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ALEXANDER M.
Customer Reviews for Excelsior Supplies & Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Even when this company falls short on communication or faults with misinformation it's a set-up to fail for the customer. They have no trouble supplying the least while charging your credit card the most. Little you can do than watch as they charge 3 times the estimate for a half day rental.
David H.Great location, super friendly
Kilian W.The pick up location was fine. However the process I went through in order to get a truck was a nightmare, and caused me so much stress while moving. This is one of the most disorganized companies I have ever seen. My pick up location and time changed twice, was confirmed both times, and then I called to double check and they told me a completely different location, an hour drive from where I needed it and 8 hours after I needed it. And when I get to the pick up location, there isn't a truck for me. They have nothing and don't even have my name in their system, even though I have multiple confirmation texts and emails for this location specifically, with no email or call telling me that it was changed or cancelled. The representative then booked me a truck for the next morning, and me being paranoid because of the way I had been treated by this company the days prior, I called to double check that there would be a truck there (i have confirmation emails for this as well) I was told that that specific location doesn't deal with trucks at all, only vans. I was then transferred to a scheduling manager who was apathetic at best, was offering me no solutions and telling me there was nothing available. She then told me she would transfer me to my local scheduling manager (Vancouver). I was transferred to Langley, then Victoria, then SOUTHERN ALBERTA. This company is a joke and a mess. Finally I got a truck booked for a local pick up location, I called immediately and made the representative guarantee that it would actually be there this time. And luckily it was, but 2 of my bookings were cancelled without my consent and without notice. I am extremely unhappy and deserve compensation for the stress you people have caused me.
SEANA I.Brian was very pleasant to work with. Would highly recommend
CINDY J.Love you guys!
Jason B.Unfortunately they only had a handheld device which limited the amount of information on our rental agreement. My copy had 400+ kms and she only showed 285 which caused her to want to add kms on to this one way rental. Then the truck ran poorly on the highway and barely made it to the return location. Very stressful experience.
FREDERICK T.Easy and quick pick up /drop off.
AMY M.Friendly staff in this location. The helped me a lot with my communication issues. I'll repeat.
Daniel S.Store is gross. Took 30 minutes into my booking to get access to my keys
Jory D.Very friendly
Robert S.All was good
Raafat I.The vehicle would not start after it was shut off. I asked for an additional 2 hours to be added to my time due to mechanical failure. The person helping me, added an additional 12hrs to my rental and I was charged for it. I don't think I should have to pay for that. It was a mechanical and I should not be charged for that.
Paul K.I wasn't told about the fuel charge
Jose R.Computer system is very low and not good first impression.
Mher M.