Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great associates very helpful. Wonderful to work with.
Carl M
Rating:
5.0
Everyone was helpful and prompt. Everything ready to go.
Karla H
Rating:
5.0
Customer did not leave a comment.
CHRIS T
Rating:
5.0
Customer did not leave a comment.
Dominick B
Rating:
5.0
I would recommend Uhaul to anyone needing to rent a truck or trailer! Personnel were very kind and helpful. Uhaul has excellent customer service and support!
Patricia W
Rating:
5.0
Customer did not leave a comment.
Dalton G
Rating:
5.0
The check in and check out process was as easy as it could be. Everything was fine.
Michael K
Rating:
5.0
Customer did not leave a comment.
mark r
Rating:
5.0
Customer did not leave a comment.
Steve F
Rating:
5.0
Great customer service. The representative was very helpful.
Vanessa S
Rating:
5.0
Customer did not leave a comment.
Richard S
Rating:
5.0
This place was very accommodating, quick and convenient! The staff was also very friendly and helpful!
Stacey H
Rating:
1.0
trailer was very old, 1991 model and when i had a flat tire the local maintenance did not have a rim that would fit. after a 3 hour wait maintenance took the flat tire and rim to get a new tire mounted. very poor service!
MICHAEL H
Rating:
3.0
Customer did not leave a comment.
Rochelle S
Rating:
5.0
Customer did not leave a comment.
LAWRENCE H
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
5.0
very helpful
Linda S
Rating:
5.0
Customer did not leave a comment.
Patricia S
Rating:
5.0
Customer did not leave a comment.
NATHAN S
Rating:
5.0
Customer did not leave a comment.
Derek G
Rating:
5.0
Customer did not leave a comment.
Mark M
Rating:
5.0
Customer did not leave a comment.
Michelle R
Rating:
5.0
Customer did not leave a comment.
robert B
Rating:
4.0
Customer did not leave a comment.
William T
Rating:
5.0
Customer did not leave a comment.
Krista H
Rating:
5.0
Nothing.
Jimmy E
Rating:
5.0
Customer did not leave a comment.
Ron S
Rating:
4.0
Service representative was very pleasant and personable, a pleasure to talk with, very helpful.
Patty S
Rating:
5.0
Customer did not leave a comment.
Hector B
Rating:
5.0
The staff was always friendly and courteous while conducting business, esp James who always went above and beyond expectations with his customer service. After almost nearly 3 yrs using EXIT one storage I felt almost like I was leaving family and a home. Very clean and well maintained facility. Exceptional facility and staff! I highly recommend!
Cynthia P
|
Overall Experience
Rating:
5.0
Everything was upfront and was a good experience.
Sam C
Rating:
5.0
Customer did not leave a comment.
Brian T
Rating:
1.0
Charged me an additional $27 for gasoline and a cleaning fee when the van I rented was filthy when I picked it up and there was more gas in it when I dropped it off. Then there was when I picked it up. Never again. U-Haul
Nichole T
Rating:
5.0
Customer did not leave a comment.
Mary W
Rating:
5.0
The service was great! The process was easy. The vehicle was nice and got the job done. Even the cost was fair and reasonable. Overall, it was a terrific experience. Highly recommend!
Karen A
Rating:
5.0
Have a Dolly secure latch installed in the trailer. Great service and trailer.
Randall S
Rating:
5.0
Customer did not leave a comment.
Lori E
Rating:
5.0
Customer did not leave a comment.
TIM H
Rating:
1.0
I received a Charge for Not folding the moving blankets , I was never told , It’s NOT in my contract. , this is unacceptable. Mean while if I parked the Trailer away where in the lot other then I did , the blankets where not secured safely , I parked the trailer into a wall witch prevented the doors to be opened and removed ( steal) the Blankets. The manger I spoke to was totally unprofessional when it came to discussing this issue. I reached out to Uhaul corporate and are waiting to hear back from someone.
Joseph V
Rating:
5.0
Customer did not leave a comment.
