Customer Reviews for Fairmont True Value
(U-Haul Neighborhood Dealer)

327 reviews

400 S State St Ste 300   Fairmont, MN 56031

(507) 399-0180

Hours

  • Mon–Fri
    7 am–6 pm
  • Saturday
    8 am–6 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(507) 399-0180

400 S State St Ste 300
Fairmont, MN 56031

Services at this Location:

Hours

  • Mon–Fri
    7 am–6 pm
  • Saturday
    8 am–6 pm
  • Sunday
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Be more helpful, I didn't get a printout reciet. It took along time to get some one to do my return.

helen E. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Everything was great

Linnea B. 
Rating:
5.0

Nothing but I will say that Gail is amazing .. we have rented 3 times in the last month and she has been helpful, friendly and top notch customer service! Thanks Gail

Ronald A. 
Rating:
5.0

Updated drop off sites-the one directed to drop off the trailer in CO was no longer a U-haul site.

Jana R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Used after hours drop off

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Viola V. 
Rating:
5.0

The employees were very helpful and personable. I absolutely would recommend renting here!!

Suelana K. 
Rating:
4.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
4.0

Customer did not leave a comment.

dennis F. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

The staff was very courteous and knowledgeable. The process was very smooth, and quick.

Charlotte H. 
Rating:
5.0

Its really hard to give a final “grade.” We rented a uhaul, but it had broken leaf spring. We could see where it had already been repaired in the past. The tire had previously rubbed a hole through the wheel well. Anyway, we had a 16 hr round trip planned for the trailer, full of high-end long range rifles and equipment for a hunting trip. So, waiting for a mechanic to fix it on a weekend was pointless. Besides, 8 hours later the mechanic never did call. We paid for another uhaul ($330) hours into the trip. No offer to offset the charges at this point. The 8x12 was too heavy but thats all they had close to the 4x8. A few more hours into the trip we rented a 3rd uhaul, which was a 4 or 5x8 again. This place was HUGE that worked like a well oiled machine. Dont get me wrong, the place where we originally got the uhaul was efficient and qick too. Lets just see how the money all washes out after we spent $150 + $330.

James G. 
Rating:
5.0

Customer did not leave a comment.

allen S. 
Rating:
5.0

The woman who assisted me was very friendly and helpful. She made me want to rent another Uhaul for my next move just because her customer service.

Josif S. 
Rating:
4.0

The only complaint I have is that the location was an hour and 20 minutes away. U-Haul should honor reservations made at specific locations by having drivers deliver trucks if necessary.

Diana L. 
Rating:
4.0

Customer did not leave a comment.

Lewis A. 
Rating:
4.0

Tell people that there is the mobile check out message coming. I was busy getting moved and didn't look at my phone until I dropped the keys off, thus, I didn't see the message that needed to be done first. Ended up costing me an extra 20$. Not cool.

Ann E. 
Rating:
3.0

Dolly in trailer didn't rent one cable for lights broken not inspected before pick up

Kaj J. 
Rating:
5.0

Customer did not leave a comment.

Muriel S. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
1.0

Limit the amount a person has to travel to pick up equipment. I drove 90 miles to pick up the box truck and the car hauler. When I turned the vehicle in they charged me for 60 extra miles because I was over the mile limitation of the contract. I also had to drive 35 mi to return the vehicle and car trailer when there was a U-Haul location within 2 miles of my ultimate destination. I also turn the truck in one day early but did not receive a credit as I paid for 8 days it took me seven. I think that is pathetic that I am charged to go over the miles but yet I do not get a credit for an extra day. You may think about putting cruise control on your vehicles as it is very risky to drive 1800 miles with no cruise control.

Troy L. 
Rating:
5.0

Customer did not leave a comment.

lischelle A. 
Rating:
3.0

I rented a 6x12 covered trailer and the door would not close. The cable for the door had wrapped around the track and we couldn't get it off. When we called they had said to call roadside assistance and I said that wouldn't help. The lady said she'd call the branch manager and the manager said he was out the day before and it was fine and there wasn't anything they could do. We had to strap our stuff in. It was terrible. We called to say we would be dropping it off and they were working on a reimbursement. I will not rent here again.

Tricia D. 
Rating:
3.0

Customer did not leave a comment.

ANGELICA G. 
Rating:
5.0

Customer service and staff were fantastic

Nick S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Alyce C. 
Rating:
4.0

Customer did not leave a comment.

Seth K. 
Rating:
5.0

Keep doing what your doing! Great rates and exceptional customer service! Feel like we made a friend. Thanks again!

Brett S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Mason H. 
Rating:
5.0

Customer did not leave a comment.

Louis H. 
Rating:
4.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Trucks windshield fluid and wiper mechanism did not function, this was problematic during rainy conditions.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA R. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

2 of the lights were not functioning. Trailer appears to be near end of life.

Joel D. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

This location was nice but over 2 hours from where we live. It was an inconvenience but that is not the fault of the location. Uhaul was unable to find any location that was closer or more convenient for us.

