The pick up and drop off process can only be described as a nightmare!
christopher r
Customer Reviews for Exit 9 Marketplace
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The APP was very difficult to navigate for pickup, after 15 minutes and being asked the same questions repeatedly, we had to call the company to finish the process.
Rebecca HThe new truck had junk in the rear, out of the locations control, but the lady I dealt with made everything smooth and simple!! Joe Ruspantini
JOSEPH RTruck was pretty dirty on the inside cab like some coffee or some liquid was spilled but other than that it was an overall great experience.
Albert LNothing
James DI had to leave keys in the drop box But over all was a good location..
melvin TNo one present on weekend (Sat). National website had wrong contact number (even on receipt). They did post correct contact info on door entrance so they knew I had returned truck. Front parking lot a bit disorganized. Confusing is the $20 fee for using the U-Haul AP or only for requesting receiving notice of receipt? I put keys in the drop off box.
james jExcellent customer service at 5 am, whoever this woman was, she was a lifesaver
Jamason MShould have say "pick up by mobile ONLY" cuz I chose by the counter. !
PRANEET RThis was one of the worst experiences I’ve ever had. I’ve used Uhaul for the past 15 years and have never had an so many issues that I had with this reservation. The level of customer service from several employees was appalling. Thankfully now I am in my forever home and will never need to use Uhaul in the future.
Ashley MI dropped off after hours in the pouring rain and wanted to use the app to return. The app told me where to find the barcode on the bldg but there wasn't one. I called # on the door for help and guy who answered said to call U-haul. I did and got help. Took me 30 min to return the truck. Hartley's called me next day and when I tried to tell the woman how hard it was to return, she blamed the app. Never again will I use this place.
Michele PI had great service and great understanding with paying my bill hope u all have a good Xmas and happy mew year
BECKY PHave items available, such as all size dollies
JANINECHRISTINE PI was charged for 2 days rental when I only rented it for ONE day !!!! How they can get away with that ??? My advice is Do not do business with Exit 9 Marketplace. I questioned the amount prior to renting, she said she would look into it , then I returned it the next day and once again she said she would look into it, nothing has happened except me being charged DOUBLE !!
DENNISLEE LWe were charged $1,114.00 2 weeks after returning the truck. We called yesterday and were told it was returned in New York, but we live in Virginia. Our card has not been credited yet.
john bMaybe a sign as you get off the Highway letting people know you are close we almost drove right by the place.
HAVILAH SWhen I picked up the truck the furniture blankets were not included.
Daniel GEmployees very friendly, but would like to have the rented equipment like dollies available
JENNIFER FThis location is friendly n very professional
Catherine sVery good and attentive customer service for a small location.
NADINEDENISE HCustomer Service is fantastic at the Exit 9 market Place. Could not have been more helpful and friendly. I reserved my truck at Hartleys in Polkville NY. Then I found out my truck was actually at Exit 9 Market Place 20 miles away. When I inquired with Hartleys they were rude and indifferent to my concern that I would have to add an extra 40 miles on to my bill just to pick up the truck and bring it back as this was an in town move. This is not the first bad experience I have had with Hartleys and I can say that I will NEVER rent from them again. The Exit 9 Market Place will be my go to for friendly down home service and excellent customer service, regardless of the extra mileage.
Kelly FVery easy experience, no issues
Ted VExit 9 was very professional and great to work with. I would refer them to anyone.
Lorrie CThey had excellent customer service very helpful
Catherine s