Customer Reviews for Exit 115 Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Exit 115 Shell

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Mattias O. on

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Prompt, courteous service.

Del E. on

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This is a very busy location for a fuel stop. The employees are very busy dealing with fuel transactions leaving very little time to deal with U-haul customers. Long wait periods. You may want to look at a person full time here to deal with U-haul customers and cleaning and servicing the equipment.

Shelley B. on

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Friendly staff

Danielle M. on

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Gary S. on

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Gary S. on

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Tammy E. on

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James A. on

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Lee W. on

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Fast, simple, and efficient experience. Lisa and Steve are very knowledgeable, friendly and efficient.

Lee W. on

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thomas F. on

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Mison B. on

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The drop off took a long time as there was a customer ahead of me that had issues with their drop off location. I ended up having to wait about an hour to drop off the uhaul. The staff person was nice and helpful though.

Michael F. on

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Michael M. on

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Thomas P. on

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I have used them multiple times. For this location I recommend using the express check out before going(I use the app). They are a gas/convenience store and always busy

Julia F. on

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Anita C. on

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Sandor T. on

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Price:. Good grief, I had truck for 5 hours and drove 101 miles. Paid . 89 cents per mile. I will not use U-haul again Your price was exorbitant.

Arnold R. on

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Aaron S. on

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1:Have a dedicated desk for u-haul. The agent was overwhelmed trying to run the cash register at a crowded gas station while processing uhaul contracts. 2: better signage "uhaul returns park here" type of sign.

Richard N. on

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We purchased a 2 full day rental however, the trailer was double booked and we were forced to make a rapid return do to their error. We technically had the trailer until 9am on Sunday and they changed it to be returned in 18 hours even though we paid for 48 hrs. Not happy.

James C. on

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LEE W. on

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Debra N. on

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Have the attendant park the vehicle in the large lot rather than making the customer drive to the back of the lot searching for a space.

Meiqui H. on

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Ted H. on

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Richard K. on

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John R. on

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Douglas C. on

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Cameron H. on

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I reserved a truck in ellensburg and then without any notification beforehand was sent to Kittitas to pick up the truck- and the workers at the Ellensburg location were rude about it. When arriving in Kittitas the workers there were also rude and told us to come back 2 hours later for no reason just because the store was busy, and then after having to debate with them they finally let us use the truck that we reserved.

Michael B. on

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Customer did not leave a comment.