Manager on the defensive when asked questions....didn't tell us when the store closed which was at 6 pm. Came at about 6:07. The door was locked. I was not told I needed to drop the keys in the slot at the door. If you haven't rented a truck before, how would you know these things. Gas was suppose to be at 1/2 a tank and it was at 1/4. Windshield was dirty with debris from trees. Truck was dirty on the outside. Pictures didn't indicate there was actual damage to the body. Not a good experience.Rhonda D.
Customer Reviews for EZ Tech Wireless LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
awful experience in general.Tinea L.
The checkout process could have reminded me of my lock box and code when closing the transaction. Also, the blacker pocket was open but was not asked to verify, and take a picture, the dolly or the blankets. Otherwise, I really like the online process or ordering, picking up and dropping off when I need to. Thanks!Adrian M.
Customer did not leave a comment.ALI K.
If you people charge 20 dollars for after hours return do you think I would even rent from you guys again nope . It would be nice at least if you let us know ðŸ˜¡ðŸ˜¡ðŸ˜¡Maribel R.
The furniture pads ordered were not within the truck.Robert S.
Truck steering wheel wobbled horribly. Forgot to include a dolly I prepaid for. The location is beyond confusing. Felt like a scavenger hunt. Then I on site check in was awful. Wasted 30 minutes trying to leave.Nicholas M.
Better directions to location.John T.
The address was very vague. Finding the store through Google or was not exact and very misleading. Once found the store, could not find location of parked vehicles. There were no directions on the window panels. There should be a live assistant at some central office that can help and direct lost customers.SHAHPOUR Z.
Customer did not leave a comment.Nicholas G.
Customer did not leave a comment.James C.
Customer did not leave a comment.Shawn S.
Customer did not leave a comment.Brandon M.
Customer did not leave a comment.Benjamin I.
Customer did not leave a comment.luis S.
Interior was clean but exterior needed a wash. Hard to see thru windshield and no fluid in wiper reservoirDiane F.
Customer did not leave a comment.Lee M.
Customer did not leave a comment.hairong Z.
Customer did not leave a comment.Roger S.
Truck never assigned through Uhaul app. Had to call someone to meet at store to check in. AC on truck did not work. Rough day driving 100 miles in 108 degree weatherStephen D.
Customer did not leave a comment.Ian M.
Better instructions for picking up the vehicle after hoursCarolyn G.
Customer did not leave a comment.Ronald W.
The only issue was trying to find the UHAUL name on the store front. Other than that - It was excellent.Terence M.
Difficult to find trucks, no people present, didn't answer phone # posted on door and phone # in uhaul app is disconnected. Truck was dirty, especially windshield but wiper fluid empty. Hard to find lockbox, it was far away from the truck.Mark D.
Customer did not leave a comment.Medea K.
I was charged for a dolly and moving blankets. I asked the guy when I picked it up and he lied and said it wasn't on the bill and I wasn't charged. U-Haul can fucking kick rocks. I'll never rent from ANY of your dealers. Fucking theivesKevin W.
Customer did not leave a comment.Darion J.
The truck was falling apart filthy inside and outside couldn't see out the windshield inside was all sticky and dirty this was a horrible experience! I would never recommend and will actually share why not to use this location multiple times the average customer shares 10 times when they are upset, trust me my big mouth will share a billion times how horrible this this experience was!!!!!! I will be posting videos, photos of my time renting this truck. reviews on Yelp Google local guide and everywhere else I can my experience was beyond grevious!!!Amy C.
Customer did not leave a comment.jimmy L.
Always additional charges and then you have to go and call UHaul.Lawrence S.
The truck was dirty, the back of the truck had glass in it. There was no place to drop off the key on the back on the building where I picked up the key. Also, I rented it until 7pm, not knowing how long it would take me, I returned the truck at 4:30pm, 2 1/2 hours early and I think my bill should reflect that. Thank you.Howard G.
Customer did not leave a comment.Eric T.
the man in the tech wireless was not wearing a mask. he had no blankets for us as requested and said we would get a refund. He did not do thatJuan Pablo C.
NO they didn't even bring the truck around we had to find it in the back lot.GENEVE N.
The bill is too high. THat was not told to us. Tsk. Not adviceableMharc Alan D.
Customer did not leave a comment.Michael H.
Convenient location. Great service. My â€œgo toâ€ for moving trucks.Scott C.
Customer did not leave a comment.Christine A.
The person that received my truck tricked me and did not give anything the day that I return it and he claimed I did it a later day to charge one more day of rent. I have called U-Haul and I'm still waiting on this resolution.GLADYS M.
I left one bag next to the driver's seat and this location charged me $20 for cleaning. The van was used only to move one piece of medical equipment. It was perfectly clean, other than the one bag. I want the $20 refunded to me and I will never use this location again.Paul D.
Customer did not leave a comment.Katherine K.
Customer did not leave a comment.christine A.
Customer did not leave a comment.Abdul Jalil H.
Customer did not leave a comment.Jack G.
Customer did not leave a comment.Elizabeth D.
Open at an earlier hourClinton P.
Customer did not leave a comment.Xiomara B.
Need some one to check in the truck when it is returned! I forgot my cellphone in the van on 6/6 and I went back this afternoon(6/7) and they were closed and my rental had been rented. The approximate cost of the phone is $1000.00 plus to replace. In arrived at 3pm.Michael W.
verify part pain in the assjohn N.
windshield was filthy. Other than that, vehicle was clean. Also, your automated check-in needs some work. I found the process to be cumbersome. Especially, your requirement for a second form of ID beyond the D.L., my picture and credit card. It was onerous.Paul D.
