Customer Reviews for Fairhaven Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fairhaven Storage

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Christina A. on

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The representative, Michelle is amazing, friendly, respectful, and knowledgeable!

Mike W. on

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Customer did not leave a comment.

lisa J. on

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Customer did not leave a comment.

Devon B. on

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Really difficult to plan a move when you cannot guarantee location or size of truck.

Janet N. on

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Customer did not leave a comment.

Weston S. on

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Helpful service.

Jody B. on

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Customer did not leave a comment.

Lori M. on

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The front desk service woman was the only saving grace to this poorly placed location. Set on a dead end trashy road and no where to park! The computer wouldn't upload my license and it declined my VISA twice before acting right! Save the lady, change locations and update your system!

Michelle S. on

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Awesome!

Maya K. on

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Have vehicles available at requested locations or don’t offer them at those locations if they are not going to be available. Also offer discounts for same day returns. $360 for a 4 hour rental is ridiculous.

Brian K. on

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My truck was not in the system when I went to drop it off. They had to call and I had to call. We got it figured out but the whole U-Haul experience was terrible. Lots of moving pieces and no communication if something goes wrong. Fairhaven storage was great. They did everything they could to get me serviced as best as they could. But U-Haul had lots of errors and delays.

TONY T. on

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Very nice group of people!

Robert P. on

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Instead of taking a pic of drivers license a license scanner would be more efficient.

Jamisha W. on

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Keep it up. Great service!

ROBERT H. on

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I can't think of one negative during my recent rental experience. This location was convenient, staffed with a friendly, helpful staff. They took the time to explain the truck and stressed any hints on safe driving. The rental location clean , safe and had my rental ready at the requested time. Paperwork was complete and advance reservation was honored on a very busy weekend. Excellent representative for UHaul Rental.

Esther O. on

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Customer did not leave a comment.

Geoffrey M. on

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we greatly appreciated the dear of the new employee who helped us walk through a tricky transaction. He deserves to be applauded.

Katherine S. on

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Excellent customer service. Only suggestion would be to not close an hour for lunch - it was inconvenient to wait an hour before being able to return the equipment.

Lauren D. on

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Customer did not leave a comment.

Robert S. on

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They were extremely helpful, and I will vertainly use them again

Margaret G. on

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Customer did not leave a comment.

PETER S. on

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The clerk had a hard time getting the computer to accept my info.