Customer Reviews for Express Mobil Mart
(U-Haul Neighborhood Dealer)

388 reviews

519 Broadway   Monticello, NY 12701

(845) 794-0200

Location Hours

  • Mon-Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(845) 794-0200

519 Broadway
Monticello, NY 12701

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service and staff . I would definitely use them again !

YARITA C. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Persephanie M. 
Rating:
5.0

Nothen

Patricia P. 
Rating:
5.0

No need for improvement

MONIQUE I. 
Rating:
4.0

Customer did not leave a comment.

Krystina A. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO C. 
Rating:
2.0

It's really a gas station and a mini mart so it's not a “real” Uhaul location. The area needs it there though so I will continue to use it.

Joan M. 
Rating:
1.0

The truck was very dirty, there was a rutting banana in the glove compartment. The rear tire on the passenger side was flat. Had to stop and fill up twice and keep monitoring it.

Joseph R. 
Rating:
5.0

This was a secondary pick up location as our original pick up location DID NOT have our rental ready and told us we were suppose to wait for their call and not just show up at our scheduled time. Unacceptable! The original location was UHAUL Moving and Storage of Middletown 359 Route 211 E, Middletown NY. Would not recommend using this location!

Scott C. 
Rating:
3.0

only problem is the issue of refilling gas tank to level documented on rental agreement. Ours was marked as half a tank, yet when we filled it to start our trip it took far more gas to top off. Around 20 gallons and over $100. Then to return we had to fill to half, estimating difficulty to bring to half a tank drives the cost again. With gas at $4.35 average cost per gal we spent much more in fuel cost than we should have. We estimate around $125. Another issue was the truck interior where our possessions were packed had a very strong oil smell that some of our items adsorbed.

DAVID O. 
Rating:
1.0

I arrived at 830 am to get my truck and was told the keys were in the back of the truck in a lock box, after calling uhaul twice and being bounced around, I went to the convenient store and found the lock box was located there. Then I put the code in and it did not work, the clerk tried still didn't work. Called uhaul again, at 920 am I decide to leave and count my losses, the clerk then gave me the keys to another truck. I paid for an hr that I did not have the truck, uhaul lied about where the key was and their staff did not know how to help and the lock box was faulty. I was standing outside in the cold for 45 mins trying to fix this. I called corporate for some sort of retribution, and the manager never called back. I will NOT be back to rent from uhaul.

Cree W. 
Rating:
5.0

Customer did not leave a comment.

Alfonso C. 
Rating:
3.0

Customer did not leave a comment.

Eugene T. 
Rating:
3.0

Why does it take to long to get my deposit back

JACQUELINEE P. 
Rating:
4.0

Customer did not leave a comment.

Ester T. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Katia D. 
Rating:
3.0

Lower rates and discounts

Tabisa M. 
Rating:
3.0

Too many people hanging around at night.

Candace C. 
Rating:
1.0

I have not rent a truck for the date of December 23, and you guys took out of my account 300.00, without me renting a truck

VERONICA M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
1.0

Location was changed on me twice the day of rental. Final location was 65 miles away from the second location which I had already rearranged my move around. I was told multiple times the supervisor would call me back and they never did. The $50 refund I received does not come close to the additional mileage I accrued and was charged for due to uhual changing location, let alone additional gas and my time. I will do anything possible to avoid using Uhaul ever again.

CAITLYNS B. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Excellent thanks

SYEDASAD J. 
Rating:
3.0

The staff was nasty when I returned the truck

Katrina J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

Customer did not leave a comment.

DONTEZ M. 
Rating:
5.0

Customer did not leave a comment.

THERESE B. 
Rating:
3.0

Fix the road where the equipment is in it's a mess with water and mud

VICTORF E. 
Rating:
5.0

Helpful staff. Good experience.

MARCELO R. 
Rating:
5.0

Check the tires

ANIELLO F. 
Rating:
2.0

The owner of the service station did a very fine job - polite and efficient and helpful. But the area where the trucks are kept is muddy and overgown, and I refused to leave my car, believeing it was not safe. I parked on a nearby street that has more car and pedestrian traffic. This is a pretty tough area. The truck's cab was filthy, not with litter but with stains and sticky substances all over the console, and the floor and mats were filled with sand and stains. The box in the rear has a large and slippery oil stain, obviously from a spill.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Rafael C. 
Rating:
2.0

Truck was half empty when picked up. We had to fill it up, extra cost to us. Back door wide open. We rented the Uhaul from a different place, Bethel Storage unit in Bethel NY. Woman told us that size has to be returned where ever picked up. Just ordered another one at a different place and only going one way. First order the woman cost us $160. more than needed and inconvenience us. Never again

Joan H. 
Rating:
1.0

Need to clean the truck .i rented . full of food in the floor and seats .and the steering wheel woss Black ..i clean that truck myself..

Luis C. 
Rating:
2.0

The store clerks were indifferent to my needs. They were extremely preoccupied with other Non-U-haul matters, . I was disappointed with the lack of attention and the length of time I had to wait to be taken care of. The location was convenient, though and the truck condition was excellent. I would NOT book a pick-up at that location again.!!

