Location was unorganized and dirty. The mechanic came in from garage, farted and stunk-up the entire small office space I was in. Even the cashier made a comment regarding the smell. Nastiest and most disrespectful place I have experienced.
Stephen H
Customer Reviews for Exit 92 RV and Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole experience was unnerving and very unprofessional. I would not trust this company ever again.
Tyshawn MNot a safe area.
Andrea DIf a U-Haul is not open on Sunday and I have to return my truck is a pain in the hind end to do everything online. I feel since they were not open on Sunday I should not be penalized. I having to hurry and get things in there when they’re not even going run it out I understand companies do what they do but I will never rent another U-Haul that I have to do a check in online ever again I will go someplace else first.
ROY MThe owners were great.. I came from south bend and what I thought the place would be over by the exit 92 off toll road it wasn't. (MY fault) should of Googled it first. I think they need a better place to park ur vehicle when picking up a truck . Overall this was a good place to grab a u haul.
Stephanie NInsure when a rate is given to a customer. That rate is honored.
Matthew DTruck was filthy and smelled of oil and smoke. Location was extremely unorganized and not in a safe area. They were rude and acted like we were inconveniencing them.
Travis DNeed a receipt emailed too me please
CALEB BI’ve gotten uhaul a couple times before and it seemed like this time it took longer to get the truck. Was just too much extra. But it was still easier than going in and doing a reservation.
DEJA RLocation was inside a mechanical garage and was so noisy I couldn't hear the clerk half the time. It was very dirty inside and mechanics were talking to shop customers next to me it made it very confusing. The email my wife got for the reservation said it would be $231 but cost $321. And since we paid cash there was a 100 dollar deposit also. I felt overcharged for a little 10 foot unit that said 19.95 a day on it. Even the place I returned it couldn't believe how much they charged me and said I cold of used a 27 foot unit round trip with double the milage for alot less. I am very disappointed with this rental and will probably look at renting somewhere else next time. Very sad. I have used uhaul many times in the past and never been charged anywhere near this rental. Almost 350 bucks to go 101 miles is absurd. I feel as though they took advantage of me since I paid cash on the spot.
Don RMake sure all tires have air before providing truck to customer.
William FBarb is great!
Douglas WThey were unbelievable. My truck broke down. They help me get another vehicle help me hook up my trailer and got me on my way. I can’t say enough about the help they gave me. They also let me keep my Brokedown truck at their place until the tow truck came
MICHAEL PThe lady in charge of rentals was not overly friendly and welcoming for a first impression. But she did warm up at the end. The building and office were disgusting. It was dirty, cluttered and wreaked of filth, oil and cigarette smoke. The parking lot was non existent. It was filled with broken down junk cars. I had to park on the sidewalk in order to stay off the street. The trailer was ready and accessible for my friend to back up to it. He had to park in the street though. They store on Toledo Rd is only slightly better. lol
Jane MThis location is extremely dirty. even though I made my reservation online it took over 20 to 25 minutes because they had to input all the information all over again. The lady at the front counter was very polite but again the place was filthy dirty. Old clothes laying around food dirt disgusting.
Harry SI called the number on my contract that said call when u arrive and they literally said "wrong number" and hung up. The pickup process needs to be more clear.
Lawrence ZThe uhaul representative at this location was very rude. Asking questions seemed be an annoyance to her. I rent your trucks routinely, either monthly or every other month. If this location is given to me again as a pick up location, I will cancel the reservation and use another truck rental service. In terms of the truck, it was fine.
Tiffani GThe woman who helped me was Great!
Rocco DWas a bit hard parking and not very clean inside but overall I did what needed done and was treated well.
Victoria BCharged me for gas when I actually put more gas in it than I started with. I will not be using Uhaul again. I will pay more to use Penske.
Laura CAll running lights not functioning, when asked to check, response was if signals and brake lights work, running lights will be.
