Not charge for equipment we didn’t have and have the parking lot open so the truck can be returned and not charging $400 when we couldn’t return the truck due to the parking being blocked
Bryanna S
Customer Reviews for Express Tire and Brake
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul.com was useless. But Express Tire and Brake was able, and did, help. I was in and out quickly. Returning the vehicle was painless. Thanks again.
EDWIN GThe windshield wipers should be replaced. I didn’t need the dolly included in the truck and it took up wall space that I could have stacked furniture.
Doyle MHave used this dealer many times before and we are always satisfied.
Donn WGood people but it was an inconvenience them not being open on Saturday.
Fred MExcellent customer service.
James RThe only location in F'burg that I like to use.
DAVID SVery good. Will visit here again.
WILLIAM HThe mobile app for picking up a vehicle had four failure points. There is no need for a mobile app if the customer is required to call a rep anyways.
Vasken Sna
Daniel BThis location in Fredericksburg is good and Dave was helpful.
Celeste BThe brakes were on the end of their life and the truck swayed heavily without a load on it. Lights were dim on low or high beams. Not a huge complaint the truck just seemed on the end of its service life. The lack of aux plug was annoying as the radio stations are terrible around here.
Nicholas CHorrible drop off, Ruined the whole move
Danna AThey miss stated my gas and returned it in the computer 24 hours after I turned it in and so I got charged for an extra day and gas. Took forever on the phone to get it corrected. I wouldn't use this location for any U-Haul rentals.
KRISTOPHER JThe people at the drop off had to deal with the contract error that the Garland location failed to correct.
Matthew DWindshield was filthy and no fluid in the washer. Very un-delux truck but it did it’s job.
Michelle IThe trailer had lock on the door that would have been unlocked or cut off. Thanks that I was able do it myself. The owner of the business could take some lessons in being more friendly.
ALTON HGood selection. Helpful staff
michael mLocal move. Was provided with a handcart, blankets and lock. Very impressive.
Connie BThe app wouldn’t let me pick a drop off location so I picked a place close (using google maps) and they didn’t take trailers. Went to another place and they also didn’t take trailers. Finally the third place took trailers but by this time was closed. Frustrating drop off experience.
Christopher MInside needs vacuuming chip and food crumbs on floor board
Adalberto CThey were closed July 5th.
Greg MDavid was helpful and got me taken care of even though it was past closing time. Easy rental, would do it again.
TANNER CThe dealer was very helpful with hook up. Great folks
Donn WFriendly, fast, easy
Michael WAvailable pick up after people get off work the young man that took care of us was very polite and helpful would go there again
DIANE RMy pick up and drop off were handled both quickly, courteously and professionally. Stay as you are.
ROBERT BBe more transparent within cleaning fees. Very unfairly charged for small amount of dirt in the corner of trailer. Sign on trailer said $15 fee they charged me $50. Very upset.
Nick ZLove my hometown hospitality.
Irma WVery friendly and helpful folks.
CHRYSTENE SI recommend that the racket straps be greased on the car hauler.
JOHN HI had to clean out the truck. I could go on with more complaints. I only rented truck so I could get back home. There were no rental cars in this town. I will NEVER rent from Uhaul again. I feel I'm wasting my time filling out this forum, nothing will change.
RANDY RThe whole process was real easy and worked well.
Steve KI'd recommend, but not enthusiastically.
George Bit was a comfortable place to wait
karen dThe online drop off website is slow and complicated. I waited until the next workday to take care of the return process.
KEITH HThe drop-off location requires the customer to back the trailer into a parking area which could be awkward for some customers...I'm an old farmer so didn't have any problem but thos could be an issue for some less seasoned drivers. The attendant did a very good job and this new location shows promise as a good location in Fredericksburg Texas. The workers were very good, polite and helpful.
Larry PYour website has a lot of work needed. You try to turn in a truck at a location that’s not open on Saturday. Then we have to use your website which is incredibly slow and time consuming because we have to take pictures of everything but the skyline. A real pain.
GuyA VNothing. The folks there are friendly and attentive...
Steve KThe location did not have the truck I reserved. I had too settle for a smaller truck. This requires me to make a second 5 hr. Trip to finish my move at a later date. Costing me more time and money. Ironically I was charged extra at drop off because I went over my miles by 19 miles.
Ronnie BSolid customer service; I’ll use n recommend this dealer.
Larry EBetter training for the UHAUL staff
phil vThere was a tray of old Panda Express rotting on the floorboard. The whole truck smelled so bad, I wanted to puke the whole time I had it.
Brandon RThanks for your service! Drop off was easy with no issues!
Augustus PExplain to customers that the location is not open Saturday for pick up unless you do no contact . Also, the young man working the desk of the shop, was not the most helpful and seemed more bothered than anything.
javier hGood job!
MIKE NOverall, good experience
John WGreat place to do business
BRIAN MI did the self drop off
Garry HTruck ran really rough, but storage area of truck was very clean.
Janine KMaybe make sure it was cleaned up before sending a receipt?
Jennifer FI had to return and have all my fluids checked The vehicle was not clean. The windshield covered in bugs. When I asked to have the fluids checked( no washer fluid at all) they stated the oil was only a little low!!!!! I was traveling 1650 miles across the country! Communicating with UHaul was WONDERFUL! Your services are great. Upon return in Bozeman, that site on 7th street was PROFESSIONAL and efficient. Thank you UHaul.
April DEverything was GREAT!
MONICA ZGreat customer service
RICHARD C