Customer Reviews for EZ Wheelz of Orange County

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of EZ Wheelz of Orange County

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PHILIP T. on

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Poor customer service. Baited and switched from what I was promised by uhaul corporate over the phone. Low energy rude manager guy. I’ll go elsewhere in the future.

Kim F. on

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The two gentlemen from the attached auto business went beyond the call of duty and attached our auto transport trailer to the rental truck. Without their help the task would have been very difficult. Kudos to them.

Michael S. on

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Lidia M. on

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Blake D. on

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SETH C. on

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Yikes. Zero Stars. The 10" truck I rented was advertised at $20/day yet despite only having it for one day, not adding any additional equipment, and only driving it in town, I got charged $150 in hidden fees and expenses I didn't sign up for. Bogus fees are sort of an idiot tax for this business so normally I can walk in eyes open. For the additional expenses, that's partially my fault for not recognizing them early although it is still very unethical to blindside customers like this. What REALLY earns the zero star review is the manager. (The guy with the white beard, Mehrdad Ferdows). He was professional enough at check in when I picked up the vehicle, but the next day when I dropped it off, he went beyond rude and assaulted my wife who had just got out of surgery. My wife was still dizzy from her newly prescribed medication and became frightened when Mehrdad opened the door on her and yelled at her to get out, despite the fact that I had told him she would be easily frightened. I don't know if it was a joke to him but when I demanded he apologize for frightening her, his response was "No, go fuck you in the ass". At which point he walked away like nothing had happened. I will be revoking the charge with my bank, filing a police report, placing review on Google, and reporting this manager to U-haul corporate. Stay away from this place. It's not worth it. 0/10.

Liz P. on

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The app is terrible. Parking lot too small. Stay open on Saturday’s.

Roy V. on

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Kathryn S. on

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The equipment was clean and ready when I got there. The associate was friendly. I had no problems with my experience.

Armando L. on

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Very professional and well experienced. I went one time because my usual place was out of trailers. Well now ez wheels is my trailer location.

robert c. on

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Jessica B. on

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Great customer service! The return process was quick and easy!

ALEX K. on

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The guy was rude and almost chased me with tool until I ran out. He was claiming missing chains which I showed him videos . I. Suing this store for damages.

Agapito L. on

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armando L. on

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Very proffesional

Terra G. on

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Maria G R. on

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Terra G. on

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Robert was great!!

JOHN S. on

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David Y. on

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I was charged for a van that I never even got to drive!!!i was charged for 9 and a hours!!!not only where the two Middle Eastern owners so rude to me and my girlfriend in front of other customers they told me I had to show credit card and swipe the card in order to drive the van that I had already paid for on line 24-hour U-Haul...both owners said to NO NO NO card no van!!!!then I find out that they charged my card from the moment I left till 10:48pm!!!!!i can not believe the way we where treated and then to lie and say we drove off with van and then returned it to there location has left me speakless!!!

CHRIS S. on

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Extremely friendly staff. Made sure there were no problems with my equipment and cleared up confusing that may have led to extra charges. Highly recommend this drop off.

SAPAN P. on

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JOHN G. on

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Nothing. Perfect rental.

MIKE S. on

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Mohammed K. on

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eli j. on

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The two men working there sure do have bad attitude

mike c. on

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Cindy B. on

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Alan K. on

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Brian P. on

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Did not have wiring harness for trailer and told me to go by one or go to local uhaul for harness.

STEVE V. on

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Friendly and professional. Quick service and no issues at all. Great experience.

Rosemarie P. on

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When we rented the truck we used the uhaul website and arranged to return the truck to a location in Cypress that had a 24hr drop but when we arrived in Cypress and unloaded the truck we were instructed to take it to a different location. This was inconvenient as we had to rush to be at the new location before they closed.

Cesar C. on

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Customer did not leave a comment.