Joseph MI have no suggestions for improvement because my experience was a pleasure.
wayne kThe reps were rude and acted like it was intruding on them. They weren’t helpful at all.
Gerhardt BI don’t understand why I was charged $19.95 twice. It should have been $19.95 for truck and $14.00 for insurance. I did not get a dolly . So no I was not satisfied with there service.
J REverything was good
Franklin BThe pictures are kinda ridiculous. Way to many
Nathan WMade a reservation the day before. Called with a question and the woman who answered was extremely rude. At pickup time, the truck was covered in ice and snow and it hadn’t snowed here in about a week. Take pride in your equipment and customers and clean off the trucks when it is reserved! A customer should not have to do that!
Nathan HFriendliest lady I’ve met since I arrived in town. Disconnected the auto transport and was very friendly. Five stars!!!
JANESSA EThey charged us for after hours drop off. But we called and spoke with them on the phone when dropping off. We were refunded this amount after complaining a few days later.
Ann PNowhere was anybody ready for any of us that $50 guarantee I think you guys just upped your price is $50 because you automatically know you’re gonna have to give it to us it put me back four hours a lot of phone calls it was just a big headache no worries though I’ve been blasting it everywhere on how you guys do I don’t want anybody to have to experience what I had to
jonathan hThe people were nice and they had the equipment I needed. I was expecting a real U-Haul dealer with accessories and other U-Haul equipment I could buy.
James CTight parking. Desk inside was a disgusting mess. Brake lines off vehicle scattered in walkways. Hazardous and messy all around.
JOHNATHAN YHorrible location, run down and extremely dirty. No inventory of even the basics. Not at all a good representation of U-Haul.
Cliff WPlease clearly mark customer parking area
Stephanie CThe location was conveniently located so that was nice. Its kind of hard to navigate though because I think its like a auto garage? So its hard to know where to park, etc. But it still worked out great for an afterhours dropoff.
Jose CDue to bad weather on the drive down to Elkhart I was an hour late dropping the trailer off. I explained this to the woman but she still insisted on charging me for an extra full days rental. I feel that bad weather and only an hour overdue is unfair. The location was also dirty and smelt of marijuana and not somewhere I would return.
Julian HThe gas was lower than what was told to me. The inside of the truck had trash in it.
Julius BThe area is a little cluttered but nice people and easy to work with
Mikel AThe lady behind the counter did not acknowledge us for several minutes. Wasn’t the friendliest person.
Craig MStaff were not wearing masks and the one who was had it down below her nose. There is a mask mandate in Elkhart. This is not good business practice. We stayed outside as much as we could throughout the process. They were very nice and helpful - just not following COVID safety protocols.
Megan MI think that the fuel gage on the truck showed full and it was not. The gage didn’t move for better than 50 miles when After I filled it up. When I picked it up it moved right away indicating it wasn’t completely full. That said I was happy with my experience.
John PDidn’t get dolly we paid for, location of uhauls was incorrect and not actually at the address listed. Location hours were wrong and employees were very rude.
Ashley GNot tell them its gonna be 50 then charge them 90 and fuck them over.
Reba EHave Easier more accessible parking for returns
Alicia NThis place is nasty I had to navigate through hundreds of car tires stacked outside the building just to get inside. No one wore a mask except me, and inside the building was also nasty things were everywhere including the small counter top. The lady checking me out took forever it was like she was learning how to use a computer for the first time. The only redeeming part was the man that should me the proper way to use the trailer.
Richard YCustomer service picking up the uhaul was awful. Did not feel welcomed at all. The worker acted like I was not even there. Seemed a bit expensive too. But I understand.
DeAshton HCharges are more. Insurance plus mileage plus gas
Chirayu PVery unorganized and terribly slow, the person "helping" me stood outside talking to someone leaving me in the so called office for 20 minutes. There were 6 people just hanging out in the tiny office, no social distancing what so ever. Rather rude attitudes.
Rhett R