Mobile process didn't work very well and was clumsy. Store owner was helpful and handled it well.Scott A.
Unlike other locations I have used in the past, this one was very self service.susan P.
We couldn't find the drop off box, so we asked the person inside EZ tech to show us the drop off box to put the keys in and he said first that we were at the wrong location and it was a mistake. After explaining Few times that we already checked out the truck return through the app on my mobile he said oh ok yes it is gere and I eill take the keys , then we were all set. I would just recommend that if the mobile app says put keys back in the drop off box, the box should be there or if it was there , it should be in a place where we can find it. Also what if we dropped the truck after business hours and WZ tech was closed , where would we deop the jeys then ? Just a suggestion for a smoother check out experience. Thank you !Sandrine M.
Forgot to include the dolly that I had reserved then charged me for it anyway.Jeffrey M.
The app could use an upgrade to fix the "no network" notification when it's really just loading.Joshua S.
I was charged for 15 gallons of fuel when I did only 14 miles .I got the truck with 1/2 a tank of gasoline and I brought it back the same way. I have even send a picture showing that it was half when I got the truck. I need this to be corrected and I dispute this charge.MICHAEL P.
It was not clear that there was not parking for my car available at this location. As I checked out, the gentleman at the location said "I hope someone dropped you off. You can't park in the parking lot here." I had already parked in the shopping center parking lot and had to move my car to a nearby neighborhood to avoid getting towed while I was driving the truck.Dylan B.
Customer did not leave a comment.daniel M.
Customer did not leave a comment.Kris G.
Seats needed vacuuming as they were full of pet hair. I'm allergic & asthmatic. Otherwise the place was awesome ??. Equipment was good and people working there were very nice ????.DEBORA B.
Customer did not leave a comment.German R.
Customer did not leave a comment.Huguette M.
First time doing the mobile check-in / check-out process and it was awesome! Super easy, simple to follow. I'm definitely recommending this to anyone I know who needs a van or truck. Great job U-Haul!James C.
Excellent Service .Heyam K.
Everything is goodmadanu C.
Customer did not leave a comment.Johnathan B.
The customer service was really bad. I am a first time renter and the man at the front desk was impatient and hesistant to run me through the process and the additional fees. The price says 19.95 plus .89 per mile and since i rented the truck for 2 hrs and drove 29 i should have payed around 50 something dollars not 78 dollars like i did. I even filled the tank back to the original state but since the truck was parked on a incline they still charged me an additional 10 dollars for the gas. Regardless of the price, the customer service was just poor. The man wasnt there initially attending the store and we had to wait for his return at my scheduled time of 1pm. And then when we returned to the store to return the truck he was talking on the phone, on speaker, and had an attitude when i had a few additional questions for him. He also spoke fast and got visibly irritated when i asked him to repeat himself. It was just unnecessary attitudes and stuff. I will not return to this location. Or ever rent a u-haul again.Morelia T.
Suggest better Exterior signage to identify the store.Suzanne L.
It took us an hour to pick up the vehicle because the location could not check us as their system was not working correctly in and the gentleman there could not reach anyone form U-Haul. I had to call the 800 number and have the girl on the phone help us do a 24/7 pick up on the uhaul app. It was super time consuming and not user friendly.keri S.
U Haul is great but this is not a good representative & ive dealt with several in OC. First they said system was down then when working he didn't bring truck around so I had to walk around behind a strip mall to find the truck that matches the number on my key. Then he set the dolly out in the alley & made me drive up & load it. I'm a 66 yr old female & hadn't planned on doing everything myself. No other uhaul place has ever been so uncaring or blunt & short.Rita N.
Nothing, all of my expectations were met and then some!! Very happy with the customer service I received. All of my concerns were addressed.Jeanine M.
Customer did not leave a comment.Julie R.
Customer did not leave a comment.Todd I.
He charged me very very high and false items. I Would like to complain about this To u haUl headquarter and if course I will stop the payment to this location through my credit card.Allen E.
It was kind of hard to find but easy once I figured it outDenise L.
Customer did not leave a comment.Don W.
big stability control issue,ones I hit 50 miles per hour "the truck was unable to maneuver comfortably. I didn't like that as soon as I left the parking lot got the low GAS light warning.... Truck wasn't clean but that was not a big deal for me.Alfredo D.
Worse service , unfriendly manager, unreasonable charges The policy was not explained and the whole experience was very unpleasantMITRA B.
I was charged an extra day, when I returned the truck by 1130 same of rental date.Kimberly D.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Gabriel C.
it would be a simple thing but add much to a rental if at a minimum the front windows were clean inside and out. And safer too. Otherwise the truck was what one would expect and fulfilled out needs.Houston S.
You failed to send a link, allowing me to complete the rental through my cell phone. I had to go into the office to complete the rental.Paul D.
I found the self check out confusing and would not do it again. At each step I found myself asking, "ok what do I do next?"Zorin Z.
Customer did not leave a comment.Matthew C.
Don't try this location. they will charge extra for any reason!ABDUL JALIL H.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.antonio R.
Not much.joseph M.
Customer did not leave a comment.BRENDA W.
Customer did not leave a comment.pier P.
Slow process, very unorganized, very frustrating experience!Hannah P.
Customer did not leave a comment.Afton B.
I drove 7 miles, and they charged me for 12 miles. Not good practise.Aditya P.
Customer did not leave a comment.mike A.
Too many steps involved in picking up the truck. Needs to be WAY more intuitive, or there needs to be a warning of how many steps there are before you can actually take possession of the truckScott N.
super easy,friendly service.Lee E.
great staff and easy checkout.john A.