Michelle H
Rating:
5.0
Customer did not leave a comment.
Amber N
Rating:
5.0
Customer did not leave a comment.
Roger P
Rating:
5.0
Customer did not leave a comment.
Frank J
Rating:
2.0
This storage unit was very clean, smelled good inside. I loved the security access with key pad entry.
Monica D
|
Overall Experience
Rating:
5.0
equipment ready and in good condition
TIMOTHY C
Rating:
5.0
Nothing
Randy E
Rating:
5.0
Despite dropping off the truck after hours, the customer service over text was very helpful and responsive.
Maria P
Rating:
5.0
Would rent again...Great service..good people to help you
JOHN G
Rating:
5.0
Very nice, clean facility and the staff are awesome.
Jennifer R
|
Overall Experience
Rating:
5.0
I appreciate the helpfulness of the staff!
RACHEL L
Rating:
3.0
Location was closed
ROBERT N
Rating:
5.0
This is the second time renting a pick up truck from this location and again I feel that no improvement is needed also I received excellent customer service here especially from Susie she was polite quick and sweet as can be would highly recommend to anyone!
Tanner C
Rating:
5.0
Customer did not leave a comment.
Annette D
Rating:
5.0
Customer did not leave a comment.
Robert L
Rating:
5.0
I thought I was renting a van for $19.95 a day. I was not informed of the different rates on rentals vs. miles. But it was a great van and a great experience. I will be renting their again.
Jack O
Rating:
3.0
The location is in a place where there is not a lot of service causing the online check in with your phone to be a struggle. The dolly I rented was not in the vehicle.
Ian K
Rating:
4.0
Customer did not leave a comment.
Paul R
Rating:
5.0
I was able to come & go as I pleased. Worked out well.
Scott W
|
Overall Experience
Rating:
5.0
Very nice lady that checked me out
Robert L
Rating:
5.0
Service is great and the people are very helpful and kind.
KENTON M
Rating:
5.0
James is always ready to do what he can do to help. Great storage area too
Craig M
Rating:
5.0
Customer did not leave a comment.
Benjamin M
Rating:
5.0
Very accommodating. I have rented here a couple times and both times very quick, efficient and great service.
Robert E
Rating:
5.0
We were very pleased with the service and everything. Definitely recommend to other.
Tracy M
Rating:
5.0
Exit 1 Storage is a great ambassador for your brand! They are kind, the facility is immaculate and the prices are more than reasonable!
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
Brian C
Rating:
5.0
Customer did not leave a comment.
Rosemarie D
Rating:
5.0
Cody did an excellent job of handling our rental. She was there when we needed her and delivered perfect r customer service! Five stars!!!
Kristen S
Rating:
5.0
Excellent, super clean, well organized. Jim made our check in easy and gave a great tour of the facility showing us different size storage units. Thank you for the first class attention!
Ron W
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Walter C
Rating:
5.0
Customer did not leave a comment.
Scott W
Rating:
5.0
Great customer service. Easy access
John M
Rating:
5.0
Customer did not leave a comment.
Tasha C
Rating:
5.0
Customer service is always A 1
Eric A
Rating:
5.0
Customer did not leave a comment.
Sophia H
Rating:
5.0
Customer did not leave a comment.
julienne h
Rating:
5.0
Customer did not leave a comment.
JAmes R
Rating:
5.0
Customer did not leave a comment.
Bruce B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gina B
|
Overall Experience
Rating:
5.0
Customer service at this location,,,Great! he was nice, friendly, efficient. It didnt take long for pick up, truck was ready. Location was easy to find, about a mile off interstate.
UHaul issue, I wanted pick up 2 blocks from the home we were moving, but UHaul changed to this pick up station, Just 8 miles away, but still not my choice.
Robert S
Rating:
5.0
Very efficient rental/pickup process! Everything is completed online!
Sandy D
Rating:
5.0
Customer did not leave a comment.
Heather D
Rating:
3.0
Equipment was fine but the staff member I worked with was very gruff and overall not pleasant.
