I made a reservation online and it said that I had a truck available in the town I’m in. They call me one day before I’m supposed to get this truck and tell me I have to drive to another town to get the big truck I wanted. So that meant more gas AND more miles. Both places were having trouble with the Uhaul app. It was a nightmare
Brittany M
Customer Reviews for Lashley Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn’t have an issue with the location pickup. They were good. But they had never done anything with uhaul before that day. So took over an hour to check out the trailer. I do have a big issue with Uhaul itself. I wanted a trailer pickup in Scottsbluff nebraska. I had to make a 40 mile round trip to get the trailer in Morrill. Then driving through town that same day I saw two other locations in Scottsbluff that had the same trailer. I think it is ridiculous to send people 40 miles out of their way when they could have literally gone 3 miles round trip to get what they need. Nothing against Lashley auto. They just arrived one day and a trailer was there and they hadn’t fully finished all their training. Highly dissatisfied with Uhaul.
Justin H