Customer Reviews for Excel Staffing Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Excel Staffing Service Inc

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Diane G. on

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Pick up & drop off quick & easy!! Will rent from this location again!!

TERESA H. on

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Great customer service at this location!!

WALTER C. on

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James G. on

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David W. on

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It was difficult to locate pickup location due to signage. Staff was excellent and helped expedite pickup. Thanks for the help.

Teresa H. on

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Nothing. Michelle is the most friendly person I have encountered over the last month or sothat I have been renting trucks. She is very friendly and easy to work with. Actually this location is where I will rent my trucks from-from now on. Kutos to you Michelle!!!

DeShawn C. on

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The milage was wrong it was off by 10 miles. Plus the fuel economy gauge was broken. Otherwise my experience was great. The customer service experience was great here with the staff. The truck was clean!

ALEXIS J. on

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Great location! Great ladies

emily R. on

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FRANCINE B. on

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Michelle and her team was 5 start

Lorinda R. on

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MICHAEL K. on

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This is a small location but they have great customer service! Erica and Michelle were very professional and nice

BEVERLY S. on

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Allyson J. on

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Heather F. on

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I have a complaint into the company. Several mistakes were made and currently i am awaiting a call to correct an error in overcharging me.

deborah L. on

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I used the drop box which was very convenient.

LEON T. on

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The customer service at this location was superb! Michelle made my rental experience easy and she was astounding!! I will continue to use this location as my preferred location anytime I need to rent from U-haul. If you are moving and need help, give Michelle a call......She is awesome

sabrina B. on

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Michelle B. on

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Super efficient, kind staff and truck in excellent condition

ALEX K. on

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This is my go to location when I need to rent something from Uhaul. Great customer service!!!

Joseph M. on

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DOUG D. on

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The customer service from Michelle was outstanding. We will definitely use you all again.

Brien D. on

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Michele and the rest of the staff were great to work with!

Grace F. on

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Michelle was professional, courteous, knowledgeable and extremely helpful providing additional information to help in case of emergencies.

lydia M. on

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Good location.

KELLY J. on

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David R. on

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It was raining when we went to pick up, and to get the key we had to walk through a serious amount of mud.

sabrina G. on

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Michelle was very helpful and friendly. I would definately refer my friends to this location in the future!

JOAN O. on

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Lisa H. on

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michael J. on

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Awesome customer service at this location!

Jay B. on

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Michelle went above & beyond to help me thru a change to my reservation. I would highly recommend her to any future customers!

Jimmy Y. on

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porter W. on

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Micheal W. on

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Keep upk the g20d work

Meghan W. on

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Latisha J. on

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Had to call several times to make sure the truck got checked back in. Every time we call this place went to voicemail.

nicholas H. on

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No improvements needed. Great customer service from any U-Haul I’ve been to. 5 Stars

Kristen V. on

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They did not have my truck ready for my check out time to where it messed up my schedule for the day. But Scott Lambeth helped me and made me happy with the experience but if it wasn’t for him I wouldn’t have recommended it.

hubert D. on

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It was great! They were very nice, I'll go to them again and I'll recommend friends.

Debbie P. on

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The staff at this location is excellent. Both women I interacted with were professional, caring and very pleasant. In particular, Michelle Mills was efficient and knowledgeable and did her absolute best to see that we were satisfied. She is probably the best U-haul representative I have ever had the pleasure of dealing with. She could benefit U-haul by being included in training other employees in how to provide excellent customer service.

James W. on

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lindsay J. on

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Refer to my submitted complaint through corporate

shila B. on

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My pick up site was wonderful!

ROBERT R. on

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Latoyia C. on

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I don't have any suggestions nor did I have any problems.

Shante S. on

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The woman who helped me was very nice and personable.

Gerry P. on

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george S. on

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My preferred location!!!

WILLIAM S. on

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Love the ladies at this location!!

DENNIS F. on

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This is the only location me and my family will use!! Great customer service

LATISHA F. on

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Moving is already tough enough but the ladies at this location made it easier. I felt welcomed the moment I walked in!

Brandon T. on

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James K. on

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ANTOINE H. on

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Great experience with the ladies at this location!! They made moving much easier

Courtney H. on

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Jonathan B. on

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Camalitha G. on

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Jonathan D. on

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TONYA L. on

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Great customer service! The ladies were very helpful

Kaylah S. on

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Ms.Michelle was nothing but AWESOME and HELPFUL!

Kyle K. on

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Nicketa G. on

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STEPHANIE O. on

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Michelle was a wonderful person with excellent customer service , very helpful and I will use this location again as well as recommend

Nathaniel G. on

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Sabrina was so very helpful as she went over the details of my rental. She assured me that I didn’t have any outstanding balances and put mind at ease that the unattended return was done properly. Jason is as awesome too. He worked hard to make sure I could get the equipment I needed at the time I needed it.