Jennifer W
Rating:
5.0
Customer did not leave a comment.
Michael G
Rating:
5.0
Customer did not leave a comment.
Frank P
Rating:
5.0
Customer did not leave a comment.
william h
Rating:
5.0
The Best Storage Facility I have ever used! The owner is so helpful and kind. So safe and in a great convenient area. So clean !!
Jill T
|
Overall Experience
Rating:
5.0
Excellent, fast, friendly.
Steve T
Rating:
5.0
This was the greatest experience ever on renting a moving truck. Everything was done on my phone from the ordering, picking up and dropping off. Absolutely no hassle or any problems. I highly recommend using “Uhaul truck share 24/7”
Duane P
Rating:
5.0
Customer did not leave a comment.
Thomas U
Rating:
5.0
Customer did not leave a comment.
steve m
Rating:
5.0
I was given Willy's Hot Shot, 1024 Grafton Rd, Morgantown, WV 26508 as my drop off location. They would not answer their phone, their voice mail was full, and when I went to the shop no one was there. It is located in a bad site to get in and out of with a truck.
I called Exit 1 Storage LLC and they accepted my turn in and were great to work with.
Curtis W
Rating:
5.0
Customer did not leave a comment.
Stephen D
Rating:
5.0
Customer did not leave a comment.
Eric A
Rating:
4.0
They close pretty early and we had to do the after hours drop-off.
Jennifer W
Rating:
5.0
Customer did not leave a comment.
Steve H
Rating:
5.0
Location had professional office and staff. They facilitated a change in size. Truck was ready and clean. Truck was in good shape. No problems
Sallly D
Rating:
3.0
Customer did not leave a comment.
Michael-Anne S
Rating:
4.0
Customer did not leave a comment.
RALPH W
Rating:
5.0
Customer did not leave a comment.
pam r
Rating:
3.0
Nothing wrong with the location but I found the mobile check in to be a drawn out and complicated process. Took me almost 45 minutes to actually get in the car. Lots of re-taking of pictures and the app freezing.
Julia P
Rating:
5.0
Customer did not leave a comment.
Kyle W
Rating:
5.0
The people were friendly and drop off after hours was easy. Thank you. I will recommend this location
Brian S
Rating:
1.0
It took and hrs half to get the truck then the sent me a bill of 600.00 dollars for I don't even know horrible experience go to penskie
Zachary T
Rating:
4.0
Make sure you actually have dollys to give out when people rent them or at least take the price of them off the bill if unable to provide.
Haley P
Rating:
5.0
I rented a unit for almost two years. Came back to get my belongings and everything was in perfect condition. No sign of bugs or mice. My stuff didn't even have any dust on it! Would highly recommend this facility!!!
Sharon S
|
Overall Experience
Rating:
5.0
This location in Morgantown was a great experience. The place looks brand new and the staff was very helpful. Even taking me to show me my storage unit and explains everything along the way. James was very helpful and explained the rental contract in detail. Temperature inside was cool and having music on while moving made a difference. I will definitely use again if I need storage while in Morgantown. Thank You
Tim S
|
Overall Experience
Rating:
5.0
My schedule to move in is Friday April 28th. Please confirm
917-763-4020
Avery C
|
Reservation
Rating:
5.0
The staff was excellent! Very polite. I will definitely use this place again! Thanks!
ANTOINE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA M
|
Overall Experience
Rating:
5.0
Thank you for everything!!
Mary E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carl C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILIP M
|
Overall Experience
Rating:
5.0
Thank you to all at this outstanding facility, and especially to James Mitchell for working with me last year when I was moving all of our furniture here from Iowa, and as we slowly downsized. Thanks also for recommending Brewer & Sons movers, who have been excellent! You are not only Exit 1 but NUMBER ONE and FIRST CLASS in our book! Thanks very much!
Laurie Lyckholm MD
Laurel L
|
Overall Experience
Rating:
5.0
Thank you James for the wonderful two years of storage entertainment! Moving out was bittersweet. Thank you again for everything!!
