Lovely lady helped us she was from North Carolina and just a sweetieCyrese K.
Customer Reviews for Express Car Wash 1
U-Haul Truck Share 24/7© Location
Rochester, MN 55904
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did the pre-check in and pick up and drop off was very easy, both times I had very helpful staff at the location, and during drop off I got to meet one of the owners, she was very helpful and it was nice to talk to a local business owner that takes pride in how they take care of customers.Kris H.
The security hooks on the trailer were damaged, we ended up purchasing our own hooks to properly secure trailer. Although customer service was good from employee he was not properly trained on how to handle the situation. Also when I attempted to call the location the following day to try and extend my rental the mailbox was full and could not accept messages and I called 8+ times with no success. I have never had an experience like this with uhaul. The additional time and money spent to rent this trailer was extremely inconvenient during a move. The employee Devon was absolutely wonderful and he should have had more support from his leadership team as the damaged equipment was not his fault and he had no idea how to proceed, we spent an additional $15 on proper hitch hooks as the damaged ones were not the proper hitch hooks and they were also bent/damaged. Not safe! Luckily my husband knew how to properly fix the problem to ensure safety to us, our vehicle and your trailer, if we would not have been on a strict schedule for moving I would have requested my money back and rented from someone else.Megan H.
Excellent experienceMackenzie F.
Customer did not leave a comment.Cory S.
Customer did not leave a comment.Dale K.
I did a way one but they didn't tell me which Inver grove height to drop off, I wasted 30 minutes for nothing. I am not happy with that part.Phaly L.
Customer did not leave a comment.JOSHUA C.
I had zero problems what so ever. I will rent through them again. Thank you for a great experience!Brenda S.
It was a busy car wash and it took a.long time to.pick up my truck due to the numerous car wash customers being served while the clerkvwas waiting on me.Barbara T.
Customer did not leave a comment.Sierra D.
Customer did not leave a comment.LYNDA B.
Customer did not leave a comment.Mason D.
Customer did not leave a comment.Raymond P.
Customer did not leave a comment.roger H.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.Richard R.
They were very apologetic that I had received terrible service from the store in Bloomington.Richard K.
First location we went to in Rochester was terrible. We waited in line and a guy walked right in, ignored the line and got served before us. Then we were told we needed to go to the car wash location after waiting 15 minutes That location needs a new manager Lady at Car wash location was excellent and knew what she was doing. She saved the day!Ginger D.
Great customer service, will continue to rent from this locationJames Y.
Were helpful and it was a good experience.Dan H.
Customer did not leave a comment.Kayla O.
Customer did not leave a comment.Alexander E.
Everything was perfect. Great people!Fred H.
Very friendly and courteous they welcome you and quickly get you in and out with rental. I would recommend them for others. Thank youLonnie O.
Customer did not leave a comment.Richard N.
Customer did not leave a comment.Benson M.
The lady that was helping me was very friendly and had a great attitude very respectfulNaji A.
Customer did not leave a comment.Rob S.
Customer did not leave a comment.Jason J.
Customer did not leave a comment.Upton S.
Extremely friendly staff!!Diana C.
Customer did not leave a comment.joe H.
Nothing! I want to give recognition to Carol. She was the person who completed our pick up process. She was AMAZING. Her service was way above what I would expect. She was helpful, informative, so friendly. She was thorough and helped us with the hitch connection and explained it all so that we could understand it. I hope you can give her direct recognition because she was awesome!Carolyn M.
Customer did not leave a comment.Kayla M.
Super friendly and quick!Mary Beth M.
They sent the truck out with one of the dual tires unable to hold air.Karl F.
Using this location was a disappointment. I have rented U-Haul moving equipment for 25 years, and for the most part, have been pleased with the process and the service. This location and the service I received was the worst I have ever experienced. The woman handling the truck rental was not prepared to complete the transaction, even though I was pre-approved via online registration. She attempted to deflect her unpreparedness by talking about the business and diverting my attention elsewhere instead of completing the process. I attempted to make telephone contact multiple times with the location two days prior to my rental date with no success. I used the phone number posted on the website for U-Haul. No one answered that number, and the mailbox was full, so I was unable to leave a message. When I confronted the woman with my frustration, she ignored my concern and said she didn't answer that phone number. She only answered the phone if a call came from another U-Haul office that used a company number to call her. I also included some moving supplies with my rental agreement. I was told that there were no supplies at that location and that I would have to obtain them from another U-Haul location in town.Ken K.
We had booked our pick up for a location closer to where we were moving . Before we were to pick up a Uhaul rep called and said they were out of inventory and now needed to pick up at new location. Since move was a one way drop off and this was now further than the first UHaul, rep did comp us a few miles.Jennifer M.