Dale W. on

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I got to the location by the turn in time of 9 am. The scheduled opening was 10. I unhooked and parked the unit by the other trailers. I found an open door to the building and found the guy already at work on paperwork. We had a pleasant exchange and that was it. A good overall experience.

harold H. on

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Sharonda S. on

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Marquell M. on

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The ladies at this location was very knowledgeable, when it came to the equipment needed to move my son from college. The truck I rented was clean and well maintained. I would recommend this location, based on the customer service I received alone. If I need a rental in the future, I will definitely come back again.

henry R. on

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Meredyth F. on

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Brakes were squealing quite a bit for that truck

Samuel A. on

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Sunday pickup was horrible. 1. The trailer I was givien was damages and missing one of the necessary chains. 2. Received no assistance from the staff in hookup 3. Scheduled pickup was noon and the office was late slhowing up.. I would not use this location in the future

Carl Y. on

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I was transferred to this location after reserving at another location because the equipment was not available at the first. I had never towed a trailer before, and was informed by dispatch that the staff at this location would hook up the trailer and be sure all taillights were working. But, I had to ask that the 4 x 8 trailer be hooked up after being told I was “good to go” when I paid and signed the paperwork. The staff did the connections willingly, but I should not have had to ask. Otherwise, the experience was handled very professionally, and I would use this location again.

Patrick W. on

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One word describes my rental experience at this location.............smooth!

William H. on

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WILLIE W. on

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There's nothing to improve on, just keep doing what you're doing.

Amber G. on

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Michelle was awesome!

Kenneth N. on

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Kenneth B. on

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I don’t have a problem with the local pick up at all. As a matter of fact the the lady at the local level, her name was Michelle, was more helpful than cooperate level of Uhaul. When I was placing the order online, following prompts and making choices three things happened. First Uhaul changed my pickup location, I understand this to a degree because of where the truck would be. However I chose a 7:00 am pick up time and when the location changed the earliest I could get it was 10:00. This put me three hours behind on a really long day. I know I could have done an online early pick up option, but that brings me to the third problem. The Boxes I ordered were tied to the original pick up location not to where Uhaul changed the truck pick up to. This is crazy if you change the truck local every part of the order should be changed as well. I had to figure this out on my own the night before this planned move happened. I couldn’t do the early pick up because I had to make sure there was someone there to speak to Incase there was problems. I ended up just canceling the box order because it was just to aggravating to mess with. That brings up a 4th issue, I was charged for the boxes online when I scheduled the truck not at pick up so now I am having to wait for my account to be credited back the money. This means I am going to have to keep dealing with this to make sure that the money is put back. I would like to brag on Michelle again, she really tried to accommodate me the best she could, even to the point of giving me the boxes from her location, which she didn’t have to when I was able to cancel the order. I was coming from out of town to an unfamiliar place to empty a dead family members house, an already stressful situation, then have to run all over town the day of the move because of Uhaul. That is why I ordered the truck several days in advance online to avoid all the problems. Uhaul should tie every part of the order, truck, boxes, whatever together. If they change the local of the pick up everything should move with the truck, and no charges should be made until the day of pickup.

ronald V. on

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NANCY B. on

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Michelle was incredibly helpful and accommodating! I thought I needed a trailer, but in the end, Michelle figured out that a truck would be better for our move. She was absolutely correct! There is no way we could have moved the items in a trailer. The truck was clean and much easier to drive than I expected! I would definitely recommend this location! Thank you!

Chris W. on

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Greg H. on

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The gals in the office are a hoot, I will gladly return should I ever need another rental. Thanks, Greg

theodore H. on

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Denise Z. on

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Mark H. on

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I am not sure that I returned the truck back to the right lot. Where I pulled in was very tight and small. They might want to have signs posted for the proper return location.

brooks M. on

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wayne P. on

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I would highly recommend this location, the staff was great..They made the rental process very easy and stress free.

LARRY K. on

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MARTINA V. on

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Jeremy C. on

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The staff was very friendly and welcoming.

Lamont M. on

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It was a Good enough job no complaints.

Tifany C. on

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Jayevztte S. on

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Best customer service ive had dealing with uhaul by far!!!!! The lady who help me was so helpful and did everything possible to make my move as easy as possible I feel!!! Thanks so much you guys are truly a outstanding team the Sharp family wants to let everyone on the team know THANKS SOOOOOOOOOO MUCH

Shernicka R. on

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AARON M. on

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The ladies in this out went above and beyond to make my experience great michelle and april where wonderful with there customer service and friendliness

lee ann G. on

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Alex J. on

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Worst experience I have ever had with UHaul, I am no longer a costumer! This is not even my drop off location and I am still trying to get this worked out with UHaul and I am having no luck, worst customer service I have ever dealt with!!

Julian W. on

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Quick in-and-out, nice, polite staff.

DAVID S. on

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They were extremely helpful and gave me the best price they possibly could based on my needs. I was going to do a one-way rental so that I didn't have to bring the trailer back, but based on their excellent pricing for a local rental, it was much cheaper to do it that way. They didn't try to make me stick with the one-way and they had the trailer available when needed. Very much appreciated the added effort that they gave us as well as their professionalism.