Jennifer H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan C
|
Overall Experience
Rating:
5.0
The best full service facility in the area
Steven C
|
Overall Experience
Rating:
5.0
I stored there for nearly 2 years and it was the best experience! The staff is great and accommodating and the facilities are top notch!!
CHRISTOPHER C
|
Overall Experience
Rating:
5.0
Satisfied and most definitely will recommend EVERYONE!!
Christine G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAMANTHA S
|
Overall Experience
Rating:
5.0
Excellent facility and staff!
Virgilio C
|
Overall Experience
Rating:
5.0
Friendly, and helpful staff, very accommodating.
Adam K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles W
|
Overall Experience
Rating:
5.0
Great experience. Made a stressful time more tolerable. Thank you Mr Mitchell
William B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gary a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Albert J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathan M
|
Overall Experience
Rating:
5.0
Best storage facility I have seen, climate controlled, large elevator, dollies available. I would highly recommend.
Sherri F
|
Overall Experience
Rating:
5.0
The staff were always cordial and very helpful. An amazing move for us.
James U
|
Overall Experience
Rating:
5.0
I’ve used storage facilities around the country, this is the very best.
david e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah P
|
Overall Experience
Rating:
5.0
James and staff are the best! Beautiful, clean, secure storage facility!
Leah F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christina r
|
Overall Experience
Rating:
5.0
Absolutely wonderful. I’ll be back this spring and recommend. Thank you. The gentleman at the facility was Absolutely wonderful
Gina O
|
Overall Experience
Rating:
5.0
Amazing facility. Definitely will recommend it to friends.
Abigail P
|
Overall Experience
Rating:
5.0
Very clean and well maintained facilities, super secure, definitely the nicest storage unit place in Morgantown
John B
|
Overall Experience
Rating:
5.0
Exit 1 Storage is an excellent facility. James the manager was very helpful on day one in January. All of the staff I spoke to were always courteous and helpful. The facility is spotless and well air conditioned. I will recommend Exit 1 Storage in the future.
Melody L
|
Overall Experience
Rating:
5.0
Perfect place to store my things in between apartment leases
Rachel G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christy W
|
Overall Experience
Rating:
5.0
Great facility! The staff was so helpful and accommodating.
Marietta D
|
Overall Experience
Rating:
5.0
Exactly what you need. Clean, secure building with reliable access. Overall was happy with the 6 months we utilized it.
Alan T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin D
|
Overall Experience
Rating:
5.0
Best uhaul place around.
Jane B
|
Overall Experience
Rating:
5.0
Exit 1 storage was above my expectations. I had my storage unit about 2 years and every time I visited the Staff was very friendly and facility was always clean. Inside entrances and climate controlled. Would definitely recommend for storage and U-haul rental, as I utilized both services more than once.
Thomas H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cortney S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve F
|
Overall Experience
Rating:
5.0
Absolutely will I recommend! Staff was helpful.....facilities very clean. Felt comfortable accessing my third floor storage unit anytime. This is my “go to” storage area....
Pam B
|
Overall Experience
Rating:
5.0
Amazing customer service!
carlos s
|
Overall Experience
Rating:
5.0
Exactly what I was looking for. Facility was spotless and customer service was top notch.
Eric M
|
Reservation
Rating:
5.0
Excellent facility that is state of the art. Climate control that is superior, modern storage units plus easy access.
david e
|
Reservation
Rating:
5.0
Very clean and units are temperature controlled. The staff was friendly and efficient.
Brenda A
|
Reservation
Rating:
5.0
We did not utilize the storage unit and would like to cancel that reservation for a refund.
Jeremy C
|
Reservation
Rating:
5.0
We had an excellent experience at Exit 1 storage and would recommend it! Very attentive staff, clean air conditioned facilities and free furniture dollies that made moving in easy and quick.