Mary H. 
Rating:
4.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

Friendly customer service.

KELLY Q. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Milan M. 
Rating:
5.0

We were not able to rent it one way. Had to bring it back to Fairmont rather than drop off in Rochester. Not convenient!

Jean A. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Put jacks on your trailers.

Amanda D. 
Rating:
5.0

Location went above and beyond for us! Sweet, sweet ladies!

Meagan G. 
Rating:
5.0

Everything went good

gary F. 
Rating:
5.0

very friendly costumer service

Rosalinda Z. 
Rating:
5.0

Customer did not leave a comment.

Stacey M. 
Rating:
5.0

Nothing all was great. People were friendly and helpful.

Valerie H. 
Rating:
5.0

Good

Michael F. 
Rating:
1.0

Rental was not prepared for 24/7 pickup. Had to wait 3 hours for location to open to get my truck.

Stacey M. 
Rating:
5.0

Easy & customer service was good...wis he there was help to hitch it but I did bring someone.

JULIE R. 
Rating:
5.0

Very happy with the rental experience

michael M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

jeff K. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

Help finding the truck. It was a very cold day and would have been nice to have the truck running and pulled up front.

Todd W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen D. 
Rating:
3.0

They did have what I needed The AC did not work in the truck. It was a very hot 4 day drive but the car transport was perfect. I tried to call them the phone prompt did Not work, could not get through at all to the store or U Haul.

Regina R. 
Rating:
5.0

Customer did not leave a comment.

Maurice G. 
Rating:
5.0

Outstanding help at this location

Alphonse V. 
Rating:
5.0

Customer did not leave a comment.

cliff T. 
Rating:
3.0

Customer did not leave a comment.

MELISSA N. 
Rating:
5.0

Customer service was excellent.

larry B. 
Rating:
5.0

Online check-in process did not go smoothly and hung up. Was a long wait. We went inside and the kind person at the location assisted us with getting the rental checked out. Even she had to call customer support because the system wouldn't proceed with our reservation for some reason. The local person was very helpful. The computer system leaves something to be desired.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Carole J. 
Rating:
5.0

As a first-time customer, I really appreciated how friendly and helpful the staff was. However, it'd be nice if the additional equipment I ordered was placed in the vehicle before pick up, instead of having to pick up (dollies, etc) in the store.

Kaitlin T. 
Rating:
5.0

Customer did not leave a comment.

danny B. 
Rating:
5.0

Gail at the Fairmont True Value is a great asset to the hardware store and to U Haul. Thank you for such great service. Jeff Amland

jeff A. 
Rating:
5.0

Ramp was very dirty. Lots of residue dirt and mud from previous renter. Had to be cleaned off before I could use it. Store personnel were very friendly and helpful in the process.

James W K. 
Rating:
5.0

Customer did not leave a comment.

donald P. 
Rating:
4.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

Fabian C. 
Rating:
5.0

Customer did not leave a comment.

jarod M. 
Rating:
5.0

Customer did not leave a comment.

Loretta B. 
Rating:
5.0

I don't know what happened but I returned the trailer on time and then the next day I got a call and email from Uhaul saying the trailer hadn't been returned on time when in fact it had been returned 24 hours earlier. I called True Value and asked if it was ok to drop the trailer and not have to enter the building? Gail said it was ok. I did just that and called to let them know it was there. No one picked up the phone so I left a message. Then I get a call that the trailer hadn't been returned. UMM? Yes it had and I left them a message. I think something might be wrong with the communication between Uhaul rental locations and Uhaul itself. Either this is a business that doesn't check its voicemail or no one physically went outside to check. Ends up being a waste of everyone's time.

Trace T. 
Rating:
5.0

Everything went great!

Brandon S. 
Rating:
5.0

While the 26 footer worked well mechanically and was clean, the back tires are getting low on tread and they need to be replaced.

Jim H. 
Rating:
5.0

No complaints here. The staff was very friendly and helpful.

Elaine S. 
Rating:
4.0

Customer did not leave a comment.

brian H. 
Rating:
4.0

Customer did not leave a comment.

Leah J. 
Rating:
5.0

Maybe a bigger selection of rentals. but the customer service was outstanding. Very helpful personal working the desk.

John M. 
Rating:
3.0

Had to drive an extra 30 min to pick up the Truck. Gas gauge was different from actual amount. Worst vehicle I've ever driven. Door would not close and rattled the entire 1100 miles. GMC truck. The Ford was clean and drove fine.

Bruce W. 
Rating:
4.0

Customer did not leave a comment.

Perry N. 
Rating:
5.0

We will return here if we need anything. Gail was the best!!

Beth H. 
Rating:
3.0

Customer did not leave a comment.

spencer W. 
Rating:
1.0

Where I picked it up ...yes ...very nice Where I dropped off ....no...gave the sense of why are you bothering me!

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

chad P. 
No reviews have been submitted for this location.

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