See above
Kaitlyn M
Customer Reviews for Exxon of Old Bridge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don’t take it upon yourself to add a gas charge after the tank was filled to where it was when picked up!
Fred BNA
Hamilton CGood customer service
RICHARD KSuper attentive staff. Very helpful and couteous.
Donald CThe truck was clearly not cared for. The alignment was off and very unsafe to drive.
Michael MKeep up the good work and service.
Sean RWhat is the point of reserving a certain sized U-Haul for it to be given away to someone else because they showed up first? This location is the worst and I will never use them again. The aggravation they have caused is not worth dealing with them ever again.
Christina CThe truck kept giving me issues with starting. The employee had to help then my husband had to help...After I was coming back to return the truck I was late because it wouldn't start again and I needed to find someone to help who else had trouble starting it
Alexandra RThe 15 feet truck given to me was damaged. It was previously in an accident. The truck was mis-aligned and would to right and steering wheel was not straight. The brakes were not in good condition. There was a giant hole in the truck by previous accident. It was totally unsafe to drive a truck in this condition. I had no choice that’s why I had to rent this truck.
Ahmed AI had broken ignition key and I tried calling for spare one but nobody answered .
Leszek KWindows were left open and it was raining I had to wipe both seats down before driving. Gas tank was at 1/4 tank I was told to return it at a 1/4 tank. I returned it with 3/4 tank because I had filled it before my trip. I feel if you rent a car or truck you should get it with a filled tank and return it with a full tank.
Robert LExcellent service
Ernest PThe App makes pickup and return very easy. Download the App before you reserve.
Alonzo HPrice definitely to expensive. Used truck for 4 hours with all fees definitely will be looking for other options next time
Peter DThe Young lady who took the truck in quickly verified all the information (gas & mileage) and emailed me my receipt promptly
Joseph FI had requested a location close to my residence. However I was assigned this location which is far from my place. This resulted in extra miles and increased cost. I need a refund for extra miles.
Venkateswaran TThe sales person was very patient and helped with easy checking
Prakash KOver charge for 4 hours of usage ..
Anthony BGood service
Jamie JA amazing service.
Miranda TOne of the best place to rent uhaul, mrbeast burgers at first gas station and uhaul rental place, awesome customer service for uhaul, guy explained everything and made it smooth transaction, free coffee every time you visit makes unique experience. Definitely renting here.
Anishbhai TDidn’t check vehicle in for over 24 hrs after returning. Had to call them and uhaul to get them to give a receipt.
Peter MForgot to give me rags that I paid for.
Jonathan NI was incorrectly charged for my gas charge. I have pictures to prove I was over charged, I've called several times and no one answers. They scammed me and billed my cc
Michael BThe check in and check process was difficult and very slow. The equipment was absolutely disgusting and not maintained. There were around 10 half filled water bottles throughout the truck, a half filed cup of coffee and a container of cough syrup in the truck. The equipment was also left outside and again clearly not maintained. I would never go back to this location again.
Sean BI only used 12miles and a total of 75miles was charged. Luckily I took the picture of the mileage before and after. still waiting for a return on my credit card.
Ayo Oto have the server at the gas station treat u haul good and give respect when they asked about details and also need to respect a foreign as they apart of this community
Nesrin ZClerk and contract stated incorrect fuel level on truck - tank was about 8 gallons short of where they claimed it was. Truck had a strong smell in the cabin.
Pedro TI was charged 30 extra... WHYYYY?!? I WAS TOLD THE CARD ON FILE WOULD BE CHARGED WITHIN 48 HOURS.... IT'S ALMOST 2 WEEKS AND NOW YOU CHARGE ME EXTRA.... PLEASE REFUND ME.
Cassandra CThe uhaul WAs clean however the truck stopped and stalled multiple times during my trip on a highway. Also the ac only worked when it was not accelerating. I am extremely disappointed with the service in store when I was letting them know they were very dismissive and basically said oh well you have to call uhaul I would love to speak to someone considering this truck could have killed me and the passenger!
Mia LI was treated with utmost respect and the staff was very courteous. I was in and out with the truck very quickly and would recommend this store to anyone for future use!!!
Eric GVery good thanks
Corcino PBetter communication between the vendor and supplier. The contract changed twice not by my doing. Once for the original pick up and drop off locations. The time was the time frame of having the vehicle. Prior to picking up at the new location the contract was changed again, after explaining the contract was wrong the attendant at the Exxon location was very rude and unbecoming. The cab of the vehicle was not cleaned, debris and empty cigarette packs were inside. Inside the storage portion had belongings and garbage of whoever used it last.
Maria DAll good
Steven ROur reservation was confirmed for 15'' truck but we did not get it when we went there for pickup. We had to take the small truck as we did not has any choice and it was hard move the items.
Chirag PI have pictures of the trash, found in the back of the truck… dirty used cardboard, empty beer bottles, wood with large nails sticking out. I am also disputing the fuel charges and associated fees. I drove less than 10miles, refilled the tank to 1/4 tank which is the amount that was provided at pick up. When I spoke to gas station attendant he just said ok and went back on his cellphone.
Ann PThe truck I got needs maintenance. I mean seriously that truck was not going above 40mph.They also charge me extra money I only drove 37 miles and they charge me 50$ plus 30$ for gas . And I showed that guy that I already put gas. I wish I can give zero rating. So many more things to write leave it. PLEASE PLEASE be aware before you go at this place. I hope they don’t do this with other customers.
Waqas AThe drop off location was a bit crowded with other trucks so there was not much room to park.
Steven ZUpon driving down the road about five miles low fuel light came on , when I stopped at location about 11 miles away from pick when opening back door there was a bunch of saturated moving blankets from the previous renter told vendor when I returned truck he was apologetic and said previous employee must not have inspected truck
eugene hIt was pretty easy to reserve, and pick up, and use the equipment. I got charged for fulling the tank even though it matched what my contract said. I got a refund for the charge but I had to call.
Jonathan Cit was easy. you grab, pay, load the gas and bring it back.
MILBEN TThe requested moving items (ie dolly, etc) with my reservation were not available. When I called the location to confirm the day before, they didn’t tell me. When I got there, they told me I could pick up the truck with them and then go to another uhaul location to get any other equipment I needed. This was inconvenient.
Nicole KNothing
Robert FPerfect
RAKAIL MMileage rate is extremely expensive
Francis LThe truck was filthy and the blower motor for the heat in the cab was broken so there was no heat.
JAMES WClean & maintain the trucks. Treat UHaul customers with the same respect as the convenience store customers.
Joseph TRuck had Hay left in it. Rental was not easy to pick up. The guy at counter had to call somone to help so the process took about 1 hour and they did not have the moving blankets that I ordered. I was charged a $2 environ mental fee and a $10 Moyer vehicular charge. I was not tails about those charges and these seem unfair. I am not happy.
Michelle DI rent from Uhaul often for my business. This is the 2nd time using this location. Although I was refunded the over charge, it baffles me hoe I drop a vehicle of on Sunday mornin and it doesn't get checked in till Monday morning, charging me for an additional day
DAVID NNot a good experience. I will be contacting the complaint department when my truck was picked up by my daughter there was no license plate on it the truck was disgustingly dirty the driver side door would not close properly. I was inconvenienced by having to go to another U-Haul to get a temporary license plate which delayed my trip.
NICOLE BMy Dad was actually the one who drove the 15' box truck to and from our destination. He has been driving trucks for over 60 years and said the truck was in pretty decent shape, although the suspension could use a little work. Brakes, steering, lights, engine and transmission were all in good working order.
Kathleen MI feel satisfied with the experience
LOURDES L