Margaret M
|
Reservation
Rating:
4.0
This is a great location. The man I spoke with was very professional. He explained everything thoroughly. He took me around the facility as well and told me what to expect. I recommend this location.
Yann N
|
Reservation
Rating:
3.0
I ended up not renting the unit because my free month was not honoring my free month coupon for renting a uhaul
Christy F
|
Reservation
Rating:
5.0
This place is AWESOME! There are two codes to get into the building/storage unit, so I don’t have to worry about my items, and the inside is well lit and clean! They provide dollies, too.
Allison D
|
Reservation
Rating:
5.0
Best place you will ever find. CLEAN, convenient, easy access, nice staff. I wish every town had such a nice facility and offered such great service.
Jennifer C
|
Reservation
Rating:
5.0
Did not need the unit after all. Staff was very helpful over the phone I’m getting it canceled.
Heather P
|
Reservation
Rating:
5.0
The folks at Exit 1 Storage were great! They made the whole process very easy.
Walt R
|
Reservation
Rating:
5.0
Excellent facility, clean, and looks brand new
Kevin T
|
Reservation
Rating:
3.0
Wish the elevator was in
britani p
|
Reservation
Rating:
5.0
Nice facility with easy access.
rebecca l
|
Reservation
Rating:
5.0
Check-in was easy and the folks in the office were friendly and helpful! I have rented storage units a few places around town in the last couple of years, and this was by far the best experience.
rob G
|
Reservation
Rating:
5.0
Nicest people and clean and secure storage.
anthony b
|
Reservation
Rating:
5.0
I liked that music was alway playing, especially gospel. It was soothing.
lisa b
|
Overall Experience
Rating:
5.0
This was everything we were looking for and more. The facility is clean and secure and as a bonus they have everything needed to help move.
Robert W
|
Overall Experience
Rating:
5.0
Great company to deal with. Friendly and helpful staff. Amazingly clean storage units. Easy access to the building 24/7 with the security codes. All around great experience.
Sarah T
|
Overall Experience
Rating:
5.0
This location made my unit move in and U-Haul return extremely easy, easier than I feel it would have been at another location
Marga H
|
Reservation
Rating:
5.0
Staff was pleasant & very helpful. The facility is clean, indoors, & convenient. Overall process went very smoothly.We’ve never used a storage unit before and the worry was taken away with this choice
Thomas H
|
Reservation
Rating:
5.0
Facility was clean, felt secure, and easy to access. The employees also provide great customer service. If we need a rental unit in the future we will definitely come back.
gail g
|
Overall Experience
Rating:
5.0
Location is clean, well lit at night, convenient to move into. I would be happy to rent this storage facility.
Stephanie D
|
Reservation
Rating:
5.0
Online reservation system made reserving a place easy. Also having sunday office hours is helpful since most moves involve the weekend. Thanks!
JULIE P
|
Reservation
Rating:
5.0
Sharon and James are fantastic! We are treated like family. Easy access and just off exit 1 from I-68. We have had several units across the US and this is by far the best! Spot on pricing.
MEGAN A
|
Overall Experience
Rating:
5.0
This storage unit made my moving situation very easy. The staff was extremely helpful and the building seemed very secure and well lit!
jessica d
|
Overall Experience
Rating:
4.0
I hate being poor. If I had the money i would still be renting a space. All of the items were my mothers. She had a stroke and I am trying to sell her house. I had to put all her items in storage.
mya m
|
Overall Experience
Rating:
5.0
It was a very nice place. The employees were nice and helpful. They helped me get a unit that was perfect in size for what I needed. Will use their services again if needed.
Damian P
|
Overall Experience
Rating:
5.0
Perfect spot!
Jason S
|
Overall Experience
Rating:
5.0
Very clean, temperature regulated, and secure unit! The music was also enjoyable too. Definitely recommend!
Janet E
|
Overall Experience
Rating:
5.0
.
Kaitlyn M
|
Reservation
Rating:
5.0
excellent experience. Will definitely use this facility in the future if the need arises.
