This is my favorite place to get a U-Haul. I will always come here.
IESHA H
Customer Reviews for EZ Rental Car & Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup in Valdosta was great customer service and friendly!!!! Dropped off yseterday and they were closed.
HAROLD WI cannot think of anything that would have improved the experience. Everyone i encountered were polite, professional and knowledgeable.
cherlina mN/a
ANTONIO WI was happy with the truck and the lady who helped us. However, I was not happy with my U-Haul experience. I live in Lakeland, GA and reserved a truck in Lakeland, GA for a one-way trip to Tallahassee, FL to move my daughter into school. Our reservation was transferred to another city - Valdosta, GA - which is 25 minutes away. OK..... When my husband arrives to pick up our truck in Valdosta, there is no truck. We were told they only had trucks for local moves and none for a one-way move. OK..... The lady that was working (sorry, I do not remember her name) was great. She managed to let us use one of those trucks but we had to bring it back to her location. This meant a greater gas expense for us, but OK.... We move our daughter and are about to return the truck to the original location as we were instructed. I get a call from another U-Haul place wanting to know when I was bringing the truck to them. I explained that we were taking it to where we were told. She was adamant that I bring the truck to her, which I did not. The original lady had been very nice to us and had explained that the truck needed to be returned to the original location so we did that. Overall, our experience was not good. I was very disappointed in U-Haul. That said, the lady at the location we used was great and did her best to help us.
GROVER RVery professional and accommodating. Explained all equipment very thoroughly and took his time to help load the trailer.
IGNACIO RThe individual who runs the location was very helpful and made sure to listen. With the hurricane and everything going on this was the light at the end of the tunnel Thank You!!
Christina CThe location was originally picked for pick up was changed. I went to the next location which was a sketchy vape shop, I did not feel safe. I was told they did not have my trailer it was stolen. The worker was friendly and contacted UPS . I was sent to a new location. The new location was definitely better but I scheduled the original location because it was close to my sons apartment, he’s military and relocating out of the county. I drove 8 hours and was exhausted only to have to deal with the stress of the situation. I definitely think you need to screen your vendors better and make sure the equipment is at the agreed upon location.
PETER KI really appreciate the service you provided and the patience you had I give you guys 5 🌟
Angela mOnly issue I had was that I paid for 30miles only used 19 and thru tried to charge me a additional $10
ebony sThe truck was dirty, and the dolly didn’t function properly.
Ashley TVery friendly and helpful
DALLAS MIt was a good experience.
Blanca GIf you could have the equipment present on the day before to ensure that the customer does not have to scramble to find it elsewhere. I only that problem once in the many times I’ve rented, however it was a big problem on that day.
tony pNa
Mitchell Mhave a more professional person at the desk
lexi lThe employees didn’t show up until a hour later after my scheduled pick up time with a line being there. The doors were hard to close and there were dirty socks left in the loading area.
Anthony QNot sure
Isaiah WEquipment needs to be check better in between customers. Tire on towing trailer blew while on road.
francois cExcellent customer service, very informative, friendly and helpful.
tony pAll that you want is how to get my deposit back
TANGELA ANothing, my experience was Exceptional!!!
Nicole BNothing everything was awesome
RUSSELL CTruck was not clean when we rented it and then I got charged a $25 cleaning fee for someone else’s mess. U-Haul did make it right but I do not recommend this location.
Helene WThroughly clean the equipment!!
Beverley RKeep it up
Rex TStaff was fair and friendly
niem wI appreciate the customer service and support Kevin at EZ Rental car & auto sales gave me! I definitely will recommend them for anyone who is looking for a U-haul.
CARY WOutstanding service
Calvin GThere were no problems.
Leslie RWorst experience
Quincy JThank you for everything!
stephen pThey do a great job.
DAVID BThank you to Kevin for an easy and super friendly drop-off experience. We really appreciate the help and food suggestions in the area! Many thanks again!!
Dominique BOffer hitch connection
HENRY WYou charged for 5 days when I only had the trailer 4 days. So this is a goodbye!
David SHave furniture dollies available with truck rentals.
Rueben DAbsolutely nothing this place is very professional knowledgeable courteous and I will recommend it to anyone
Robert OThe staff thinks ahead and anticipated timing issues and coordinate in advance to resolve the issue. Very impressed with there forethought to make the customer experience that much better. Friendly.
Arthur Hnothing at all
Julius DThere was a problem with the truck on the way to Georgia. We were able to overcome the situation every time the alert came on but it meant some delays. This was reported when the truck was taken back but we were told we should have called when it happened. That would have created an even longer delay. When I asked for a partial refund, I was told no.
Kyle RI WOULD HAVE GIVEN YOU AN EXCELLENT BUT I EXPERIENCED A PROBLEM THIS TIME. WE RENTED TRUCK ON 11/22/22 AND RETURNED ON 11/23/22. 1 DAY RENTAL PLUS SOME ADDITIONAL HOURS. I WAS CHARGED 7 DAYS RENTAL BECAUSE THE LOCATION DID NOT CHECK THE TRUCK IN WHEN RETURNED. THE KEY WAS HAND DELIVERED TO A PERSON AT THE OFFICE AND SAID THEY WOULD CHECK IT IN AND SEND A RECEIPT VIA EMAIL. I NOTICED ON TUESDAY THAT MY DEBIT CARD WAS CHARGED FOR THE 7 DAYS NOT 1 DAY AND A HALF. I AM RATHER UPSET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DAVID BI see no room for improvement. Kevin was very helpful very knowledgeable and understanding. I am elated that I searched the city all over for a uhaul and luckily I was able to find one in such short time. The atmosphere was fast and very welcoming. I will definitely utilize this facility in the future.
Selena HThe drop off was so simple and easy to do. All in all a great experience from start to finish.
Angel CGreat customer service was provided by the customer service agent at this location.
RONNIE AAlways polite and friendly. Never a hassle to pick up equipment.
Steven KTruly one of the best if not the top uhaul store I have experienced in the past 30 years. Very friendly and professional, giving an at home vibe simultaneously. I will strongly recommend to friends,colleagues, and associates.
COREY SGreat customer service made my return easy.Great place to get and return a uhaul.
Xavier GVery nice, friendly and helpful! Would definitely recommend them and if ever need another u haul would rent from them!
KATHY WBest experience I have ever had renting a UHaul! Very friendly and wonderful customer service. I highly recommend this location.
Kevin C