a character, you'll like him.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Gilda T. 
Rating:
3.0

Would be possible to use a service without the company begging for a review??

William M. 
Rating:
3.0

Dropped off prior to business hours, so little to go on. But, in the dark the key drop was obvious and signage helped determine where I should park

chauncey R. 
Rating:
5.0

Customer did not leave a comment.

Ilsa C. 
Rating:
5.0

Ralph was the greatest. He was friendly, knowledgeable and just an all around cool guy. Would definitely do business with him again.

LINDA R. 
Rating:
4.0

Closed on drop off day, but they called me and were very nice and confirmed after I dropped it off. great food truck in the parking lot too.

Adam H. 
Rating:
1.0

What a dump! And, with bad service on top of the location. "Mechanic" on duty said he was new and wasn't in charge of renting trailers so he kept calling someone on phone who kept me waiting over 30 minutes while periodically asking me things like "What color is the car you are towing?" Seriously. So much for the advance check in I did to save time. Finally, the guy calls again and gets my credit card number and says I'm okay to go. They tell me don't worry about the paperwork and send me on my way. First time I've ever rented from U-Haul and NOT received any sort of a written receipt for the rental. All around a very poor experience.

ERIC B. 
Rating:
3.0

The point of contact was not at the location so we had to do everything over the phone while he was speaking to U-Haul dispatching. I overheard the dispatcher politely scolding the point of contact for not being present to also visually see my credit card. Then when we finally got the keys to the truck, the gas tank was on E. Literally fumes - very disappointing.

Danny D. 
Rating:
5.0

Customer did not leave a comment.

Silvana A. 
No reviews have been submitted for this location.

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