Customer Reviews for Express Storage LLC
(U-Haul Neighborhood Dealer)

88 reviews

905 E 3rd Ave   Spokane, WA 99202

(509) 418-5092

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(509) 418-5092

905 E 3rd Ave
Spokane, WA 99202

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager Dan went beyond the norm to help me with my trailer. After seeing that the reserved trailer was too small he suggested I get the next size larger. He was spot on as the unit he suggested was perfect for my 3000 mile trip to Florida. Thanks again Dan.

Teresa B. 
Rating:
5.0

No problems. It was great!

SCOTT D. 
Rating:
5.0

New management and we're very friendly and helpful. Wonderful experience.

jeff O. 
Rating:
5.0

Since location is on a one-way street, it would be helpful to identify in the text notice that the driveway on the west side of the building is for pick-up. Pick-up went quickly by friendly personnel. I was in and out with paper work, hook-up and light check in under 15 minutes.

MARK K. 
Rating:
4.0

Customer did not leave a comment.

JESSE H. 
Rating:
3.0

Would never recommend uhaul to anyone.

BRITTANY A. 
Rating:
5.0

Customer did not leave a comment.

Rupert W. 
Rating:
5.0

I love the pick up trucks

Karen K. 
Rating:
5.0

they did not have trailer where we ordered it from. Had to go 25 miles to get trailer.

ROBERT W. 
Rating:
5.0

The manager was amazingly professional, knowledgeable and personable. Great representation! For that reason alone, I would refer the business and be a repeat customer.

John G. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
3.0

Test electrical trailer connection. On the truck I got all the fuses related to the trailer connection were blown so I didn't have brake and turn signal lights until I replaced fuses.

Slaven N. 
Rating:
5.0

Customer did not leave a comment.

DANIIL F. 
Rating:
5.0

Dan was amazing… obviously quite busy, he handled my needs and those of another customer simultaneously and I didn't even notice the divided attention.

WILLIAM F. 
Rating:
2.0

We rented the truck for 2 additional days but then I got a phone call and was told that I was 2 days late returning it. The interior of the truck was dirty and sticky

DEBORAH J. 
Rating:
5.0

Customer did not leave a comment.

Peecheng C. 
Rating:
4.0

Friendly and helpful

eric C. 
Rating:
5.0

Danny did a nice job on both the check out and return

Alan N. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA JOHN S. 
Rating:
5.0

Customer did not leave a comment.

jeff S. 
Rating:
5.0

Can't think of anything. It was great. The guy was very friendly and helpful.

Brenda H. 
Rating:
4.0

Customer did not leave a comment.

NIMFA DIZON V. 
Rating:
3.0

Rented for a 15' for 5 hours and had to pay $154!! You guys gouge people on the mileage cost. Ridiculous

Quentin W. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Everything was perfect

Scott N. 
Rating:
5.0

Customer did not leave a comment.

DARYL S. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Dan is awesome, he got me in and out quickly. He had a great attitude as well. Place was clean and truck was in great shape. This location is my new go to, when needing supplies or renting uhaul, they also answer their phone!!!! They really have turned this site around!

Amanda L. 
Rating:
5.0

Everything was great...special shout out to Amanda, the Regional Manager who was extremely helpful!

William G. 
Rating:
1.0

Returned equipment after hours. Difficult to navigate parking lot as trailers were scattered haphazardly. 12 blankets were returned, folded and neatly placed in a pile. Charged me for folding, an extra day rental for returning after hours even though it was returned 2 days early, and was charged for cleaning even though there was nothing to clean as we had already done it. Total bullshit scam to milk additional money. Will not use U-haul again. Go team Ryder or Budget

Michael C. 
Rating:
5.0

Air conditioning in the office would greatly help both the employees and the customers.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Desiree B. 
Rating:
4.0

Not a location problem, but the confirmation email sent me to the othe U-Haul location on W 3rd in Spokane.

Karl V. 
Rating:
1.0

By far worst experience with Uhaul ever, and I rent about once a month. First I was told I owed money from my last rental, which I did not. Had to waste time on the phone to get that cleared up. Then when I got to the job site I realized one of the tires was flat, thankfully the homeowners had an air compresser. Next the trailerwas not hook up rightby the staff

Allison H. 
Rating:
3.0

The lady who assisted me in my rental was helpful and got us hooked up and on the road. My only complaint is that the parking situation is a disaster, at best.

Robert G. 
Rating:
1.0

Have someone at the timeof pickup

Michael T. 
Rating:
5.0

Cameron was professional and friendly

LANE T. 
Rating:
4.0

Dropped off after hours.

Francie N. 
Rating:
4.0

My only complaint is, I was quoted $89 on my rental over the phone. It ended up being $160. I don't like those kinds of issues. I'm not sure I will bother using your service on my next move. It did not help my budget.

