Customer Reviews for Exxon Gas Station
(U-Haul Neighborhood Dealer)

Rating:

5.0

Add a Bluetooth speaker 😂 because it’s just better but overall maybe a ramp on it that would help a lot

Rating:

5.0

This was the easiest process! Loved the little video explaining how to turn in the truck after hours. Super helpful.

Rating:

1.0

Sent email to area Field manger -Corey Fisher. Exxon station wasn’t bad but this email needs to be flagged . Horrible experience on the drop off location

Rating:

5.0

This location with my second choice. The first place I went to seemed confused and couldn't help me even after my reservation was completed online. The second location, the Exxon station on East Tamiami Trail, was excellent and took care of everything I wanted perfectly.

Rating:

3.0

The location bathrooms were disgustingly filthy! The UHaul gas station promised me that she would call if the price was different than what I had prepaid/paid on pick up...never happened and I saw a charge go through on my credit card. After a 25 minute "on hold", I was able to get customer service who I went through all the details of the financial issues to rectify (as of today) and I sent photos to support.

Rating:

1.0

Have a representative available at operating hours.

Rating:

4.0

There was no key drop-box I could find. I had to give the keys to the cashier. The drop-box should be in place if the app is going to direct people to use it.

Rating:

5.0

They were great

Rating:

1.0

I have rented from Uhaul several times with trips to Washington, California, Colorado, Texas and Florida. Every trip and drop off was good until I used the Exxon Gas Station on Tamiami Trail in Naples, Florida. They were worse than imaginable and a disgrace to Uhaul. Their franchise should be pulled. I will continue to use Uhaul, but never again at this facility. They were not open during advertised hours. After coming back the next day, they charged me extra and when I objected, they told me I needed to go through the National Uhaul Offices to retrieve my overcharge. For $16 I did not bother to waste my time. They were extremely rude and a total disgrace to the Uhaul name.

Rating:

3.0

The dropoff was at a Mexican grocery/takeout place. It might have been a super easy dropoff except that the two women spoken very little English and had pronounced accents. We eventually figured out where they wanted us to park, and that they really did want us just to bring the key inside and drive away. I've since gotten the final receipt and everything worked out fine.

Rating:

2.0

I booked online weeks in advance and ordered a furniture and appliance dolly, neither of which were available when I went to pick up the truck. Additionally, the truck was picked up at a gas station where the computer system was down and the truck wasn't full on gas. This was just a pick up point with zero help coming from staff, so I'm just lucky that everything was in working order.

Rating:

1.0

Terrible location should lose their status as dealer. Poor customer service. Cashier didnt know how to use uhaul check out, couldnt print agreement. Threatened to call cops when corporate on the phone had to do trailer checkout. Terrible place.

Rating:

3.0

I filled up with gas before dropping off the truck and was still charged for fuel...

Rating:

1.0

After going directly to three (3) of Uhaul's neighborhood dealers, I finally found the trailer I needed at the originating Tiamiami location. Upon arrival, it was immediately apparent that no one at the location spoke English. There were 3 clerks working and not 1 spoke English. Through a frustrating communication attempt, the store clerk began repeatedly saying "reservation". With no internet access except my phone, I went back to my vehicle, and over the next 30 minutes did the best I could in registering and checking online on the UHaul site.

Rating:

1.0

I made a complaint because no one (The 2 locations) told me about the FEE they charge when you drop the truck in a different location and the worst part is that I asked them by phone 2 times the day that I got the truck and couple hours before returning the truck and both locations are just like 8 or 12 miles away they are close same city. I got a huge bill of $291 and I called as soon as I received the bill and they opened a case today the claim number is 2359478. Another thing that happened is that when I returned the truck the guy just told me give me the keys and I sent you an email with the receipt, so he did not check the truck with me to see if the truck was good, or clean or the miles and he sent me an email the day after at morning. I rented more than 3 times with you and this time was really bad.

Rating:

1.0

The agent gave me a hard time when picking up trailer. I had an online reservation and she would not accept it. I want to say that it seemed as if she didn’t know how to process the order and gave me a bunch of excuses. This was the second location I tried as I went to a previous location where the associate honestly told me that only the manager knew the process. He at least didn’t waist my time like the other associate I dealt with this morning. I definitely think they need more training as this will cause a decline in business. I was late to where I had to go due to all the run arounds I was given and would think twice before renting.

