Customer Reviews for Extra Closet Fort Myers LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Extra Closet Fort Myers LLC

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MICHAEL P. on

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Excellent facility! No complaints.

Walter A. on

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never got a reciet sent to me at all

LISA M. on

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I had a storage unit there for many years. Joe Newman was the most professional, kind and helpful person I had the pleasure of knowing and working with. I would recommend his services to anybody!

NANCY M. on

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Joe was exceptionally friendly and he is a very nice person and great employee

Tony S. on

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The best part about renting at this location is the fantastic customer service -- the personnel working at this location are friendly, courteous, patient and helpful. I spoke to several locations about rental of U-haul trucks, and these people were much more professional and helpful.

Steve R. on

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Michael S. on

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Louis R. on

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nothing good job

David W. on

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The folks running the location were very friendly and helpful. It’s good to see excellent customer service !

wanda e. on

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DAN Z. on

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Joe and his staff are wonderful to work with.

Mardel K. on

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Brian S. on

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John G. on

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This location has exceptional customer service.

Norman N. on

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Highly recommend this location for UHaul rentals. Truck was clean, associates were friendly and helpful.

Mary S. on

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JOHN S. on

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Douglas W. on

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Super friendly staff, were read for us with no wait time!

Steve V. on

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Good customer service

Suzann Z. on

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Everything Excellent!

Duane C. on

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Pedro M. on

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I had a horrible experience with U-Haul and will probably never use them again. My reservation got moved multiple times the day of my rental and I did not get a confirmation call or text. I called the location 30 minutes before they closed and they informed me they didn’t have my vehicle. I then called multiple other rental companies while I was driving from Jupiter to Fort Myers...... I also got charged ~$8 for extra miles and I put an extra $30 worth of gas in the vehicle. On a side note, I tried to call 1-800 U-Haul multiple times the past two weeks and gave up after waiting on hold for over 30 minutes. I am very disappointed.

john s. on

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Pete E. on

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The rental process is easy and the Ford van that I had was excellent. The $51 cost to rent the van for a little over an hour, drive 22 miles, and then add $6 in gas is a far cry from the $19.95 advertised. Pete Evtushek

MARIA O. on

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Joe is amazing!! 5 stars!!!!!

michael n. on

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william k. on

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Robert P. on

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Lauren J. on

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David E. on

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Sandra J. on

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The facility is very clean and well run. It was a pleasure doing business there.

Linda S. on

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Receiving uhaul complained about trailer being not clean and cause me problems. I only transported a refg.

Peter L. on

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Nothing good experience,

Ken B. on

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carl m. on

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Michael V. on

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John B. on

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Kevin K. on

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John C. on

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Timothy R. on

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This location is awesome!! Wry nice staff and joe is the best!!! We are renting multiple times from this location. I would recommend this place to everyone.

Marcia A. on

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When I called while on the road because I discovered the unit didn't have a license plate, he told me not to worry about it. And that if I got fined, Uhaul would pay. That didn't sound right, so I contacted Uhaul on Twitter and got immediate help. They emailed me a temp license that I printed at the motel that night, and were most helpful.

anna s. on

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I would use Extra Closet Storage Facility and UHaul again and recommend them to family and friends! Lynn called me shortly after I made a reservation online. They had a promo and a great price. She answered all my questions about storage and uhaul and gave me the information I needed, since I was moving Florida to Texas and this was my first time needing a uhaul or storage unit. It was a great rate and she was patient and pleasant! Joe was waiting for me that morning and made everything very easy for me. He did not rush me out (Saturday) and gave me additional options that I might want/would help me. He was thorough and through. I purchased their insurance.. great idea! He made us laugh and had a great personality. Keep it up!

Willis R. on

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The lady who checked us in and helped to attach the trailer was very helpful courteous, and efficient.

Harold G. on

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Absolutely excellent service.

JAY H. on

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MARK M. on

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NOTHING. JOE AND JESSICA WERE VERY HELPFUL AND UPBEAT AND MADE SURE THAT THE TRAILER AND HOOK UP (LIGHTS) WERE OPERATING PROPERLY. MY BEST UHAUL EXPERIENCE.

DENISE K. on

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JAMES C. on

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Mike g. on

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Kristi M. on

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Someone cancelled my order so they were not ready for me but accommodated my request.

Tim B. on

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The internet reservation sent us to a place that was closed. (!) The online reservation system is horrible. Luckily the person at Extra Closet was helpful.

Andrew F. on

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Friendly and fast service. What more could I ask for?

Linda F. on

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The drop off location is located in such a remote area. I got so lost and driving a 26’ truck in the dark, in this unlit, area was not very comfortable. There was an appropriate drop off box for the keys.

JEFF R. on

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calvin r. on

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Tom B. on

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Tim Muscaro M. on

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great service

Jessica R. on

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Awesome owner.

John S. on

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very helpful person working Saturday

carrie c. on

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The representative at Extra Closet was courteous and the hours worked well for our needs. We really liked the Ford Transit van and are actually considering purchasing one, as we sold our GMC Savana a month ago and have been looking for a new one. I will definitely rent from this location until I purchase of a new van.

James C. on

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Carol H. on

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Great guy to work with at this location.

Dianna W. on

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I am very disappointed with U Haul and feel they are trying to over charge me for mileage. They stated it was 14 miles round trip when I clocked the mileage it was 3.2 miles round trip from the storage unit where I got the truck to my apt, then stayed I used 1/8 of tank of gas. I know the gas mileage isn’t that great on those trucks but really that much for 3 miles. I am really going to have to consider my options when I may need to rent a truck again and I will check the starting miles myself before I sign out a truck.

Jerry S. on

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From the time I drove onto the lot to inquire about renting a truck or trailer for a local move I was impressed. The staff was friendly and thorough as I reserved a van. A great experience.

RANDELL B. on

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Tim G. on

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The only reason I did not leave my car here is it`s not secure. I was looking for a secure location with gated entrance.

Mary E. on

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I have utilized their services since the 1980`s and I would not consider using another storage facility. Excellent service and personnel.

Carey B. on

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Joe was the gentleman that checked me in. He was incredibly nice and made the entire process as easy as it could possibly be.

Paula M. on

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Joe is very personable and helpful. Other staff do everything they can to make your experience a good one. It is easy to find items that aid in moving boxes.

lisa m. on

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Joe is the nicest, most helpful person I`ve met in a long time. He keeps everything locked up tightly when he is not in the building.

James R. on

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Very helpful

Jonathon S. on

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Joe was very helpful getting me the proper storage unit as well as a truck that would allow me to spend the least amount of money. He was very friendly and I appreciated the way he took care of me.

Rafael R. on

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Therewas some misunderstanding, but luckily there happened to be a uhaul manager george who figured everything out!

Dan S. on

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Joe went above the call of duty to make us feel welcome. His help with the drop off of the truck and checking us in were excellent. First class customer service!

Elyse J. on

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Joe was extremely helpful in helping me pick out the appropriate size unit and even stayed an hour and a half past closing to accommodate my move. Very nice staff!

Jeff H. on

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Joe was extremely helpful and friendly, the minute I met him, I knew it was the perfect place to store my belongings

Paula L. on

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While my last name was left off the forms, the staff helped me any way they could to make sure I could move my things in speedily. Important due to DST.

COLLEEN E. on

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When I went to check-in, I was surprised to see huge fenced areas, instead of just chain link doors. The smell of the facility also was disagreeable. Decided not to use this space.

STEVEN S. on

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They sent me a canned email, but never contacted me. I don`t know what the status is at all.

STEVE K. on

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Facility was clean and well organized. The service was great!