FRANCINE D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
2.0

Parking lot dirty and puddles of water and mud. It was easy to o the drop out. in and out.

Alexy P. 
Rating:
5.0

Customer did not leave a comment.

MORDECHAI S. 
Rating:
5.0

Customer did not leave a comment.

JORDAN P. 
Rating:
3.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

ANGEL S. 
Rating:
3.0

Customer did not leave a comment.

TAHYRAH F. 
Rating:
5.0

Clean up The truck especial in this epidemic covic 19

Luis C. 
Rating:
3.0

Customer did not leave a comment.

Shaul H. 
Rating:
5.0

Customer did not leave a comment.

Anthony O. 
Rating:
3.0

Customer did not leave a comment.

KEN P. 
Rating:
5.0

Customer did not leave a comment.

MEIR S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Marcos O. 
Rating:
5.0

Customer did not leave a comment.

Adriene D. 
Rating:
4.0

Customer did not leave a comment.

Isaac S. 
Rating:
5.0

Just to continue their good work and maintaining people respect as they are doing. Thank you for their good job.

Babou G. 
Rating:
5.0

Customer did not leave a comment.

Ben-Zion S. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

The same thing u do for me I was very satisfied I had rent before and I I am satisfied thank u again and I hope the next time I will get a discount 😆

DONA T. 
Rating:
5.0

Excellent customer service

Rosenete K. 
Rating:
5.0

Customer did not leave a comment.

JAKE B. 
Rating:
5.0

I don't like you Uhaul App for the phone. This is the 2nd time from this location, the app has not worked.

Kathleen R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Anna W. 
Rating:
1.0

Customer did not leave a comment.

Suzanne H. 
Rating:
5.0

Customer did not leave a comment.

OTIS B. 
Rating:
5.0

Customer did not leave a comment.

PATRICA W. 
Rating:
5.0

Customer did not leave a comment.

ANNM F. 
Rating:
5.0

I only went 19 miles total and paid for 60 miles never got my money back nothing ! Monticello ny mobil 12701

Christina D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Rental prices could down some for example 19.95 and make it like 19.00

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

LUISO S. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

VERONICA M. 
Rating:
3.0

It took over a halfOur to get the truck when I already did the truck on my phone

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Djoka C. 
Rating:
1.0

This place let someone use my information illegally to rent a U-haul truck. I am VERY upset about this situation and I will make sure to continue reporting this until I find out how and why wasn't the driver's identity verified?! Someone used MY name and MY email. They are supposed to check IDS. This is NOT okay!

DANIA G. 
Rating:
1.0

Terrible customer service

Antoinette G. 
Rating:
5.0

Customer did not leave a comment.

JESUS ROLANDO L. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

I couldn't understand the person helping me as his accent was very strong. The building a very tight gas station with little room to spare. People were coming in and out and not maintaining social distancing as well. The guy helping me disappeared behind a curtain with my CC and ID. Unsure what he was doing with it and seemed very unprofessional. They were also selling Rhino performance enhancers behind the counter right next to where the guy had me do the paperwork. Gotta get rock hard while moving out my parents. 1/10 Would not return. Monticello is called montighetto for a reason.

Daniel C. 
Rating:
1.0

The people who worked there were rude and smelled. I waited 45 minutes to get the truck and then when I returned it they were rude and slammed my money on the counter

SHELBY K. 
Rating:
5.0

Customer did not leave a comment.

Josephine W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
3.0

They didn't have the mattress covers and they're unable to get me a refund

Juan R. 
Rating:
5.0

Customer did not leave a comment.

yitzahok G. 
Rating:
5.0

Customer did not leave a comment.

Zequiel B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S R. 
Rating:
2.0

The truck window had wind noise and the front cab was dirty.

ERICP V. 
Rating:
5.0

Customer did not leave a comment.

Clay R. 
Rating:
3.0

At least truck was there. truck smelled like oil, and so did I after I got out.

WENDY A. 
Rating:
1.0

This was by far the worst and most unprofessional experience I've ever had!

ADRIAN N D. 
Rating:
5.0

Customer did not leave a comment.

Alan N. 
Rating:
3.0

Location itself is cramped but OK. Think some staff could be better trained--check-in took a very long time, made worse by the online check-in not working and having to match up the key to the truck serial number. Otherwise, equipment was in really good shape and supplies (blankets) were ready for us.

Michael L. 
Rating:
2.0

This is partly a problem with corporate. The app said that the pickup location was open until 9 but when I arrived, even though the store was open, there was a sign that said that they only did U-Haul until 6! I was able to convince the owner to rent it anyway.

TIMOTHYB M. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
1.0

You are spamming me for no reason

MARKA B. 
Rating:
1.0

Had to wait over hour and half for the people lay me have truck truck I rented had no brakes almost crashed three times. It was a nightmare almost hit two cars in front becuase brakes brake pedal hittting floor. Should have crashed so I could get my lawyers not right paying for something that could have killed people

THOMASJ H. 
No reviews have been submitted for this location.

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