Rating:

5.0

there should be some kind of sign at the entrance of the store stating that you have to go to the UHaul website to reserve the truck as the staff inside the gas station is not involved at all. luckily I speak Spanish so I was able to communicate with them but they did not know English so it could pose an issue for a future customer that does not know it has be done online only for that specific location.

Rating:

4.0

The location is not listed as Marathon but a very small Exon gas station. I was expecting a larger facility can easily miss it without a GPS system especially if you are not familiar with the area

Rating:

2.0

There was a cockroach in the cab of the van. Alive. Also, the one and only employee who handled rentals was gone when I came to return the van and I waited more than 30 minutes for another employee to show up and teach herself to check the vehicle in. I doubt I was charged correctly as I never did get a receipt.

Rating:

5.0

Great experience

Rating:

1.0

The people barely spoke English. The truck had a tire issue.

Rating:

5.0

They went above and beyond helping us to resolve an issue.

Rating:

1.0

Complete a holes they tried to scam me with fees acted like they could not speak much English. Never ever gave me a final bill ....told me to take it up with uhaul Worst experience ever renting a truck

Rating:

1.0

Computer system was down. Waited more than one hour for it to reboot. After they got me checked in nobody walked through with me to check the truck. The windshield wiper handle was completely broken off. They had no other trucks available so we had to take that one. It rained for over 2 hours and we had to pull over because wipers not working. When we tried to return the truck later that day there was no one available, they said they were closed. I told the man the person earlier had told me they would be open until 8pm, he responded: that guy (who actually helped us with the truck in the morning) does not work here, he was only repairing the air conditioner (????). This guy was very standoffish and of very little help, actually rude and short with me. He spoke some words in another language I believe it was arab, he probably disrespected me but I don't speak arab. We left the truck on the lot, called U-HAUL and the agent made some notes regarding the system being down and why we were instructed to come back the next day to do the return. My husband came back the next morning to do the return. Again, the system was down and he had to wait a while. PLEASE, this location makes U-HAUL look REALLY bad, find another store with efficient employees who actually care. I will never return to this location, nor I recommend it to anyone. I like to request U-Haul a $50.00 credit because the rental was not available when it should have and we wasted more than 4 hours checking in and out, and waiting for the rain to stop because a broken windshield wiper piece. Please contact me at 720-296-2096 my name is Iris Kurtz and my husband is Lesser Gonzalez.

Rating:

1.0

Staff is rude and slow service!!!

Rating:

5.0

Definitely have the same girl help them. Wow!

Rating:

1.0

Horrible experience. Clerk spoke only Spanish and didn't know how to use the check-in system. Indicated we could leave the truck, but then proceeded to charge us for another 5 days. Working on getting that credited back. Don't bother with this location. Very unprofessional. And we also speak Spanish.

Rating:

2.0

Nobody knew had to use the uhaul system

Rating:

1.0

Gave me the hardest time for payment. I was told by U-Haul directly I can pay cash.. come to find out I couldn’t. I had to purchase a prepaid card which did not work... long story.. but U-Haul is horrible. 2nd horrible experience!! Never again!!!!

Rating:

4.0

Good, basic service.

Rating:

1.0

Everything!!! Did not speak English. Could not hook up trailer. Totally unsatisfactory. We will NEVER rent from UHAUL again. UHAUL clearly has NO quality control of their agents or this location would not be allowed as an agent.

Rating:

1.0

It took us a long time to pick up since they took other people in line first at their grocery store. We reserved pads and paid for them, were assured they were inside and got to our moving location and pads were not there! We tried to get the pads refunded and they said they would get in touch with us via email but have not heard from them. Worst UHaul experience ever...and we had used UHaul quite often. We are debating on whether to even use UHaul on our move with a 26’ truck later this month.

Rating:

3.0

They were just slow

Rating:

1.0

The question should be 'What was your on line experience'. Our on line experience was highly unsatisfactory. Uhaul practices active deception in allowing the user to think he is booking one location and then sending an email indicating that the truck is at another location. This happened twice. The clerk at the second location emphatically told us that we NEVER had a reservation at her location on Tamiami when, in fact, we did. The location we were assigned more than doubled our mileage charge. We were told that registering on line would save us time when picking up the truck. Virtually none of the information was available to the store manager at the Exxon (not Marathon) station we went to. Check in was laborious and took more than 30 minutes including re-entering the information that had been provided on line. The scandal, though, is the way that Uhaul does not ask the customer if it is ok to switch the customer to a location that is farther away. It is likely the least customer friendly software with which I have used. I can be counted on to actively dissuade any potential user from renting from Uhaul

Rating:

1.0

I sat outside waiting for the lady who told me three times to wait for her by U-Haul for two hours. This is gas station extremely busy but for two hours and me bugging her three times never came Outside to check truck. Eventually I call U-Haul and they told me just leave. This should not be a U-Haul location very dirty rude people and they make u make hours and ignore the fact that you dropping of U-Haul truck.