JOHN PAUL B. 
Rating:
2.0

Customer did not leave a comment.

Stacy A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
1.0

I had a horrible experience from start to finish. You can contact me at (425) 260-6751 if you are interested in the details.

Kristie D. 
Rating:
5.0

Awesome crew

MARK H. 
Rating:
3.0

was promised 2 free days for having to travel to another state to get the other half of my contract and then when i dropped off was charged $115 even though I dropped it off on time.

HALEIGH C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
1.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
3.0

The cab of the U-Haul smelled of cigarette smoke

RYAN S. 
Rating:
5.0

I stopped by the day before I intended to move my office furniture and was told they would probably not be open because of the heat. I was confused because they advertise as climate controlled. I had movers arranged and a truck rented and I was being told I may not be able to get in the gate to get my things.

MARGARET H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DEVON M. 
Rating:
5.0

No one was there…

Hung K. 
Rating:
3.0

Clean the inside cab before renting out. Very unclean, dirty windshield . Truck needed maintence . Needs alignment pulls to the right

Charles M. 
Rating:
5.0

Great customer service

Jandy V. 
Rating:
3.0

Customer did not leave a comment.

Jocelyn S. 
Rating:
5.0

I cannot think of anything to improve the pickup location. It was all I expected and the help was beyond curious and helpful.

TONYA S. 
Rating:
5.0

Staff was always courteous and helpful. 5 stars!

Christopher B.  |  Overall Experience 
Rating:
3.0

no one was there

ERIC M. 
Rating:
5.0

Add a reservation at D northern location in Spokane on division Street. they did not have a room to give us even though I reserved it weeks in advance. They had no alternative for me. Terrible service.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Always pleasant and helpful

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Angela N. 
Rating:
5.0

Super easy. Did a pre-order the night before, and equipment was ready and waiting for me first thing the next day. Great customer experience. Would definitely recommend this location and businesses.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

WENDY K. 
Rating:
5.0

Customer did not leave a comment.

Rian H. 
Rating:
5.0

Went smooth, great guy working there.

ERIN D. 
Rating:
4.0

Customer did not leave a comment.

BRET M. 
Rating:
5.0

Your staff was friendly and courteous. The Trailer worked perfectly and I was able to accomplish my purpose. I did have a problem using the app to return after hours.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAMATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Brianne S. 
Rating:
3.0

Not very clear where to leave trailer.

amy A. 
Rating:
4.0

Customer did not leave a comment.

robert A. 
Rating:
4.0

Customer did not leave a comment.

Cameron M. 
Rating:
2.0

Be there and make it not look so dirty. Plus, when checking the truck out, read the comments so you don't charge customers because the truck was broken.

DEVON D. 
Rating:
5.0

Customer did not leave a comment.

Rommell A. 
Rating:
4.0

This is a new location with new owners. They did a great job, made me feel very comfortable and the trailer was perfect. I would definitely recommend this location to others.

TONY B. 
Rating:
1.0

Cluttery, confusing signage about where to drop off vehicles, and a less-than-helpful staff made this return on a busy one-way street a real headache. They need to re-organize everything at that location.

Erik P. 
Rating:
3.0

We dropped off afterhours. The drop off process via the website was easy on our phone. The location, however, was somewhat difficult to find. The lot was not easily accessible and the available space to park equipment was located in an awkward area (seemed to be a foundation pad to an old building) with large breaks and gaps in the concrete. Was very dimly lit, hard to see and deal with equipment after hours. Process was easy, this location made it a bit more difficult than it should be.

Curtis S. 
Rating:
3.0

I was promised the contract would be emailed to me and never received it.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

MELODY T. 
Rating:
3.0

Single employee running the self storage unit didn't really know anything about trailers. I had to come back to get extension cord for lights. The 4x8 cargo trailer itself worked great for our job.

Sam P. 
Rating:
4.0

I had to unhook the trailer and push it into a spot. Employee stood there and watched

ROBIN JOHN E. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK DAVID E. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
3.0

I originally requested a rental from Moscow ID. The day before my rental I was called from a place in Coeur D Alene. That was way out of my way so had to cancel. I found this one in Spokane Wa that was 1 hour out of my way, but better. Uhaul should have contacted me. I spent 2 days in Moscow and there were plenty of trailors there the whole time I was there. So, not sure why you changed my location. I give U-Haul a poor score.

Steven B. 
Rating:
4.0

Rented online and pick up and drop off went very smoothly. Staff was very friendly and helpful.

Dennis I. 
Rating:
5.0

The staff was exceptionally gracious and friendly, also efficient!

CONSTANCE S. 
Rating:
1.0

The drop off process was unacceptable. I was given 4 drop off locations and was on hold trying to get clarification for 20 min. I finally dropped it off at the location on the contract after hours and they charged me for another day.

MATTHEW E. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
No reviews have been submitted for this location.

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