Customer did not leave a comment.John L.
No problems, they were busy though and we had to stand and wait because the employee had to take care of the car wash customers, so he was constantly interrupted.Robert E.
Customer did not leave a comment.Lisa L.
The lady in the office was one of the nicest people I have ever metGeoffrey F.
Attendant was gone. Car wash worker didn't know what to doBruce S.
Your pricing is insane. Thats way to expensive for a crappy little car hauler. The straps were frayed beyond use and to insert them into the ratchet mechanism i had to push them past the ratchet with a screwdriver. For 100 dollars the trailer should be maintained much better. 100 dollars for a 60 mile trip is outragious, not offering any discounts for military is outragious as well. Will never use or suggest your service to anyone for that reason.bonham O.
Friendly lady.Everet AND S.
Customer did not leave a comment.John H.
we had to change our order a couple of times, but it wasn't a problem for the scheduler. She did a great job.EVERET S.
Customer did not leave a comment.David D.
Customer did not leave a comment.Dale V.
Customer did not leave a comment.Kelly S.
Customer did not leave a comment.STAN L.
I love this location for the friendly service and quick advice.Brett K.
Customer did not leave a comment.Ross P.
Customer did not leave a comment.Chad W.
The lady that helped us was wonderful and friendly. I would recommend that location and her to everyone! Great experience!Lana E.
Customer did not leave a comment.Jerald P.
Customer did not leave a comment.Gilman H.
Very helpful and friendly staff!Steve H.
Customer did not leave a comment.Blia L.
Customer did not leave a comment.steven M.
Customer did not leave a comment.Ray C.
Customer did not leave a comment.Ross W H.
VERY FRIENDLY STAFF - WILL USE AGAIN WHEN NEEDEDDALE N.
Nothing to change...great service!James Y.
The sales reps were awesome. Extremely nice and very helpful. If I ever need a U-Haul truck again in Rochester, I will be returning here! Employees represent the company extremely well!Mark R.
Very nice agent she was greatThomas H.
I purchased moving supplies and rented a truck and trailer to tow my car. The employees at the store were always helpful and polite. Would definitely recommend.Tara T.
Customer did not leave a comment.Brian T.
Let the customer inspect the unit before asking to sign the contract.THOMAS H.
Customer did not leave a comment.Nathan O.
Customer did not leave a comment.Cheryl C.
very friendly attendent.Mike W.
Customer did not leave a comment.Susan H.
Customer did not leave a comment.Randall T.
Customer did not leave a comment.monique B.
Customer did not leave a comment.Matthew P.
Customer did not leave a comment.Shawn B.
Customer did not leave a comment.Denise O.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Brian M.
The manager at the Express Car Wash 1 at 1451 12 ST SE Rochester MN was very friendly and helpful. He gave me great advice and information about my U Haul rental. All the staff were welcoming.Lawrence F.
The staff was friendly and helpful! I'd recommend everyone go though them! They are amazing!Heather B.
Customer did not leave a comment.Mark J S.
When I called the direct phone number it went to voicemail, however, mailbox was full so I was unable to leave a message. Later when they did answer they were very helpful. When I returned the trailer an employee came out in the rain and met me. She was very friendly.Nancy H.
It was a little difficult to get in to, but the people were very pleasant and helpful. I would definitely choose this location again. I was given information that another location had not.Dawn B.
Truck was not in very good shape. Some of the tie bars were broken making tieing down furniture difficult. Wiper blades need replacing. Drivers side door needs adjustment. Door latches but is loose.Philip E.
A bit slow but the service was fantastic and complete and super helpful.Andrew P.
Customer did not leave a comment.JAMES S.
Very helpful and accommodating. Would highly recommend! Thank youSarah H.
The noise from the car was is to much not enough room to conduct the business ...Mark B.
Emergency Brake release was dislocated from dash and stalling our departure until driver repaired.Ken M.
I was told that since we only used the truck for one day that there would be a discount off of the initial charge. This was a lie. I am very frustrated with the process of determining the charges for the rental....it is not at all transparent and feels like being ripped off. The questions in your survey are not at all pertinent to the customer experience...you need some help in this area. I would prefer to NOT use U-haul in the future because I'm not sure for what I am paying. (Truck was fine. People were OK....just seemed secretive.Reid Z.
Customer did not leave a comment.SHARON D.
Customer did not leave a comment.Randall R.
Customer did not leave a comment.ANDREW L.
Customer did not leave a comment.stephanie G.
Customer did not leave a comment.Kathy M.
Trailer wasn't clean but office made things right.Shawn B.