Rating:

1.0

My wife and I could have been killed. Thirty miles into our move the idiot lights on the dashboard started lighting up like crazy. There was no oil in the truck. I had to add two quarts to get home. It was very low on antifreeze I had to add a gallon of that. The warning to check the tire monitoring system kept lighting up. We were driving on the interstate and could have had serious problems. Then to top it all off the workers at the marathon station were so rude and tried to charge me another $194 after I had already paid $99.17 I refused and talked to your live chat people who were useless. After40 minutes of argument and not going to pay an extra $194 dollars I left. About 2 hours later the workers at marathon ran my card without my authorization and charged me another $80. I Intend to file charges and I'm going to Wink news with this nightmare.

Rating:

1.0

First of all it was not the original pick up point it was even further away. Then it was a gas station without any packing supplies.although the man was polite and nice the space was cramped and I had to stand to the side while other customers were being helped. Then another hundred dollars were added without my knowledge. Then I had to drive back to original pickup point to purchase packing supplies I'm more likely to try one of your competitors next time. And last of all I asked when I reserved the truck how old the truck was and was told they were all updated a couple years ago come to find out my truck was eight years old with over 125k miles on it.

Rating:

5.0

Exceptional service from the man who I booked the trailer with at this site, very helpful with setting me up. definitely use this location again. and will recommend to others in this area. easy access on and off the site

Rating:

3.0

Heavy odor of cigarette smoke. Windows dirty. Glad I only needed it for a few hours. The person who checked me in was very nice. Location is convenient.

Rating:

3.0

Be more organized, so that you can get them out the door faster. Did online check-in and still took 25 minutes to get on the road

Rating:

2.0

Was in poor condition due to hurricane Irma and they insisted the lot was full but did end up taking the truck anyways

Rating:

1.0

The truck was not ready and not cleaned. There is no excuse for this, as we were scheduled to pick it up much earlier than we did. The man on site told Brandon that he could wait 1/2 hour to have it cleaned or he could take it as is and he would give him the moving blankets. They were on the floor of the truck in a big heap (not folded), Brandon agreed to this, but when we got the final bill there was a charge for moving blankets for $80.00!!! I just called and spoke to the man who helped Brandon and he hung up on me! Great customer service! I did not get his name, but when I call back he doesn't answer the phone. I would like this $80 charge credited back immediately. We did not need them...I had bought our own blankets. I rent trucks for my business all the time, but I will never rent from this location again!!!!

Rating:

5.0

Very accommodating and helpful. Was very friendly and quickly checked the trailer back in.

Rating:

5.0

Your system was down and the personal could not bring up my account. They said it happens often. I think maybe U-Haul could provide better internet service to its outlets. The personal at the location did a good job under the circumstances.

Rating:

3.0

Location was changed on me the day before pickup. Not as convenient. Was not stocked with UHaul accessories. Why do you check in on line and then have to give the same information when you pick up.

Rating:

2.0

The truck was in bad condition. Steering wheel was bent and the front end was out of alignment. When driving over 60mph the truck vibrated very bad. Not a good experience for how much the truck rental was. Will be using a different company next move!

Rating:

1.0

The self serve app did not work. The gas station took 1 hour to find my reservation and give me the keys. I called UHaul and kept being put on hold- then disconnected. Finally I got to a regional manager who oversees the area, who was incredibly not helpful. I will NEVER rent from UHAUL again, and will express my opinion to anyone who asks me how my experience was. It was awful.

Rating:

5.0

GREAT MANAGER. better service from guy wrting it up

Rating:

1.0

I was at the station for a half hour with a person that did not have a clue what they were doing. this is a terrible place to rent from. I will never rent there again. This is the worst service ever.

Rating:

1.0

I rented a enclosed trailer for 1 day but i got charged for 2 days because the attendent took way to long inputting my retuen information in the computer, i was there for almost 30 min waiting untill she figured it out, the peoplel working at these type of locations should have some training on how to use the system so this wont happen and people wont be charged extra cause, i will not be renting from them in the future