Customer Reviews for EZ Tobacco & Vape
(U-Haul Neighborhood Dealer)

24 reviews

1195 N Bragg Blvd   Spring Lake, NC 28390

(910) 676-7341

Location Hours

  • Monday - Saturday:
    12 pm - 1:30 pm / 2 pm - 5:15 pm
  • Sunday:
    12 pm - 4 pm

Services at this Location:

Contact Us

(910) 676-7341

1195 N Bragg Blvd
Spring Lake, NC 28390

Services at this Location:

Location Hours

  • Monday - Saturday:
    12 pm - 1:30 pm / 2 pm - 5:15 pm
  • Sunday:
    12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Had to make 4 separate trips to confirm trailer return, was almost charged $400 for “wrong location” despite having it listed on my contract as the drop off location, and still had to call U-Haul direct to get a return receipt. Horrible customer service, and terrible venue. Will NOT use U-Haul again moving forward because of this experience.

TREVOR W. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
4.0

I was a little upset at being charged for an entire extra day more then I shouldve been but other then that no complaints

BRANDON P. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Vince P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
1.0

Charged fuel service, fuel and after hours fee for a truck I left with more gas then it started with at a time I was told was ok for drop off. Give me the $60 back right fucking now

Ryan I. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
3.0

Check trailers for worn tires.

JOYCLYN H. 
Rating:
3.0

This service was awful!! First, y'all cancelled my reservation with the rationale being you had the wrong phone number and couldn't reach me…inexcusable because y'all apparently entered the number wrong. Had I not called to confirm my reservation and provided my original confirmation number I would have been left hanging. I must commend the young lady in customer service because she diligently worked to rectify someone else's “oops”…although it required nearly an hour of being on hold. Kiddos to her!! There's more! Once my initial reservation is confirmed I'm at the original pick up location and there's eight tow dolly's on the lot not a single one is in service. I then have to drive over 5 miles to another location to get one. Y'all gotta do better.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN F. 
Rating:
1.0

The worst experience ever and then get charged a $25 cleaning fee on a day when it was raining. Do not drop off at this location or you better bring a mop, paper towels, broom, and dust wand. 👎

Nickolas R. 
Rating:
3.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

Very prompt and professional.

Stephen V. 
Rating:
3.0

No issues other than having to pick up my equipment in two completely opposite locations.

Amy W. 
Rating:
1.0

Honestly the worst experience of my life I got a broken U-Haul that every time roadside assistance came out to fix it there's three different occasions just for them to tell me it was the U-Haul that was broken whenever I asked for a replacement or something it ended up delaying my trip by hours almost a day worst customer service experience of my life

ANGELICA ESPERAN V. 
Rating:
5.0

Thanks!!

Eric V. 
Rating:
2.0

One person available and I had to block his drive up window so he would have to complete my turn in. Plus he charged me for a cleaning service and the trailer was clean. Bad place for a turn on best to find another place...

MATTHEW N. 
Rating:
3.0

Customer did not leave a comment.

Damian S. 
Rating:
5.0

Customer did not leave a comment.

CARMEN W. 
Rating:
2.0

First i ordered a 17ft truck got a call at 7am saying my truck was not available at my location so they changed the location and gave me a bigger truck. That would have been fine except when i go to get my truck they dont have it and they dont have one bigger. So now i have to go with a smaller truck. I was moving a four bedroom home so now its going to take us double the time to move everything into storage. I bring the truck back an hour late and the guy waits until i leave to call and say he's charging me an extra day because i was late. I asked him how much was it he says $25. I check my card and i was charged an extra $50 on top of the $140 i orinially paid (even though he said it woud not be that much because he quoted me for 60 miles there and 60 miles back and i didnt drive that far. Funny thing is i stayed in the same city which isnt even 60 miles long. I would never recommend this location to anyone or us this location again

LATORRA L. 
Rating:
1.0

The rental was DISGUSTINGLY dirty. I made the employee at the location aware and his response was 'make sure they know that this was a customer return.' He made NO attempt to clean - I had to clean it myself. Oh, they gave me a $30 credit - but that was NOTHING compared to the filth that was present in that truck. They are doing absolutely NOTHING to clean their vehicles after use due to COVID. I asked customer service to have the GM call me - and the rep stated she sent an email but they didn't even have the courtesy to call and hear my thoughts and concerns. Poorest experience I have ever had with UHaul

Rebekah P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great customer service, had trucks available, i had no reservation and they got me out the door in 8 mins, would have been sooner but my alternate contact didn't answer the phone at first, overall a great experience. I'm a happy camper and i got my job done on time, thanks again and I will be back for sure

mshtaq A. 
No reviews have been submitted for this location.

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