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david taylor
Customer Reviews for Exeter Packaging & Logistics LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not much
Sheryl ComoAbsolutely nothing.
ROBERT ARATAnothing I can think of, everything went great at that location
John KoneyTerrific experience!
Steven MacDonaldNothing to improve. Exceptional service from every perspective. The only focus was assuring I had a flawless rental experience. Thank you.
James EbertGreat customer service. He was great 👍 great experience really helpful and understanding. Definitely recommend this location
Josh MarshallThis location was great. This suggestion is for the company as a whole: U-Haul’s van and truck dimensions on its site should include information on wheel wells, which can be important when moving large objects.
Walter PayneEverything was good
Randon Ferguson1. Answer the phone during business hours. 2. Be at the business during business hours. 3. Service trucks and complete repairs. 4. Clean trucks. There was a mud covered pen in the U-Haul this time. Last time there were black iron pieces and other trash.
Aiden RileyHope it's ok I dropped the trailer of Saturday afternoon they were already closed and according to the website they will be closed the rest of the week
Brian KellyLimited number of trucks.
Stephanie VanThe location was closed during normal business hours. Then the manager called explained the person left, would be back in 15 minutes and offered no compensation.
Katryna RileyLocation was suppose to be open, but when I arrived it was closed. They could have easily advised me with a phone call but no comment. Instead I spent over an hour in parking lot trying to contact Uhaul to resolve situation.
Donna NolanWeb site needs an upgrade, it continues to be glitchy.
Donna EastmanI literally had no contact, dropped the keys and contract in the lockboxes and received an email confirming
Jennifer BellNot a thing. It's fine as it is.
Donna EastmanLittle better hours. I also left a phone voice message that I accidentally deleted my contract info and payment. I need it resent or paper print out. Please.
Gerald RoyaThank you.
Michael McQuarrieGreat job Mike, great location one of the best! 💪💪
DANIEL HEHIRWas really good, but want to make sure the next customer is given the rental paperwork.
John TomasiThe Best Mike Barrett 💯 Performance The Best.
donald larivereThe staff was very helpful! Thank you
Robert ThompsonThank you Sir, see you next time.
Michael McQuarrieThe facility was closed and the app didn’t work to allow an after hours drop off so I had to contact the help center which took a long time, but eventually allowed me to drop off the equipment.
Jeffrey CairaN/A. Already ready politej and helpfuul.
George FalesCustomer service was great. Very easy to schedule. The website was a little cluttered but overall a great experience. I will refer them to a customer for sure.
Sean DucharmeGreat service
Steven KellowayMike is Always Super Helpful. Will rent from this location again !😁😉
Donna EastmanThe cost of renting and using equipment even for an in-town move is outrageous
Joshua AmannService rep was very helpful and the process was quick and easy. Perfect!
John SimonelliMike is absolutely brilliant
James HewsonContinue to provide your excellent service
Deborah MacKinnonMike is the best!!
Pamela PetritisMike is quick and efficient.
PEA Art Gallery Phillips Exeter AcadMike in Exeter is very good at what he does, easy to work with and knows his stuff
Jeffrey HynesDropped off after hours. Looked like a great store, with easy access.
Don FischerEverything went really well.
Casey WoodburyAbsolutely fantastic service
James HewsonRepresentative was excellent and he was able to accommodate my date and type of vehicle. Thank you for providing such excellent service.
Suzanne TertreaultSqueaky belt. Felt scared the truck wouldn’t maintain a speed above 55 mph as soon. As I reached 60 mph. The belt was so loud I felt as if it wouldn’t make the trip Truck felt very shaky as if there was a trailer attached. If I hit a bump/ bridge overlay the truck shook left and right even at minimal speed. It was dirty upon pickup. I had to pull over and clean the inner windshield as when the sun hit all I saw was a blur due to the gunk on the inner windshield. I had to pull over and clean with windex just in order to see when I drove with the sun head on. Worst uhaul I’ve ever driven. This truck needs a fine tune inspection by the state. Felt very unsafe. And I’ve driven a 22 foot uhaul that felt more secure. Took 7 hours for which should have been a 4.5 hour trip. Not happy at all. I Will contact the BBB . I have the trucks I’d number. Over 600$ including gas. Just to feel unsafe. this is not ok
Jonathan KaschakCheck in process was stressful and cumbersome, complicated by poor wireless access at the location
James FlynnNot a thing keep doing what your doing.
Chris RobergeI was completely satisfied with how easy it was. Also when I had questions, I called and was given exact instructions that made it clear how to return vehicle. This experience was all by phone with a real person, not automated. I Definitely recommend anyone moving to use UHAUL..easy,fast,efficient!!
dolores davisThe gentleman was very helpful. He said he would look into our complaint and see what he could do. I am not sure what will happen with it but the gentleman was very nice.
Brian KetoService was great and the online check-in and checkout was great. The truck was very old, had a strange smell (old vinyl), and though it worked fine in the end, initially it did not give me much confidence for the long trip.
Ryan CrosbieShorten the online rental process
Lindsey BournThe process was as quick and easy as anyone could ask for
Tyler CullenMike at Exeter Packaging & Logistics LLC was extremely helpful, knowledgeable and friendly.
Joan DolanNothing. Mike was excellent! He provided superior customer service!!
Michelle GagneAbsolutely the worst experience I have had with Uhaul and I am a frequent user. My reservation was made months in advance so there would be NO possibility of a screw up. Your mishaps caused my son's wedding to be delayed by hours AND the GUESTS had to actually come prior to the wedding to set it up! The staff and venue I hired were waiting on the Uhaul, (which was filled with the serveware, decorations, linens, flowers etc,) the previous day, but due to Uhauls mishaps and delays getting me my cargo van, the staff timed out and left. No one could come back the next day for the wedding to set up! I am furious.
Cheryl KouninisVehicle was at end of life. Rough ride on the highway. The mobile check in process was a pain and would not recommend.
Anthony BehneyMike in the Exeter Rental Location does a great job.
Steven Wentworth